Sam Sharifai ac21fu@r.postjobfree.com

**** *** ***** - ********, ** 20817 301-***-****

Senior VoIP Engineer and Administrator with more than 14 years of experience leading and supporting the design, deployment, and administration of enterprise VoIP networks. Identifies and implements improvements to NOC-level hardware and software platforms, and develops technical support strategies to significantly increase system performance, information security, information assurance, and network manageability. Currently seeking opportunities in VoIP Systems Engineering and Administration. Professional achievements include:

oLed VoIP design, implementation, and administration initiatives at Time Warner Cable to achieve and maintain 99.999% availability for more than 4 Million subscribers.

oCoordinated the introduction of next-generation VoIP technologies that generated hundreds of millions in new business revenue at Time Warner Cable.

oDeveloped new VoIP systems that improved system performance, service delivery, and introduced new features that enhanced the overall user experience, achieving high levels of customer satisfaction.

oSupported mission-critical initiatives to implement and migrate large-scale telecommunications platforms, including an effort to migrate a large-scale enterprise from LA to Denver; achieved all deliverables without impacting the 100% uptime of services.

Technical Skills

OPERATING SYSTEMS: Windows, UNIX, Solaris

HARDWARE: SoftSwitch (BTS and Hiq), Cisco CMTS, Arris CMTS, Cisco Routers, Juniper Routers, Cisco SS7 Interconnect (MGX), Session Border Controllers (SBC), eMTA

ADMINISTRATIVE TOOLS: HP OpenView, NetCool, Big Brother

PROTOCOLS: Signaling: NCS/MGCP (PacketCable 1.5), SIP (PacketCable 2.0), RTP, RTCP, TCP, UDP, IP, RIP, OSPF, BGP, TFTP, BOOTP, DHCP, SNMP, SSH, TR-069

NETWORK AUTOMATION TOOLS: IXIA, Ameritech

INTERNET TECHNOLOGIES: VoIP in Carrier Environments, IMS, DOCSIS, DSL

Professional Experience

AVAYA GOVERNMENT SOLUTIONS, Columbia, MD 2017 - Present

Technical Operation Manager

Coordinate escalation processes between NOC and Engineering teams, unifying cross-functional technical teams to evaluate and resolve reported telecommunications system issues.

Direct operational and technical initiatives according to the requirements of major customers in the Government sector.

Validate hardware and software certifications and licenses throughout the business, ensuring the proper certified deployment and use of enterprise telecommunications technologies.

Establish and implement change management processes governing new technology implementation and support initiatives, guiding change and risk management requirements to ensure that new systems, policies, and processes were implemented without impacting business continuity.

Conduct contingency planning efforts as the Contingency Planning Coordinator; implement and execute strategies for service restoration and disaster recovery in the event of outages and disruptions to service.

Sam Sharifai PAGE TWO

AVAYA GOVERNMENT SOLUTIONS - Technical Operation Manager (Continued)

Develop and deliver company-wide contingency planning training programs, documentation, and liaise with multiple cross-functional teams to communicate contingency plans, statuses, and requirements for new equipment.

Manage the handling and resolution of technical support tickets according to established service-level agreements (SLAs).

Establish and implement new processes to more efficiently manage equipment inventories.

TIME WARNER CABLE / CHARTER, Herndon, VA 2010 - 2017

Senior Engineer, VoIP Network

Improved next-generation VoIP telecommunications technology performance and cost effectiveness while supporting continuity of products and services; managed technical support resources required to meet service-level agreements.

Engaged stakeholders to assess business needs and translate requirements into effective VoIP technology platforms; aligned development and administration efforts with the business expectations of stakeholders.

Planned system design and implementation projects and assisted all project participants throughout technology development initiatives; coordinated all phases of VoIP system development, upgrades, and configurations that significantly improved services.

Collaborated with cross-functional teams responsible for managing the system development lifecycle (SDLC), coordinating all aspects of requirements gathering system specification, development, testing, and implementation of new systems to production environments.

Ensured that internal standards were achieved for service provisioning and fault handling, and documented all engineering, design, and implementation information to achieve a standard for future VoIP initiatives.

Established and integrated technology management policies to improve enterprise performance and mitigate threats to service continuity.

TIME WARNER CABLE / CHARTER, Herndon, VA 2002 - 2010

Network Operations VoIP Engineer

Conducted VoIP technical development and engineering processes, providing full-service technical support aligned with business objectives.

Performed technology incident management, problem management, diagnosed system outages, and escalated technical support cases, working to resolve VoIP system outages in a timely manner.

Provided technical and operational expertise in all aspects of technical design, management, and ongoing administration of business-critical VoIP systems.

Engaged and managed strong business relationships with internal and external customers, ensuring high levels of service, response, and the overall success of technical strategies.

Education

Bachelor of Science, Internetworking Technology, 2004

STRAYER UNIVERSITY

Technical Training

Administrating Cisco Unified Communications Workspace, 2017

Contact this candidate