Technical Support Engineer

OVERVIEW

Dell Engineering Consultant at the Executive Office of the President, Homeland Security Headquarters and Department of Agriculture.

Network Engineer - Adecco Staffing.

Extensive knowledge and experience in data-centers, designing databases, cyber security and computer network engineering.

Ten years of experience as an IT specialist and electronics engineer in diverse team and individual settings.

A team player, hard worker, fast learner and a strong belief in bringing added value to my work.

PROFESSIONAL EXPERIENCE

Network Engineer – Contractor (Adecco) - University of California (Sept. 2016 – Present)

Configure Cisco 3925 series router

Barracuda Spam Firewall – Check for firmware updates & Energize updates on a daily basis.

Barracuda backups

Implement cluster on ASA 5585

Installed / Configure Access Switches

Install 4500-x router/ Configure VSS

Installed and configure Fire Sight Appliance

Install/ Configure line cards and Wireless Controllers

Install/ Test ISE and Prime Infrastructure

NetMri – monitor and managed all infrastructure devices and appliances (Cisco, infoblox and barracuda)

Establish change freeze in preparation for production cutover event.

Final data export from legacy systems per Infoblox provided instruction.

Access to UCDC technical team for review of final data migration results to facilitate the production cutover in a timely and responsive manner.

Cutover support considerations

Monitor devices and appliances throughout the day to determine issues that may occur.

Troubleshoot Apps and controllers

Check Airwave to determine the health of the wireless infrastructure

Configure catalyst 6509 core switch

Assist in cleaning cisco ASA 5520 firewall

Configure Active Directory environment including domain setup and directory replication between servers.

Assist in troubleshooting server hardware problems and recommend appropriate actions.

Configure TCP/IP, DNS and DHCP

Configured VMware vCenter Server 6.0 (DRS, HA, vMotion)

Removing and installing blades

Installing cabling and configured management port for remote access

Racked Cisco UCS servers

Adding new UCS chassis and creating new service profile

Assign service to a new blade and boot ESXi

Installing VMware ESXi 5 through CIMC on Cisco UCS C-Series

RAID configurations, backup and recovery tapes volume, installed patch panels

Dell Inc. Contractor (Advent Global) Information Technology Engineer Oct. 2014 - Feb. 2016.

Consultant in the Executive Office of the President – Laptop repairs and hardware configuration

Department of Homeland Security – Maintenance of all network devices after business hours: line cards and bad switches replacement.

Department of Agriculture - Repair and installation of integrated solutions

Health check on the display panel on a daily basis

Extensive training on Dell products and other devices.

Configured Dell EMC power edge C Series server servers: Linux, Red Hat, Windows server R2 2008, R8 2008, 2003, 2012.

Replaced hardware in Dell servers, built new servers and flash motherboard update firmware.

Racked Dell EMC power edge C Series server, battery backup (UPS); conducted surveys and provided customer support.

Adding additional 10Gig line cards on Cisco2960 core switch; worked with remedy ticket system.

North American Electric Reliability Corporation (Contract with Pepco Holdings Inc.) Security Access Console Operator Washington, DC Jul. 2009 to Dec. 2015

Configure the Active Directory environment including domain setup and directory replication between servers

UCDC -Infoblox Responsibilities

Final Grid configuration.

Final DHCP Failover Association configuration.

Final Caching/Recursive DNS configuration.

Final DNS View configuration.

Final ADP configuration in “monitor-mode”.

Final DNS Firewall configuration.

Final data preparation.

Final data conversion and import.

Pre migration data validation testing.

Cutover Support o Grid migration cutover support.

Post migration testing and monitoring.

Assist in troubleshooting server hardware problems and recommends appropriate actions.

Configure TCP/IP, DNS and DHCP

Administered Critical Infrastructure security, Cyber Security standards and Security Investigation for a period of 6 years.

Vast knowledge of NIST SP 800-30 and 800-37 risk management

Vulnerability, Scanning and Patching Metasploid/Armitage

Vulnerability, Scanning and Patching – NMAP

Vulnerability Scanning and Patching Nessus/OpenVAS

Packets capturing

Wireshark

Security password cracking with Hash cat

Familiarity with NERC CIP requirement

Packets -Packet analysis

Patching and malicious code administration

CIP 002, CIP 005, CIP 007, CIP 009, CIP 010

Federal Energy Regulatory Commission, SOX and North American Electric Reliability Corporation

oSecurity Systems

Used specific security control systems and monitoring devices such as CCURE 8000 and Ademco Signals, to maintain access control and execute advanced event monitoring. Implemented prescribed procedures in securing the substation, control center, and critical assets.

Responded to alarms in various strategic Pepco NERC locations.

Responded to calls from PHI employees entering and exiting various substations; assisted with employee verification.

Supervised security officers at Pepco Headquarters.

Renaissance Mayflower Hotel Front Desk Agent Washington, DC Sept 2007 to July 2009

Performed 80% guest service duties, and 20% of IT duties for a very busy Downtown D.C. hotel.

Used automated software to check in/check out guests.

Provided technical support for guests.

Assist IT department in updating the hotel's automated software.

United Nations-UNICEF IT Specialist Internship Sierra Leone, West Africa Jan. 2002 to Dec. 2003.

Held an intern/apprentice position at the United Nations, UNICEF. Organization was dedicated to improving children's lives in a number of important areas such as health care, water sanitation, and Food supply departments.

Performed expeditious diagnostics and resolving of all hardware and software problems affecting the database and network.

Assisted with radio telecommunications and management operations satellite (i.e. HF/VHF), and PABX systems.

Repairing electronics devices for UNICEF.

Installing and maintaining workstations and servers.

Provided technical support on PROMS- a customized information system which enabled UNICEF to share and coordinate vital program, budget, supply and human resource information throughout its network of operations.

Provided technical support to over 300 computer users in a Windows XP, Office 2003 and Lotus Notes/ Lotus Database environment.

EDUCATION

BSc. in Computer Engineering - Capitol Technology University. May 2017.

Associates in Electrical Engineering - Howard Community College, Columbia, MD. Jul. 2014.

Diploma in Data Processing- Institute of Public Administration and Management, Sierra Leone, West Africa. Sep. 2000.

Diploma in Hardware and Electronics - Njala University, Sierra Leone, West Africa. Dec. 2004.

BSc. Environmental Science - University of Sierra Leone, West Africa - Dec 2002.

CERTIFICATIONS

A+

Linux+

Cisco Certified Network Associate - routing and switching requirement, recognized as CCENT, CCNA (Routing and Switching). Cisco ID No. CSCO12931020

Knowledge of VHDL codes, C++, JGrasp, Java and V.B 5.0

CCNP in process

LabView

Barracuda Technician

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