Engineer Manager
Resume:
John U. Gillison
**** *** ****** *.*. Washington, DC 20011
ac1xi9@r.postjobfree.com
Objective:
A talented telecom engineer with over 12 years of experience in the telecommunication and data field is seeking an opportunity to enhance and utilize analytical skills and technical knowledge, and provided senior-level voice and data professional services to a progressive organization seeking specialized telecommunications and data support.
Demonstrated Skills and Proficiencies:
Project Planning
Customer Service
Supervision
Systems Upgrade
Call Routing Design
Vendor Management
Pre-Sales
System Maintenance
Test/Troubleshooting
Technical Support
Cisco UC Design
Report Writing
Professional Experience:
ALTA IT Services- Rockville, MD
Sr. Network VoIP Engineer **Remote**, March 2015 to Present
Sr. Network VoIP Engineer, tasks include high level evaluating the customer’s voice infrastructure, design, document, test, and implement network telephony services and devices. Also develop, maintain and implement a proactive capacity planning model to support business decisions that will be delivered upon SOW. Other task are to conducts research, evaluate and recommend cost effective networked solutions, and new technologies to support the technology strategies of the core business.
Essential Responsibilities
Deploy, configuring and troubleshoot Cisco Unity Connection version 9.X to 11.5 features, subscribers, call handlers, call routing rules.
Deploy, configuring and troubleshoot Cisco Unified Communication Manager version 7.X to 11.X (CUCM).
Deploy, configuring and troubleshoot Cisco TelePresence Media 320 and Conductor with video base infrastructure.
Administration, and troubleshoot UC applications on VMWare, Unified Computing System with C series Servers.
Troubleshooting SIP call problems by tracing and capturing logs and analyzing SIP call Traces.
SIP Trunks, QoS, carrier voice network trunking, centralized voice network architecture, session border.
Supporting advanced centralized dial plan and SRST by routing call from Unified Communication.
Mentor junior sales team members including organizing and leading sales training sessions around various technologies.
Establish cost and timeline estimates for implementation and monitor implementations for technical accuracy to ensure customer needs are met.
Deliver technical design solutions including preparation of Bill of Materials (BOM), writing the services proposal content (Statements of Work), and pricing for customer projects or potential opportunities.
Support pre-sales activities for complex UC and Cisco-related solutions.
AT&T Consulting
3033 Chain Bridge Road Oakton, VA 22185
Solutions Architect **Remote**
June 2014 to March 2015
Summary
As a Solutions Architect is tasked for pre-sale work demonstrates individual functional and professional knowledge to ensure that the work products and deliverables are of the highest caliber to ensure client satisfaction. And will also apply project management expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies.
70% remote support
Related Essential
Providing consultative, proactive and/or reactive support to AT&T-ESG accounts.
Generate standard project design documentation, Cisco CUCM and Cisco-related technologies design configurations for simple to complex networks.
Support pre-sales activities for complex Cisco CUCM and Cisco-related solutions.
Interact with customers and key stakeholders at a variety of levels in the design and development of fully integrated solutions.
Deliver technical design solutions including preparation of Bill of Materials (BOM), writing the services proposal content (Statements of Work), and pricing for customer projects or potential opportunities.
Translation of business needs into technical systems solutions.
Provide expertise on the availability and viability of third party hardware and software components and services including the compliance of such components with the established system architecture.
Establish cost and timeline estimates for implementation and monitor implementations for technical accuracy to ensure customer needs are met.
Work with AT&T account executives to drive new business for Cisco and Cisco-rated services opportunities.
Participate in customer meetings to determine business and technical requirements that will be used in developing Cisco Voice and Data solutions or solution alternatives that map within the business capabilities.
Lead customer technical sessions, both white board and PowerPoint presentations around potential and proposed Cisco Voice and Data solutions opportunities.
Partner with internal resources to develop and manage deals that cross between multiple technology solutions.
Mentor junior sales team members including organizing and leading sales training sessions around various technologies.
Deploying LYNC 2013 migrating from other systems.
Avaya S8700 Media Servers.
Avaya deployment, troubleshooting, and administration.
Avaya S8700 Media Server, Genesys CTI, deployment, troubleshooting, and administration.
Stefanini Inc.
27335 W 11 Mile Rd, Southfield, MI 48033
Cisco Unified Communications Engineer/Customer Operations Support **Remote**
December 2013 to June 2014 (6month contract)
Summary
As a Cisco Unified Communications Engineer, is tasked for work of assisting the current Cisco Voice Architect and Engineers migrating and supporting DAY 2 processes, provision SOW, and support day to day operations.
50% remote support
Related Essential
Design, configure and support Cisco CallManager 10.x, Unity Connections 10.x, Publisher/Subscriber, Emergency Responder, Telepresence, and other Cisco voice related solutions.
Work with Voice Solutions team to help resolve IPT issues.
Present and maintain a consistent professional presence to customers.
Mentor junior engineers and team members.
Document project deliverables as it relates to the SOW, BOM, procedure policy documents, etc.
Customer’s digit dials plan designing.
Validating post sale deployment documentation and procedures.
Voice VLAN, QOS allocation and MPLS designing.
Cisco Prime device discovery and support.
Cisco CallManager 10.X integration with Jabber voice and video.
Tandberg TMS, VMS, support
Remotely manage and supporting high level Cisco Unified Communications Day 2 operations.
AT&T Consulting (U.S. Courts - AO)
1816 12th St NW, Washington, DC 20009
Cisco Unified Communications Deployment Engineer **Remote**
December 2012 to December 2013 (6 month contract - extended)
Summary
As a Cisco Unified Communications Engineer/PM, is tasked for work of considerable difficulty planning, organizing and directing US Courts Administrative Office staff of site administrators and technical personnel. Also, leads the direct planning, development and installed of new sites and performs other management functions as required for the nationwide Cisco Unified Communications and other voice network deployments.
Related Essential
Facilitate project deliverable meeting assignments, directs and evaluates the work of personnel engaged in the design, install, maintenance and operation of complex Telecommunications systems and related support items.
Oversee the established technical and operational standards, equipment and site inspection site surveys.
Analyze and determine statewide manpower requirements for Cisco Unified Communications deployments.
Manage and oversee Telecommunications vendor contactor maintenance and service agreements.
Circuit inventory/billing maintenance and provisioning.
Remotely manage and supporting high level Cisco Unified Communications cluster deployments.
Cisco Gateway Dial Peer, SNMP, EVM, management and configuration.
Design and manage InformaCast paging customer deployments.
Active Directory and Cisco Unified Communications design and build outs.
Customers PSTN dial plan and SRST design.
CER 9.x deployment and administration.
SIP CUBE to PSTN failover design administration.
CallManager 8.5, Unity Connections 8.5, and Active Directory user importing, Call Handler, UCCX 8.5 IP IVR Cluster design and scripting for large to medium size deployments.
Provide remote management to multiple client site status checks and deliverables.
LEC PRI, number porting and routing administration.
Validate customer cut sheet design, user and device BAT templates, LEC service request, and VoIP network provisioning.
Coordinate customer and technician pre-cut, local LEC number porting, and hand off meeting.
Delivering services around the clock and responding to requests for emergency service hours.
Remedy Tier II & III ticket resolution and procedural documentation.
Professional Experience:
CNSI Inc.
3101 Center Park Drive Alexandria, VA 22302
Cisco VoIP Subject Matter Expert
June 2012 to December 2012 (6month contract)
Summary
As a Cisco Telecom Subject Matter Expert, day to day responsibilities, design and documentation of Cisco Unified Communications systems and applications to support the client's business initiatives ensuring specific requirements are addressed.
Related Essential
Analyzed and determined statewide manpower requirements for Cisco Unified Communications deployments.
Managed and oversaw Telecommunications vendor contactor maintenance and service agreements.
Circuit inventory/billing maintenance and provisioning.
Cisco Unified Communications cluster, and Unity Connections 8.5 cluster high level (Hands on) - All Cisco Unified Communications components and Cisco IP Gateway configuration.
Designed, implemented and supported Verizon SIP customer architecture call routing.
Voice control protocols - MGCP, H323, and SIP CallManager end devices.
CallManager 8.5, Cisco Unity Connections 8.5 call flow scripting and design.
Provided onsite support to multiple clients, performing MACs (Moves/Adds/Changes), BAT, and other onsite support issues as appropriate.
Delivered services around the clock and responded to requests for emergency service hours.
Project Manager: Remote site replacement, Turn-Ups, On-Site Repair, Relocation, Remote site de-installation.
Project planning and implementation Microsoft Visio applications.
Medassurant Inc.
4321 Collington Bowie, MD 20716
Sr. Telecommunication Administrator
November 2010 to May 2012
Summary
As a Cisco Sr. Telecommunications Analyst, is responsible for coordinating and performing the Corporate Telecom acting as liaison between the main HUB UC operations and the interconnect remote sites in matters dealing with the business operational needs, and providing technical expertise to assist in efficient and effective network telecommunications.
Related Essential
Facilitated project deliverable meeting assignments, directed and evaluated the work of personnel engaged in the design, installed maintenance and operation of complex Telecommunications systems and related support items.
Oversaw the established technical and operational standards, equipment and site inspection site surveys.
Analyzed and determined statewide manpower requirements for Cisco Unified Communications deployments.
Managed and oversaw Telecommunications vendor contactor maintenance and service agreements.
Project Manager: Remote site replacement, Turn-Ups, On-Site Repair, Relocation, Remote site de-installation.
CUPS 8.X, Cisco MeetingPlace 8.X, CallManager 8.X cluster, and Unity Connections 8.X cluster high level (Hands on) - Gateway configuration.
Supported the Cisco Voice traffic such as Voice Vlan, QOS, Layer 3 switching, bandwidth between sites.
Dial Plan.
Voice control protocols - MGCP, H323, and SIP Cisco CallManager end devices.
SolarWinds – VoIP SNMTP device monitoring and alert administration.
LEC PRI, number porting and routing administration.
CallManager 8.X, Unity Connections 8.X call flow scripting and design.
Device and end user call allocation design (hunt groups, FAC, speed dial, device profile, COS).
Provided onsite support to multiple clients, performing MACs (Moves/Adds/Changes), BAT, and other onsite support issues as appropriate.
RightFax 10 FoIP administration.
UCCX 8.x day to day scripting administration.
Voice VLAN, QOS allocation designing.
Delivered services around the clock and responded to requests for emergency service hours.
NICE Perform 3.5 design, planning and implantation – 200 + channels.
Bechtel Corporation
5272 Westview Drive Frederick, MD 21703
Cisco IPT/UCCX Engineer
May 2010 to November 2010 (6 month contract)
Summary
As Cisco IPT/UCCX Engineer is responsible to provided strategic planning, innovative solutions and expert technical knowledge in order to design, implement and support enterprise voice technologies with hands-on technical leadership and management of corporate enterprise-wide projects.
Related Essential
Oversaw the established technical and operational standards, equipment and site inspection site surveys.
Analyzes and determine statewide manpower requirements for IPT deployments.
Managed and oversaw Telecommunications vendor contactor maintenance and service agreements.
CallManager 7.X - 8.X high level (Hands on) - All Cisco Unified Communications components Pub, TFTP, IPT IP Gateway configuration.
Cisco Gateways VG224 and end devices configurations.
Implemented to support the Cisco Voice traffic such as Voice Vlan, QOS, Layer 3 switching, bandwidth between sites.
Voice control protocols - MGCP and H323 CallManager end devices.
Unity Connections and CallManger call flow design.
Device and end user call allocation design (hunt groups, FAC, speed dial, device profile, COS).
Day to day CallManager 8.X and Unity Connections 8.X, IPCC 7.X administration.
Provided onsite support to multiple clients, performing MACs (Moves/Adds/Changes), BAT, and other onsite support issues as appropriate.
UCCX 8.X0 day to day scripting administration.
Children’s National Medical Center
111 Michigan Ave NW Washington, DC 20010
Telecommunications Analyst
September 2009 to June 30, 2010 (6 month contract)
Summary
As a Telecommunications Analyst is responsible to interface with the IT management staff to provide support of the Cisco UC deployment and to travel to sites and convert from legacy telecom to the existing Cisco UC platform.
Related Essential
Analyzed and determined statewide manpower requirements for Cisco Unified Communications deployments.
Managed and oversaw Telecommunications vendor contactor maintenance and service agreements.
Planned and implemented the migration of a Nortel TDM telephony environment to a Cisco UC solution.
Telecommunications project implementations.
UCM 7.X and UC 7.X knowledge high level (Hands on) - All Cisco UC Cluster components Pub, TFTP, Gateway configuration.
Cisco IOS Cisco VoIP Gateways VG224 and end devices configurations.
Implemented to support the Voice traffic such as voice vlan, QOS, Layer 3 switching, bandwidth between sites.
Voice control protocols – MGCP, H323, SIP.
Provided day to day MACs (Moves/Adds/Changes), BAT, and other onsite support issues as appropriate.
Delivering services around the clock and responding to requests for emergency service hours.
Project Manager: Remote site replacement, On-Site Repair, Relocation, Remote site de-installation.
UCCX 7.X day to day scripting administration.
Rack & Stack Data Center equipment.
Circuit inventory/billing maintenance and provisioning.
Tested, installing, repairing, and turn-up new circuits.
Fresenius Medical
920 Winter Street Waltham, MA 02451
Telecommunications Analyst
March 2008 to September 2008 (Contract)
Summary
Responsible for monitoring systems, satisfy reporting needs to the Genesys users and Contact Center technologies and operations.
Related Essential
Project Manager: Remote site replacement, On-Site Repair, Relocation, Remote site de-Installed, De-Installed Support.
Avaya S8700 Media Server and G650 Media Gateway deployment, troubleshooting, and administration.
Avaya PBX deployment, troubleshooting, and administration.
Avaya Communication Manager 5.1 S8300, S8500, & S8700 Media Servers
Avaya CMS and AVAYA IQ reporting.
Intuity Audix and Modular Messenger: deployment, troubleshooting, and administration.
Avaya Call Routing, Dial Plan, Vector, Hunting, VDN, (ACD) administration and design.
Call Center Agent skill/hunt group inventory and design.
Tested, installed, repaired, and turn-up new circuits (DSL, T-1, DS3, OC3 & OC12), responsible for cross-connects and any other wiring.
Circuit inventory/billing maintenance and provisioning.
Installed, Configured, and Reconfigured T1/T3 and CSU/DSU device and circuits.
Provided onsite support to multiple clients, performing MACs (Moves/Adds/Changes) and other onsite support issues as appropriate.
AT&T Business Direct Disaster Recovery Call Routing administration and design.
Tier 3 Help Desk Support
Evergreen Investments
200 Berkeley Street, MA 02116
Telecommunications Analyst / Project Manager
August 2004 to March 2008
Summary
As Telecommunications Analyst / Project Manager, is responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion of corporate project schedules.
Related Essential
Telecom Procedure implementations for internal & external auditors.
Circuit inventory/billing maintenance and provisioning.
Avaya S8700 Media Server and G650 Media Gateway deployment, troubleshooting, and administration.
eCAS: Call Accounting deployment, troubleshooting, and administration.
Avaya S8700 Media Server deployment, troubleshooting, and administration.
Avaya Communication Manager 5.1 S8300, S8500, & S8700 Media Servers.
Avaya deployment, troubleshooting, and administration.
Avaya S8700 Media Server, Genesys CTI, deployment, troubleshooting, and administration.
CMS custom report writing.
Cisco VoIP Gateway to Avaya integration.
Intuity Audix and Modular Messenger: deployment, troubleshooting, and administration.
IPC Alliance 100 Trading Turret System deployment, troubleshooting, and administration.
Avaya Communication Manager 5.1 administration.
Avaya Call Routing, Vector, Hunting, VDN, (ACD) administration and design.
Call Center Agent skill/hunt group inventory and design.
Managed over 1200 Tel/Data user/agent endpoints.
Installed DS1, T1/T3 and CSU/DSU device and circuits.
AT&T Business Direct Disaster Recovery Call Routing administration and design.
Punch downs and terminations fiber, or copper cabling.
Tier 3 Help Desk Support.
Aspect Software
2 Elizabeth Drive Chelmsford, MA 01824
Customer Operation Engineer
April 2000 to July 2004
Summary
As a Customer Operation Engineer, is responsible for systems maintenance, upgrades, capacity planning, and administration of telephony systems.
Related Essential
Installed, calibrated, helped trouble shoot and maintain Aspect Call Centers / ACD, IVR, and all Aspect telephony devices.
Avaya PBX deployment, troubleshooting, and administration.
Provided service support for Broadband Installed, Network Installed, and Hardware/Software Updates.
Team focused on customer CTI, Call Center, Network, and Database implantations.
Worked with customers to determine Aspect Call Control Table Designs (Call Routing Architecture), Agent Architecture, ACD Hardware configurations, IVR programming.
Upgraded Call Center software and loaded the latest software releases, service packs, and security patches.
Coordinated a wide range of Telecommunications Cisco IPT / IP Telephony projects.
Networking Technology including Frame Relay, TCP/IP, FTP, DHCP, and DNS.
Supported and maintained 24x 7 service operations utilizing on-site and remote access service methods using VPN and modem access applications.
Respond to pager call when down time occurs.
Maintained AC/DC Battery back-up power supply.
Terminated and punched down cross-connect voice and data cable design interfaces and distribution on MDF and IDF and distributions frames.
Configured and reconfigured T1/T3 circuits on PRI's.
Installed, Configured, and Reconfigured DS1, T1/T3 and CSU/DSU device and circuits.
Prepared daily and monthly records and reports of progresses and failures.
Performed regular hands on maintenance and upgrades as required to telecommunication equipment.
EDUCATION:
Westwood College, Bachelor of Science - Networking Technologies
Expected Graduation Date: May 2016
RELATED TECHNICAL TRAINING:
Network Fundamentals (Cisco Academy)
Routing Protocols and Concepts (Cisco Academy)
Cisco Cisco IPT Administration (Cisco Academy)
Cisco Call Manager v7.1 Administration
Unity v7 Administration
Windows Platform Administration
Cisco CCNA 640-802 (Global Knowledge)
Networking Essentials
Aspect v7.2 Advanced Administration
Aspect v7.2 CCT
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