Customer Service Administrative Assistant

Location:

Posted:

August 19, 2017

Education

George Mason University, Class of ***7

B.A English, with Honors

Magna Cum Laude GPA: 3.84

• Concentration: Creative Writing

• Minors in Spanish and Computer Game Design

Phi Beta Kappa Honor Society

Experience

Spoon University, Contributing Writer Sept 2016 - Present

• Pitch and respond to prompts for articles in time-sensitive manner

• Publish and market online content to 10,000+ audience base via social media

• Understand Search Engine Optimization and tailor articles accordingly

Fundación José Ortega y Gasset, Intern May 2016 - July 2016

• Global internship in Madrid, Spain

• Work and communicate within entirely only Spanish-speaking office

• Update computer database with citation information from 50 editions of journals

• Extract over 300 PDF files in Adobe Acrobat to include in computer database

Rival Cast Media, Writing Program Intern May 2016 - Present

• Publish essays and creative stories to Rival Cast Media website

• Attend weekly team meetings over Teamspeak (VOIP communication server)

• Give timely feedback and revision suggestions to teammates

The David Project, Senior Intern Aug 2016 - May 2017

• Created and circulated creative content to advertise events

• Met with campus leaders and participated in weekly events to build strong

relationships with targeted student organizations

• Reached goals for hosting events, recruiting allies, and influencing campus dialogue

Mason Recreation, Outdoor Supervisor/Customer Service Assistant II Nov 2014 - Present

• Employee of the Semester, Spring 2016

• Improvise creative solutions to patron complaints

• Succinctly and clearly communicate information in fast-paced environment

• Find solutions to technical problems with computers and credit card machine

• Mentor new hires and assist coworkers in collaborative team environment

Skills

• Fluent in oral and written Spanish

• Search Engine Optimization (SEO)

• Proficient in Adobe Suite and MS Office (Word, Excel, Powerpoint, Outlook, Publisher)