Customer Service Manager
Resume:
Lisa Marie Fox
Capitol Heights, MD 20743
Summary of Qualifications
Results oriented, high energy, hands on professional with a successful record of accomplishments within the medical field, and experience in customer service. To the extent of becoming some of most difficult patients favorite person. While being very attentive to patient needs. My other notable strength I posses are strong leadership experience, excellent communication skills and, I work well with others. I'm a strong team player, I pay close attention to detail, Strive to do my part to keep stay in compliance with all regulations and policies set forth by management.
Professional accomplishments
Food Prep Manager (June 2015-Present) Inova Alexandria Hospital
Inspected cooking area to ensure all codes and regulations are being followed accordingly.
Coordinated food orders and assigned team to deliver to patients and return trays to the kitchen
Arrange employee schedules an assign employees designative areas for the each preparation.
Supervised all meals being prepped and served for quality assurance.
\Homemaker (September 2009-Present)
Maintained household and care for four children.
Prepare meals, cook, and clean the premises daily to ensure a healthy environment for my husband and children.
Manage and maintain the daily schedule and routine for my children to create balance within the household.
Medical Assistant Manager/Team Lead (February 2002-September 2009), George Washington University Hospital
Manage MA's for quality assurance
Trained Technician's to monitor patients via telemetry.
Helped Staff care for and transport live and expired patients to designated areas within the hospital grounds.
Review vitals charts for a maximum of 15 patients per day/night.
Maintained a schedule for each patient which includes the issuing of products, dietary food trays, and submitting special request to nurses and doctors per the request of the patient.
Phlebotomist (September 2000-2002), Red Cross Blood Bank
Collected blood bank from donors.
Prepared, labeled, and packaged blood for transport.
Ensured the safety of all donors while in the facility; ensured all proper guidelines are being followed.
Education
Stratford University, Culinary Arts, October 2015- Present
Prince George’s Community College, EMT (Basic), Phlebotomy (Licensed)
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