KAMAL BROADWAY

Allen, TX

501-***-****

ac1s27@r.postjobfree.com

www.linkedin.com/in/kamal-broadway

SUMMARY

A dedicated and results-focused network engineer with comprehensive experience in broadband, network

installation and administration, setup and configuration of routers and switches, security management, system

maintenance and backups, hardware/software support, and LAN/WAN design and implementation. Analyzes

system requirements and implements, configures, and tests solutions. Extensive expertise in IP addressing,

administering subnets, and various routing models. Possesses strong presentation and interpersonal skills.

Excels at proactively solving problems and delivering forward-thinking strategies to achieve project and business

requirements.

TECHNICAL SKILLS

Routing, Switching, TCP/IP, Wireless LAN, WAN, Broadband, DSLAM, DSL, BRAS, Ethernet, Multilink, T1, Bundled T-1 TCP/IP, ATM, MGCP, VoIP, MPLS, Microsoft Office Suite

EXPERIENCE

WINDSTREAM COMMUNICATIONS, Little Rock, AR

Network Analyst / Network Engineer (TTU), 2015 to 2017

Administered network operating infrastructure (broadband, VoIP, MPLS) and managed services (virtual servers, firewall, data storage, and cloud-based voice).

Configured, provisioned, and troubleshot networking devices (DSLAM, DSL, BRAS), Ethernet, Multilink, and T1.

Provided operational support for network topologies and connections TCP/IP, ATM, VOIP, MGCP, and MPLS.

Built routing protocols static, dynamic, PPPoE/IPoE, IGP,BGP, RIPv2, OSPF

Configured IPv4 and IPv6 addressing.

Provided documentation of network systems, operational procedures, and network topology (CISCO 6500/7200, Juniper, Alcatel, Redback, Adtran, and Calix) for hardware inventory.

Performed system upgrades for legacy devices and networks.

APEX SYSTEMS, Little Rock, AR

Network Analyst (Contracted for Windstream Communications), 2015 to 2015

Maintained LAN and WAN operation infrastructure.

Led system upgrades, system documentation, daily administration, and problem resolution.

Assisted staff and users in problem resolution relating to hardware and communication issues.

Provided documentation of network systems, operational procedures, and network topology and hardware inventory.

Contributed to implementation of new client setup projects and provided daily documentation for each project.

CITY OF LITTLE ROCK, Little Rock, AR

Code Enforcement Officer / Support Systems Technician (SST), 2012 to 2015

Developed departmental templates for preparation and processing of legal reports/correspondence, and maintained computer files and records.

Troubleshot hardware/software and supported devices (laptops/desktops/tablets).

Directed IT support forum inside department assisting each location’s support team to identify, log, and eliminate recurring network issues.

Installation and cabling of router, switches for district offices.

Performed inspections of existing residential structures, premises, and vacant lots in response to housing/nuisance ordinances.

Researched deeds, maps, abstracts, and other records to determine ownership of properties.

Maintained files for each inspection, including inspection report listing violations, citations issued, and related correspondence.

Prepared daily and weekly reports for court dates and trials and provided technical and clerical assistance.

Hewlett-Packard (HP), Conway, AR

Technical Specialist, 2010 to 2012

Led operations team in providing customer satisfaction and support of company’s business strategies.

Compiled and managed cases to work with consumers/partners as focal point to maintain business partners.

Interacted with technical and accounting teams with charts and graphs in developing solutions for improvement to enable efficient execution of operational polices and processes with various software programs (Microsoft Word, Excel, Publisher, Outlook, PowerPoint, Access, and One Note).

Provided technical hardware and software support with troubleshooting customers (desktops/laptops/printers).

Managed orders from shipment to receive.

Collaborated with corporate office to resolve highly complex escalations.

EDUCATION

Southern Arkansas University - Magnolia, AR

Bachelor of Science: May 2010

Health / Health Administration

CERTIFICATIONS

University of Arkansas-Pulaski Technical College, North Little Rock, AR

Cisco Certification Routing & Switching

CCENT Routing & Switching 2015

CCNA Routing and Switching 2015

ID# CSCO12819708

Contact this candidate