Customer Service Information

TAKIYAH NICHOLSON

**** *** **** *****, *********, VA 22204

585-***-**** ac1q05@r.postjobfree.com

Date available to begin work: Immediately

SUMMARY STATEMENT

Highly motivated, results oriented criminal justice graduate interested in applying my skills, education and experience to contribute to the growth of your organization.

EDUCATION

Master of Science in Criminal Justice with a concentration in Federal Law Enforcement

September 2017, Saint Joseph’s University, Philadelphia, PA

Bachelor of Science in Criminal Justice

August 2015, Saint Francis College, Brooklyn Heights, NY

PROFESSIONAL WORK EXPERIENCE

Student Trainee Program Assistant, March 2017 – Present

National Science Foundation (NSF), Arlington, VA

Salary: $40,422 per year

Job Type: 40 hours per week, Full-Time

Play a key role in the processes involved in all grants and cooperative agreements including soliciting and evaluating proposals, awarding funds, monitoring the status of grants and cooperative agreements, tracking budgets, and preparing a variety of reports.

Answer telephone and greet visitors in a professional manner and provide a high level of customer support. Respond to internal/external customers in the use of FastLane modules such as proposal preparation and review submission.

Schedules appointments for senior staff, arranges meetings, coordinate large mailings, copies documents, converts document into electronic format, sends faxes, and provides other clerical assistance to senior staff.

Coordinates and handles logistics for meeting and conferences of scientific panelists which includes travel arrangements, hotel reservations, meeting room reservations, and catering arrangements.

Prepares a variety of documents using office automation such as slides, transparencies, correspondence and reports.

Work with a variety of automated systems to enter information about grant proposals, to forward information to reviewers electronically, and to facilitate panel review meetings.

Provide administrative support to staff including handling travel arrangements; and assisting in the management of the DD and/or DDD’s calendar and scheduling of appointments; and participating in the planning/coordination of meetings, including making space reservations, etc.

Applicant Service Program Specialist, September 2016 – Present

Federal Emergency Management Agency, Washington, DC

Salary: $12.42 per hour

Job Type: 40 hours per week, Full-Time

Communicate directly with disaster survivors, to discuss case status and provide clarification with the assistance process, disaster assistance programs, and the current status of their case.

Verify applicants’ information for disaster assistance.

Provide customer service to disaster survivors, regional staff, community and others.

Thoroughly review issues to be addressed in order to assist disaster survivor.

Review disaster assistance needs, prepare supporting documentation, and forward to supervisor for further action.

Provide applicants with appropriate referrals to other Federal, State and local agencies, voluntary organizations, and faith based organizations.

Verify applicant’s cases that are referred to Individual Assistance Program. Refer individual applicant for further case inquiries.

Request and review additional information and/or documentation from the applicant and verify information is complete and appropriate.

Provide information regarding Individual Assistance programs to internal and external partners.

Review cases and identify issues that need to be addressed

Guard I, January 2016 – September 2016

CORE Service Group Inc., Brooklyn, NY

Salary: $30,000 per year

Job Type: 40 hours per week, Full-Time

Managed Institutional Transfers, Probation, and Home Detention residents. Signed residents in and out of facility on approved passes using the resident information/tracking system (ALERT).

Conducted urinalysis tests, breathalyzer tests, pat searches, room searches, and head counts. Handled, stored, wrapped, packaged, and shipped hazardous materials.

Administered over the counter or prescription medication to residents.

Conducted contact calls to residents and home detention cases to verify location while out on passes ensuring accountability.

Wrote and issued incident reports to residents who commit prohibited acts.

Roved throughout facility to maintain security.

Maintained accurate and detailed logs of all events that occurs during each shift. Monitored alarm systems to detect any unauthorized entries into protected areas.

Center Consultant, February 2015 – February 2016

FedEx Office, New York, NY

Salary: $24,000 per year

Job Type: 30 hours per week, Full-Time

Demonstrated consultative behaviors in a retail environment to understand each customer’s individualized need.

Maintained supplies and ensures supply inventory is updated; and, coordinated mail and package delivery services.

Ensured accurate tracking mechanisms for locating and returning packages.

Provided customer service to customers via telephone, e-mail, and fax in a professional manner while utilizing the most up to date technologies in communicating with them.

Ensured all customer problems are resolved quickly and to the satisfaction of the customer.

Handled, stored, wrapped, packaged, and shipped packages.

Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.

Cash Vault Teller, September 2013 – January 2015

GardaWorld Cash Services, Long Island City, NY

Salary: $10.00 per hour

Job Type: 40 hours per week, Full-Time

Accurately prepared and documented all vault transactions according to operating procedures.

Prepared Federal Reserve bank shipments according at customer direction and per Federal Reserve deposit guidelines.

Identified and shared processing improvement opportunities.

Filled orders for currency and coins, and counts and records cash deposits in vault of commercial bank: Counts currency, coins, and checks received for deposit in vault from business or branch bank, by hand and using currency-counting machine.

Worked independently without direct supervision or oversight. Ensured vault remains secure at all times, sets time locks and combinations correctly, and according to operating procedures.

Calculated and recorded large denomination bills, mutilated currency by hand and using currency-counting machine, for shipment to Federal Reserve Bank.

Balanced transactions using computer or calculator, and recorded results.

Customer Service Representative, September 2013 – January 2015

Enterprise Rent-A-Car, Jamaica, NY

Salary: $10.00 per hour

Job Type: 40 hours per week, Full-Time

Handled incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.

Managed outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.

Provided a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.

Processed returns, check-ins and exit kiosk transactions.

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.

Understood and communicated rental terms and conditions, vehicle features and other services. Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.

Performed various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.

Cashier/Customer Service, October 2007 – July 2012

Wegmans Food Market, Rochester, NY

Salary: $9.00 per hour

Job Type: 25 hours per week, Part-Time

Engaged customers in conversation using effective communication skills, such as direct eye contact and a smile to build a rapport based on trust and satisfaction.

Performed all steps in the checkout process including: scanning and bagging items at a rate that meets store requirements, processing accepted forms of payment, and counting accurate change to ensure no overages or shortages of money.

Assisted customers in locating products by understanding and familiarizing self with store layout.

Upheld state regulations during the sale of alcohol with no exceptions or violations.

Reported any problems, questions or concerns to the Team Leader or Front End Coordinator with teamwork and continuous learning methods in mind.

SKILLS

Adept with Microsoft Office - Word, Excel, Outlook & PowerPoint,

Proficient in communication, information analysis,

Able to build teams and delegate responsibilities for the benefit of an organization,

Highly skilled in multi-tasking, leadership, interpersonal ability, organizing and planning, problem solving/judgment, flexibility/adaptability, and initiative.

AWARDS

Susan B. Anthony Leadership Award – February 2009

Demonstrated commitment to understanding and addressing difficult social issues

Leadership and dedication to community action

Strong grades and rigorous courses taken in the humanities and social science

CERTIFICATIONS/LICENSES

Basic First Aid

January 2016 to January 2018

CPR/AED

January 2016 to January 2018

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