Administrative Assistant Customer Service

Cheyenne Y. Taggart

*** ****** *******, **** *** • Alexandria, Virginia 22304

Cell: 703-***-**** • E-mail: ac1lwy@r.postjobfree.com

EMPLOYMENT HISTORY

Administrative Assistant / Bookkeeper /Treasurer

Alexandria City Public Schools 01/2017 to Present

Alexandria, Virginia

Provide office support at Jefferson-Houston PreK-8 School

Daily interaction with administrators, teachers, staff, parents, and students

Provide reception support; answer phones, greet visitors

Connect parents with the Language Line (live translation system)

Attend treasurers’ meetings and receive ongoing training

Arrange travel and submit expense reports for reimbursement, collect and submit timesheets

Submit work orders for maintenance needs

Write checks, receive payments, make bank deposits, reconcile bank statements, order supplies

Enter field trip transportation requests into an online system

Programs: PowerSchool, Tyler MUNIS, TimeClock Manager, Student Funds Online, SchoolDude Administrative Support Specialist

(Temporary) Keepers Staffing

09/2016 to 12/21/2016

Alexandria, Virginia

Provided general office support for associations, charitable organization, and property management company, to include creating documents, staffing the front desk, entering tenant and vendor information into an automated system, liaising with the engineering staff, and answering general inquiries

Executive Assistant to COO / VP of Operations & Policy

The LIBRE Initiative

01/2015 to 09/2016

Arlington, Virginia

Supported the Chief Operating Officer and VP of Policy and Operations

Managed executives’ calendars to schedule meetings, conference calls, and travel

Demonstrated responsibility of handling organization’s affairs of a confidential nature

Arranged food and beverage services and conference room setup; provided reception desk backup

Served as meetings and events team member and assisted with planning, preparation, and execution of local meetings and off-site retreats

Coded expense reports and submitted for approval

Business Office Assistant (hired as Receptionist)

Commonwealth Health and Rehab Center (now Dulles Health and Rehab Center in Herndon, Virginia)

04/2011 to 01/2015 Fairfax, Virginia

Provided administrative support to Business Office, Directors, Administrator, and Staffing Coordinator

Efficiently staffed the front desk; scheduled appointments, trained new staff on front desk procedures

Received payments for billing, patient fund accounts, salon, and guest meals; managed gift shop

Presented customer service workshops as part of the corporate service excellence project

Updated patient information and applied billing updates into patient records system

Created flyers and other graphic assignments for Food Services and Human Resources departments

Submitted service requests via telephone, two-way radio, and overhead paging system to Engineering and Environmental Services departments

Participated in monthly training in fire safety, accident prevention, disaster preparedness

Conducted center tours for prospective clients and family members

Concierge, Receptionist, Administrative Assistant (Temporary) Staffing Now, Inc.

05/2010 to 04/2011

Arlington, Virginia

Provided concierge and receptionist services at luxury condominiums and other businesses, created/updated databases, managed conference registration desk, arranged catering, set up meeting rooms, called supporters to encourage membership renewals, assembled information packets

Executive Assistant to President & CEO

American Forest Foundation

11/2006 to 12/2009

Washington, DC

Accomplished administrative assignments with discretion and independent judgment, ensuring high level of support to the CEO and efficient operations of the business

Managed CEO’s calendar, created a variety of documents, handled check requests

Conducted special projects as assigned by the CEO and Senior Vice Presidents

Compiled and composed internal weekly updates and conservation industry news

Coordinated travel arrangements, catering, and audio/visual needs; managed supply room

Prepared information for board meetings; recorded and distributed meeting minutes

Traveled to department meetings and conferences to assist with logistics

Presented “Personalities in the Workplace” seminar at the company off-site retreat

Administrative Assistant

BET Holdings, Inc.

08/2002 to 11/2006

Washington, DC

Provided administrative support in the Chairman & CEO’s office

Replied to requests for meetings, events and speaking engagements

Liaised with political figures, attorneys, and entertainment industry celebrities

Served on hostess team for company affairs and CEO’s private social events

Communicated with security staff via two-way radio during the company’s annual televised Walk of Fame event

Created presentations, flyers, certificates and other basic graphic design projects

Handled travel arrangements, mass mailings; distributed tickets for company events

Submitted A/P vouchers/invoices; mailed checks; ordered office supplies and gifts

Completed photography assignments for company newsletter

Administrative Assistant to President & CEO

Metron Aviation, Inc.

04/1998 to 08/2002

Herndon, Virginia

Maintained calendar scheduling and prioritized activities of CEO

Handled domestic and international travel arrangements, lodging, meeting space, and vehicle rentals

Created PowerPoint presentations and other meeting materials; provided receptionist relief

Coordinated quarterly all-hands meetings; scheduled teleconferences; arranged for catering services

Tracked and ordered aviation-related publications for a growing internal library

Presented “Personalities in the Workplace” seminar at company retreat in the Grand Cayman

Established professional business relationships with FAA and commercial airline clients

TRAINING / OTHER

Custom Learning Systems Service Excellence / Customer Service Workshops, 2011–2014

KaBOOM! Contractor (Data Entry), 12/2009–03/2010

Time Management & Organization Skills, National Seminars Group, 2006

Formerly held TOP SECRET and SECRET clearances at two defense contracting corporations

VOLUNTEERING

OAR of Fairfax County, Inc., 2008–2012; 2010 Volunteer of the Year

Presented information on programs and services to Fairfax County Adult Detention Center (ADC) inmates

Assisted inmates with completing the Skills Assessment Survey, and registered them as new clients

Served as mentor to inmates in OAR’s One-to-One mentoring program; staffed visitor information desk

Publicity Coordinator/Attendant Team Leader, Community Health Expo, Annandale, VA, 2009

Presented Communication Skills Seminar, Women’s Ministry Program, Fairfax, Virginia, 2008

15 years of solid administrative support experience customer service excellent organizational skills effective gatekeeper

first-rate telephone etiquette communications

Microsoft Office - Word, Excel, PowerPoint, Outlook Type 70 WPM

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