Manager Nursing Home

PROFESSIONAL PROFILE

Managed healthcare and business professionals, business to drive a high-quality, high-profit health care services, programs, facilities and organizations.

Accomplished outstanding organizational, communication, process improvement skills within the healthcare and business sector. Acquired distinguished abilities to build and move strong teams, projects and organization forward, efficient in productivity and quality care. Highly proficient in use of Microsoft Office Suite. Visionary leadership style to inspire and motivate others, problem solving capabilities and extensive experience in writing and administering grants.

CORE COMPETENCIES

Organizational Leadership

Legal and Ethical Challenges in Healthcare Administration

Organizational problem Solving

Conflict Resolutions

Home Health Policies and Procedures

Quality Measuring

Healthcare Quality and organizational Performance

Customer Satisfaction

EDUCATION & CERTIFICATIONS

Colorado State University Global Campus - Master’s degree in Healthcare Administration and Management and Specialization in Organizational Leadership – 2017

Awards of Achievement

oFoundations of Healthcare Administration & Management

oInstitute for Healthcare Improvement - Certified Professional in Healthcare Quality

Fisher College of Business – Ohio State University, Core of Knowledge – 2012. This is executive education required before being able to obtain license to become a Nursing Home Administrator

Franklin University – Bachelor of Science in Healthcare Management & Human Resource Management – 2011

PROFESSIONAL EXPERIENCE

Trinity Home Health, LLC. 2016 to present

Office Manager Columbus, OH

Oversees the day-to-day operations of the office by providing adequate support to staff

Leads the planning process to develop goals towards quality care, hiring, training, retention of employees

Responsible for the smooth flow of work process at the office by managing and organizing the filing system, controlled correspondences, supply requisitions, reviewed and approved.

Ensuring the management of office equipment in good working conditions

Prepares payroll and budget

Manages schedules, calendars and appointment

Allocate tasks and assignments to office staff and monitor performance

Responsible for developing and implementing office policies by providing procedures and standards to guide the operations of the office.

LIFECARE ALLIANCE 2013 – 2016

Case Manager: Columbus, OH

Provide holistic and comprehensive case management services to all clients including intake assessment, benefit assessment, goal setting, long-term care plan development, weekly case plan development, progress monitoring, and tenant education.

Maintain an extremely large caseload of 278 families with goal of allowing clients to remain independent and in their homes

Significantly expanded client base and secured additional funding from community resources

Ensure all documents submitted on behalf of clients are valid to determine eligibility

Advocate for clients and referrals connecting families with needed and available community resources

Work with foundation clients, Title 3B clients, Franklin County Senior Options and Central Ohio Area Agency on Aging to serve client populations both below and above 60 years of age

Do quarterly reassessment to evaluate any changes in activities of daily living

Follow-up with clients and agencies as appropriate to document use/success of referral

Input complete and accurate client data into agency database

HIGHBANKS CARE CENTER 2011- 2012

Administrator – In – Training: Columbus, OH

This was a 10 month unpaid internship required in order to be able to sit for the state and federal Board exams needed to obtain license as a Nursing Home Administrator

Involved comprehensive knowledge of all OSHA, Omnibus Reconciliation Act and patient Bill of Rights as well as all rules and regulations pertaining to areas such as medications, fire, falls, pressure sores, dietary, housekeeping, Medicare, Medicaid and medical records

Interpreted and implemented the various rules and regulations governing nursing home facilities

Triage the filing system in anticipation of a state survey which resulted in zero sanctions

Maintained confidential patient information from physicians, nurses, residents, families, staff and other entities

Handled a large number of projects simultaneously utilizing sound judgment skills.

NATIONWIDE CHILDREN’S HOSPITAL 2008 – 2013

Patient Care Assistant: Columbus, OH

Advocated for patients

Under a nurse’s instruction, performed nursing tasks including taking vital signs, assisting with activities of daily living and hygiene needs, obtaining select lab specimens and maintained confidential patient information

Assisted patients with tasks such as eating, getting out of bed, taking a bath, skin care, brushing their teeth and hair, and in being ambulatory

Escorted patients to and from various destinations

Provided and maintained a clean, safe environment by changing patient’s clothes and bedding

Charted observations and activities, reporting pertinent changes in the patient’s condition

PARKRIDGE VILLAGE APARTMENTS 2009 - 2011

Property Manager: Columbus, OH

Provided detailed and accurate information to tenants, government agencies, vendors, insurance companies and the general public on this income-based housing complex

Managed a 141 unit residential complex at 100% occupancy

Used a computer database and other sources to process rental and lease packets for prospective tenants in order to determine their eligibility of tenancy

Interviewed prospective tenants in accordance with the standards established by the Fair Housing Act

Verified tenant rental insurance policies and contacted policy underwriting companies to determine coverage status before executing the lease

Conducted periodic income re-certifications

Inspected on site tenant losses and filed reports with the insurer of the rental units to determine liability

Prepared bank deposits

SONLIGHT COMMUNITY SERVICES 2004 - 2009

Business Manager: Columbus, OH

Began as a non-profit, church-based program providing after school care only

Wrote a grant and received additional money to be able to expand the program to before school, after school and a summer program

Trained new staff and enrolled students

Conducted screening assessment and intake procedures with new students

Planned and implemented program objectives

Responsible for budget allocation and payroll

Administered quality reviewed procedures to enhance productivity

PROFESSIONAL AFFILIATIONS

American Health Care Association (AHCA)

Association for Healthcare Administrative Professionals (AHCAP)

American Association of Healthcare Administrative Management (AAHAM)

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