Prerna Sharman

908-***-**** • ac1f9c@r.postjobfree.com • 608, Irvington Avenue, Hillside, New Jersey

* ***** ** ********** ** IT industry, including Project Management, Business Analysis, SAP Technical Development (R/3, CRM ABAP & SAP WEB UI 6.1), Performance Tuning, Database Administration and Software Testing.

Diligent Project Lead offering with a proven record of success leading all phases of SAP projects.

Performed the role of aggressive Business Analyst by collaborating with stakeholder groups across the organization to ensure business and technology alignment.

Experience in Agile project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets.

Provided executives with analytics and decision-support tools used as the basis for reorganization, consolidation and relocation strategies.

Certifications: SAP ABAP Professional Certification from Authorized Training Center (Siemens India), Microsoft Certified Business Management Solutions Specialist.

Won ‘Record of Achievement’ award for Introduction to Software Development on SAP HANA.

Lead testing and development teams on projects for telecom, banking and network industry clients. Created and executed automated software test plans, cases and scripts to uncover, identify and document software problems and their causes.

Deadline oriented Software Tester in manual testing environment and experience in automation.

1 year of experience in analysis, design, development, Implementation and testing areas in .Net systems, Internet/Intranet based webApplications, Client Server Applications.

1 year expoure to USA based technical support in BPO Industry at Wipro Spectramind.

1 year of experience in troubleshooting and managing critical software issues and hardware systems on campus wide scale at Kean University, USA.

Excellent communication skills: leverage technical acumen to communicate effectively with client executives and their respective teams.

Recognized by peers and managers for consistently achieving goals and helping the organization’s bottomline; while working in fast paced and collaborative environment.

Microsoft Certified Business Management Solutions Specialist for Dynamics Navision.

Certificate of Proficiency in .NET from Council of Research & Training, India.

Work Experience

August 2016 to May 2017 Kean University, NJ, USA as Technology Specialist Manager (on campus).

June 2010 to August 2015: TCS Ltd.,Gurgaon as Business Analyst, Project Lead, Test & SAP Technical Lead.

May 2009 to May 2010: RCS Global Ltd., Kanpur as SAP Technical Consultant.

January 2007 to March 2009: Soltius Infotech India Pvt. Ltd., Gurgaon as .Net & SAP ABAP Consultant.

May 2006 to January 2007: Dynamic Vertical Software Pvt. Ltd., Gurgaon as .Net Consultant.

June 2003 to September 2004: Wipro Spectramind(BPO) for DELL Technical Support, USA as Technical Lead.

Education

M.S., Computer Information Systems Kean University, NJ, USA (2017)

M.S., Information Technology Punjab Technical University, Punjab, India (2006)

M.S., Computer Applications Institute of Management Studies, Ghaziabad, India (2004)

B.S., (Honors) Chemistry University of Delhi, New Delhi, India (2001)

Skill Set

Requirements Gathering & Analysis, Project Management

User Acceptance Testing (UAT); Defect/Bug Tracking; Test Plans, Cases & Processes

Testing tools: Webload, AppsWatch

Programming Languages: ABAP/4 for R/3 Systems, SAP CRM ABAP, and SAP CRM WEB UI 6.1, C#.Net.

WEB UI Framework and SAP Objects: MVC Architecture, BOL and GenIL Tools, Component and Custom Controllers, BDC, Smart Forms, Classical/Interactive Reporting and ALV Lists & Grids, ABAP Dictionary objects, Modularization Techniques, Enhancements & Modification including Exits, BAPI and BADI, & SAP Workflow.

Databases: MS-SQL Server, SAP Database; Web Tools: WEB UI 6.0, HTML, Javascript.

Software development methodologies: Agile, Waterfall, RAD.

Project Details

Office of Computer & Information Services, Kean University, New Jersey June 2016 - Present

Computers and information technology are a vital part of Kean University that offers a broad range of disciplines to wide campus community.The Office of Computer & Information Services (OCIS) maintains and administers university computer systems.

Technology Specialist Manager

Responsibilities include providing support, troubleshooting and managing critical software issues and hardware systems on campus wide scale; setting up new systems, getting the server up for Ghosting/Re-imaging systems having registry virus attacks, replacing different malfunctioning hardware parts etc.

Debugging various types of computer problems at user location.

Assisting the users with configurations of new softwares and applications like Datatel, MS Office, Script Logic etc.

Achievements:

Effectively communicated with senior management directors and faculty members to understand the application related problems and got those resolved before time.

Efficiently resolved many client issues, often earning praise from clients for my efforts.

Tata Consultancy Services Ltd., New Delhi, India June 2010 - August 2015

Tata Consultancy Services Limited (TCS) is an Indian multinational information technology (IT) service, consulting and business solutions company Headquartered in Mumbai, Maharashtra, India.

Business Analyst and Project Lead

Client: Successfully managed & lead multiple projects for critical customer accounts for Royal Bank of Scotland(RBS).

RBS: This project had set up a new bank parallel to RBS using data management called W&G which was being spun off from RBS under the terms of its 2008 taxpayer bailout, in a bid to introduce more competition into the industry and reduce the dominance of the biggest banks.

Responsibilities as Project Lead included formulation of design specs and PMO QA, Change Request Tracking, BRD & FSD Signoffs, assisting stakeholders with system Inventory requests. Driving Recovery calls & resolving stakeholder’s queries related to scope & finance; Assisting in System, Integration and User Acceptance Testing. Defining and tracking scope, schedule and milestones of Project Plan, Change Requests (CRs), Impact Assessment of CRs as per project scope, and trace requirements using Business Requirement Documents (BRDs).

As Business Analyst,

Analysed clients' business requirements & processes through document analysis, interviews & workshops.

Created and updated Business Requirement documents and Functional Requirement documents.

Communicated client business requirement by contructing easy to understand data and process models. Assisted team with the business case development

Planned, monitored and mapped business requirements to technical document to help development team using flow charts and diagrams.

Translated and simplified stakeholder into many different tangible deliverables such as functional specs,user cases, user stories, worklows, datamodel diagrams.

Partnered with developers to automate manual processes, saving time and money while decreasing errors. Credited as a primary driving force behind a 5% increase in margins this fiscal year.

Key Accomplishments: Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

Increased revenue growth for the employer and managed change effectively in rapidly evolving global business environments.

On-time project completion & delivery and high satisfaction scores from customers.

Lead Consultant (SAP) & Lead tester

Client: Successfully managed and lead multiple projects for critical customer accounts for Bharat Sanchar Nigam Ltd..

BSNL: Bharat Sanchar Nigam Limited (BSNL) has a countrywide presence with over 55 million wireline and wireless telephone subscribers and offers a host of other services like Data Communication, National & International Long Distance,etc. The ultimate aim of BSNL is to implement the CDR based Billing and Customer Care solution throughout India with four zones and four data centers providing a flexible system to overcome the limitations of the existing meter based system.

Project involved development of the telecom OSS application in SAP CRM 6.0 (2007),SAP WEB UI 6.0, SAP EP 6.0, & SAP BI 3.0. SAP CRM system interacted with IRB Billing, Clarity and Payment Management System, SAP BI, SAP ECC and SAP EP through EAI Integration layer.

Responsibilities:

Operations Management: Lead the application development team for BSNL CDR project Conducting regular one-on-one discussions; mentoring as part of project management activities.Proactively managed all changes in the project (requirements, resources, issues, performance etc); Appraise the project resources for their performance as scheduled. Identify training needs for project resources. Set and cascade measurable parameters against the KPI’s of reporting employees so as to align them with corporate goals.Manage team recruitment and retention, induction, training; Client communication to share current project status.

Functional: Defining escalation/ respons / resolution times for reported problems on the basis of criticality; resolving support or operational issues; Acting as 'IT subject matter' expert for applications and integration solutions.

Technical: Enhancement using BADI's/Exits for specific key configurationlike ’29 d’ for ‘document account post’ in FICO & others; Troubleshooting & debugging; Development of SAP CRM ABAP, SAP MM, SAP FICO module reports for data migration, batch processes & data tranfer through Integration/EAI Layer; Process programming using Components, Views, Controllers; Technical issue resolution at UI end; Scheduling and monitoring reports during less database load hours; Performance tuning; Code Migration across servers; Lead the technical team, provided inputs for customized using SAP R3 ABAP & PL/SQL.

UAT and Client Validation/Testing: Designed & executed test plans; UAT & Gap analysis; Did Estimations, resource planning, Ensured the test completion on time; Setup demo environment for client validation; Test data and test cases preparaton for client validation; Client feedback resolution.

Designed and implemented automated testing tools and programs addressing areas including database impacts, software scenarios, regression testing, negative testing, error/bug retests and usability.

Achievements:

Appreciated by the management for team productivity, code efficiency; CR delivery before deadline specially when all the resources were either on leave or had been released. Entire development done single-handedly (that had to be shared within the team) by extending work hours.

Appreciated for solving problems that other staff either didn’t know how to solve or did not want to face (2011 -2012). Received many client appreciation mails on this.

Created a database of documented test defects and procedures that ensured compliance with standards. It accelerated average QA testing turn-around time by 20% enabling management to deliver project modules on time without increasing team members thereby ensuring compliance with quality and time.

Achieved code efficiency by sharing standard SAP Programming guidelines with the team members that helped to increase productivity, reduced programming time and increased the efficiency of the code.

Transitioned software development efforts to a test-driven development (TDD) process, which brought QA testing in on the front-end of the development cycle for gains in code quality, software functionality and programmer productivity.

System & Database Administrator

Client: Maintained integrity and security of the database that involved planning and development as well as troubleshooting any issues for Viom Networks.

Viom Networks: is a Tata Teleservices and SREI Infrastructure joint venture - India’s largest independent telecommunications infrastructure company. This project implemented SAP REFX, MM & FICO for the company and used SQL and SAP database at the backend.

Experience in managing server infrastructures and data-center operations across Windows platforms. Effectively planned, installed, configured and optimized IT applications to achieve high availability and performance.

Resolved issues related to Windows, application, virus isolation, and removal, storage and hardware configuration problems.

Established automated server generation routines, installed upgrades/patches, developed system monitoring and maintaining security protocols; Analyzed system logs and identified potential issues with computer systems.

Installed and configured new hardware and software; Performed adding, removing, or updating user account information, resetting passwords, etc.; Answered technical queries and dealt with often frustrated users.

Did system performance tuning by identifying the bottleneck in the system; Modified that part of the system &

later measured the improvement; Monitored night-batch job process, documented errors.

Managed all technical activities for a relational database (SAP) for performance analysis, record archival, tuning and user maintenance.

Conducted SQL Server production database analysis on a regular basis and provided customer assistance and support pertaining to database system queries and complaints.

Achievements:

Decreased restore time to less than 50% of prior configuration by implementing backup / restore process.

Participated in 24x7x365 on-call rotation.

Document and track issues via a ticketing system.

RCS Global Ltd.,Delhi May 2009- May 2010

The project involved first implementation of SAP-IS-MED in India. Modules included FICO, MM, HR, IS-H*MED and IS-HER Modules at Rama Hospital (a branch of RCS Global Limited) on platform SAP R/3 ECC 6.0.

Consultant(SAP)

Responsibilities included SAP-ABAP Development & changes in the standard programs (Price Comparison Report & Purchase Requisition Numbers), Material PO & PR layout in Smart Forms; Cost Center hierarchy reports(FICO), customized ALV Grid displays for reverse entries of G/L Code for a fiscal year and document number; BDCs to load hospital data, BAPI and RFC for Patient data & so on.

Achievements: Delivered the project modules on time as the team lead by starting a Daily status report activity which showed the work done by team members on daily basis and thus helped in estimation of the code delivery.

Soltius Infotech India, Gurgaon Jan 2007– March 2009

Soltius Infotech was a global IT solutions and services company which has a formidable IT footprint in 13 countries across the globe. Soltius Infotech's Solutions offerings included: Solutions, Customer Care & Billing Systems, ERP, Supply Chain Management, B2B Integration, and Mobile Solutions. In 2008, AgreeYa Solutions (AgreeYa), a global provider of business and technology services and solutions with headquarters in Folsom, CA, acquired the India operations of Soltius Infotech.

Consultant(SAP)

Client: Andritz is a globally leading multinational company and is a supplier of plants, equipment, & services for hydropower stations, the pulp and paper industry headquartered in Graz, Austria.

SAP project facilitated group integration, common global business, integration of new acquisitions, and organizational flexibility. Technically, it implemented SD, PP, PM, MM, FICO & BW modules.

ABAP development included ALV Reports,Grids, Company Logo, LSMW for Material Master for all the business units of the client across the Middle east & North Africa.

Responsibilities included resolving issues from purchase order and Purchase Requisition Smart Forms (MM Module); Creating classical, and Interactive Reports for Department Indents in MM Module; Creating LSMW for Material Master; Resolving issues in standard reports given by client, created BDCs for uploading data in a customized application.

Achievements: Delivered all the tasks on time following the standard coding practices with minimum runtime of all the program modules. Appreciated as best developer in the team.

Technical Consultant(.Net)

Product NetCIS- a .NET based product in Customer Care & Billing Systems was implemented for this client on platform C#.Net, Spring.Net (Open Source), NHibernate (for backend), ASP.NET (in C#), and SQL Server which was being developed for client - Electric Power Board, Jakarta, Indonesia.

This product is based on electricity domain that caters to the Indian scenario. This product incorporates all the functionalities required for successful operation of the electricity system. It has various modules like Customer Care, Meter Reading, Billing, Payment Collection etc.

Responsibilities included:

Functional specification document preparation involving the identification of fields and tables, screen prototypes and screen grabs.

Technical: Preparation of DTD: technical mapping of the various functionalities; Data Dictionary Preparation: Identifying and creating all the tables needed and defining the keys and relationships among those; ERD Preparation for the respective Data Dictionary; Product Development: GUI development: HTML page rendering, Web Designing using ASP.NET, C# in ASP.NET 2.0 front end coding; Windows application design & code using C#.Net, Working on SQL Database - (DBA) Writing queries at the backend, Table creation, Schema Handling etc; Written stored procedures, triggers using SQL.

Dynamic Vertical Software, Gurgaon May 2006 to Jan 2007

Dynamic Vertical Solutions (DVS) is the leading provider of end-to-end, integrated, multi-channel business applications and domain rich consulting services. DVS localized LS Retail, which is a world-leading provider of all-in-one business management software solutions for retail and hospitality companies of all sizes. It has been developing market leading software solutions that are currently used by retailers and restaurateurs across 130 countries, with support that exceeds 270 certified Microsoft and LS Retail partners in over 80 countries.

Technical Consultant(.Net)

This in-house project did localization of LSRetail in .Net for clients PWC and Trident. The Project Involved LS products as per Indian Business Environment (VAT, Sales Tax, Service Tax). LS Retail is a product from Iceland for Retail.

Responsibilities: Development and customization of this product according to the client requirement using C#.Net and SQL Server. Used N-tier architecture for presentation layer, the Business and Data Access Layers that were coded using C#; Developed Cascading Style Sheets (CSS) for User Interface uniformity throughout the application.

Wipro Spectramind, New Delhi June 2003 to September 2004(MCA last semester)

Wipro BPO is a global leader in providing next generation business process outsourcing services to global enterprises.

Their operations excellence is based on years of experience with large, global clients Industry expertise with focus on

industry verticals at Wipro, combining IT and Business Process solutions.

Technical Associate Lead, for DELL Technical Support, USA

Client: Dell, USA is a multinational computer technology company based in Round Rock, Texas, that develops, sells, repairs, and supports computers and related products and services. Wipro provied business process outsourcing through IT Technical Support for DELL Customers all over USA.

Responsibilities: as a Lead included mentoring the team for technical updates regarding common software & hardware issues. Assisting the team during escalations in fixing the technical issues raised by customers;Managing the training and induction for various teams; Handling all escalations; Managing the floor, adherence to schedule; Ownership and problem resolution; Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call; Conducting performance appraisal for the team; Contribute for the initial hiring and selecting process of the front line; Compiling reports on team's performance and customer feedback; Communication and being a focal point of dissemination of information from management to team and vice-versa.

Achievements:

Earned leadership status by setting inspirational goals & setting examples like motivational & time management skills.

Maximized team performance – Exceled at identifying, developing and using strengths of team members, as well as locating, detecting and resolving problems and weaknesses of each team individual.

Awards and Recognitions

‘Young Achiever Award’, 2014, IMS college in recognition of Project & Technical lead position at Tata Consultancy Services Ltd.

'TCS Gems On the Spot Award', 2012, Tata Consultancy Services Ltd in appreciation of outstanding contribution to ABAP development and Project Management.

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