Customer Service Manager

Joan Antonette D. Sibal

**** *** **. ****** ***** 2, Mabiga

Mabalacat, Pampanga

Email Address: ac17fe@r.postjobfree.com

Contact no.: +639**-****-***

Working Experience:

• • Prometheus Marketing Services (June 2014 – June 2016)

•

8 P Zamora St., Pacita Complex, San Pedro, Laguna, Philippines

Job Title: Managing Director/Operations Manager

Job Description:

1 Responsible in finding potential new clients.

2 Liase with clients to ensure that all necessary information is obtained in order to

fulfill and exceed their expectations.

3 Provide training and guidance to managers and agents

4 Implement marketing strategies in accordance with Strategic Business Plans.

5 Interview applicants to determine if person is a match for job opening.

• • Transformational Outsourcing Inc. (February 2013 - February 2015)

004 Casmor Phase 1, Mabiga, Mabalacat, Pampanga 2010

Job Title: Executive Assistant (Virtual Assistant)

Job Description:

1. Scheduling Appointments for the Head of Mortgage Division

1. Scheduling Appointments for the Director of Career Development and Career Counselors

1. Scheduling Appointments for the District Sales Managers

1. Ensure client’s satisfaction with company services

1. Updating executives about appointments with various clients.

• • United Parcel Service (UPS) (July 2009 - July 2010)

Diosdado Macapagal International Airport, Clark, Pampanga 2009

Job title: Universal Agent/ Shipping Agent

Job Description:

1 Tracking Packages and Intercepting Packages

2 Filing claims for lost and damage Package for reimbursement.

3 Reporting Damages for inspection and handling Disputes

4 Ordering supplies

5 Scheduling Pickups

6 Creating ECM cases

7 Customer service regarding company`s services

• • NCO Philippines Clark, Inc.

Philexcel Business Center 5, Manuel A. Roxas Highway, Clark, Pampanga 2009

Job Title: Customer Service Representative T-Mobile Account (prepaid)

Job Description:

1 Analyze information to diagnose the customer`s concern.

2 Refill customer`s account for prepaid users.

3 File claims and activate new accounts

Educational Attainment:

College: BS Business Administration Major in Management

Saint Mutien Marie College, Dau, Pampanga

November 2011 – March 2014 (Graduate)

Information Technology ACT Multimedia Arts

Holy Angel University, Angeles City

November 2005 – November 2009 (Graduate)

BS Accountancy

Far Eastern University, Quiapo, Manila

March 2004 – November 2005 (Undergraduate)

Personal Information:

Birth date: June 24, 1987

Nationality: Filipino

Civil Status: Single

Reference:

Mark Badiola

Owner – Prometheus Marketing Services

Prestige Tower, Ortigas

San Pedro, Laguna

Contact no.: +639*********

.

I hereby certify that the above information are true and correct

Joan Antonette D. Sibal

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