Information Technology Administrator Customer Service
Resume:
Christopher P. Hernandez Jr.
Marshall, IL 62441
ac15y2@r.postjobfree.com
CAREER OBJECTIVES
Continue to grow and contribute my Information Technology knowledge, proficient communication skills, and my professional experience to be a leader within the IT field.
EDUCATION
Bachelor of Science in Information Technology, Indiana State University
COURSES
Industrial Computer System Management, acquiring skills for managing people
oLed and coordinated IT projects, programs, and initiatives
Data Communications Networking, experience with servers, networks, and applications
Unix/Linux Administrating and Networking, understanding of Unix/Linux system
oExperience with creating administrative roles through scripting
oCreated network connections using scripting
Advanced Computer Components, technical information for hardware and software
oExperience with Microsoft and Linux operating systems, and networking
PROFESSIONAL EXPERIENCE
NAL IT Administrator Paris, Illinois September 2015-Present
oOversee and direct the yearly hardware budget and implantation
oDevelop plans for hardware distribution, track inventory on all hardware
oCommunicate with outside sources for competitive bids and pricing
oUse appropriate project management models for various projects
oManage and track budgets, create and approve orders for vendors
oOrganize and lead meetings with internal and external parties
oCommunication and presentation skills with coworkers and Vendors
oIT Help Desk Administrator, and system implementation lead
oInteract and communicate with teams and individuals at all levels
oTake authority on individual situations and make decisions based on needs
oAdministrate, maintain, and support corporate system access
Verizon Wireless Experience Specialist in Terre Haute, Indiana 2011-2015
oStarted as Customer Service Representative in October 2011
oFacilitated between the enterprise and the customer
oWorked with senior staff to identify where IT can help achieve goals
oResponsible for trouble shooting mobile devices and networks
oSet up and reprogrammed both home and business network
SKILLS AND EXPERIENCE
ITIL Foundations
Help Desk Administrating
SQL Essential
CompTIA A+
Networking with C++
TCP/IP Experience
Query Experience
Microsoft Office
Microsoft Outlook 365
Database Management
C++ and Visual Basics
HTML5 Web Design
App Development
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