Robert Baines

**** ******* **,

Temple Hills, MD 20748

301-***-****

ac156j@r.postjobfree.com

ac156j@r.postjobfree.com

COMPUTER SKILLS

Microsoft Office Suite, MSWord, Excel, PowerPoint, Access, Publisher, Outlook, Lotus, Word Perfect, KOBA database, Mcafee, Norton Virus Protection Utilities, Accumax, Add-On, Winasap2000, ATT Global TCP/IP, Windows NT/2000 Server, Win XP, DHCP, Novell, LAN, Websmartt Software, and Ethernet. Adjust computer operation system, assist co-workers with software problems, conduct computer diagnostics to determine nature of problems, Quick Base software, configure computers in industrial or manufacturing setting, install computer programs, install hardware, software, or peripheral equipment, program computers using existing software, test computer programs or systems, use computers to enter, access or retrieve data, use desktop publishing software, use relational database software.

EXPERIENCE

Department Of Commerce September 2016 to Present

IT Help Desk Specialist

DCPS Chartwell / Thompson October 2008 to February 2015

IT Specialist/Manager

Physically setup computer, attach PC and terminals to cafeteria LAN. Install and configure Internet Information Server, Install Winsnap Client software, Configure SQL Server backups, Add/remove Websmartt Client software, Add/remove Winsnap Client software Establish that the PC can communicate over the LAN/WAN, Troubleshoot, establish replication pairing with cafeterias.

Create a Local Administrator Account for Pont of Sale Winsnap database Server. Update Host File for Winsnap. Assign Administrator passwords and Join Domains.

School-Link Technologie/Smartsource March 2008 to Present

PC Installer/Help Desk/Trainer

Installed, configured, and troubleshoot software, hardware, and peripherals. Provided training and support for cafeteria managers during go-live days. Provided Project Manager a daily assessment of system use by the cafeteria manager and operators. Provided recommendations for improvement if necessary.

Technician Bureau December 2007 to March 2008

PC Installer

Install Dell PC Equipment at customer’s site, to include database export, and new hardware installation. Upgrade HD of IBM M52 at customer site, to include database export and import and apply data to PC Computer.

Med Force Inc March 2007 to March 2008

Phlebotomist

Draws blood from patients or donors in hospital, blood bank, or similar facility and prepares specimens for screening, analysis or other medical purposes. Performs screening tests and reports results.

Health Care Institute January 2000 to March 2005

IT Coordinator/Help Desk/In-service & CQI Coordinator

Troubleshoot systems, maintained data integrity and risk assessment. Provided Windows 95, 98, NT, 2000 and XP services. Maintained, upgraded, analyzed, troubleshoot and repaired computer systems, hardware and peripherals. Planned, developed and implemented orientation programs and skills updates for nursing and medical staff. Provided educational programs for non-nursing personnel, resource to nursing managers and department heads for professional growth.

Applied Career Training September 1995 to January 2000

Certified Allied Health Instructor, Coordinator

Planned training for medical assistant, dental assistant, pharmacy tech, medical office, phlebotomy and injection proficiency. Maintained grading ledger and manage supply inventory. Participated in the Lab Task Force assigned to design a new station layout and identify machinery needed.

Children’s Medical Care Center May 1995 to September 1995

PN Pediatrics

Recorded symptoms, relayed concise prognosis notes. Explained allergy and asthma signals. Ordered and maintained supplies and stocked medical closets. Performed phlebotomy, injections, assessments, and examinations.

KOBA Human Services December 1994 to April 1995

GPN

Collected information; assessed service effectiveness for future services. Provided medical, nutritional health and hygiene counseling, HIV testing and drug screening. Scheduled for follow up services, maintain databases, patient records and supplies. Prepared progress and expenditure reports.

Examination Management Services, Inc. June 1993 to December 1994

GPN/OHTD Supervisor

Entered CPT and ICD9 coding, posted general coverage payments and HMO. Processed insurance billing. Delegated assignments, maintained insurance examinations and drug screen schedules. Scheduled examinations, entered and downloaded data. Performed health testing and examinations.

EDUCATION

Strayer University Computer Networking Graduated 2007

San Francisco State University Public Health, Microbiology Certificate 1985

Academy of Health Sciences, Clinic Specialist, Practical Nurse Graduated 1980

US Army Medical Corps

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