Manager Information Technology

Joseph Cassidy

*** *****’s Landing Rd • Southold, NY 11971• 631-***-****• ac0z4r@r.postjobfree.com

Qualification Highlights

•Dynamic contributor in telecommunications services and information technology industry with 20 years of experience in delivering cost effective communications.

•Executes high-performance service level requirements to help optimize business strategy.

•Socializes tactical guidance, related communications and long term planning to executive management and vendor partners.

•Proven ability to lead, define, organize and execute day-to-day operations within budgetary and time constraints.

•Manages and inspires large global project teams to ensure quality execution and business services.

Professional Experience

Citigroup Melville, NY January 2011-September 2016

Citi is an American multinational investment banking and financial services corporation headquartered in Manhattan, New York City with Revenue 76.4 billion USD Total Assets 1.8 Trillion USD.

Voice Engineer Global Voice Integration

Directly responsible for managing end-to-end planning, logistics for Global Voice Integration including site location, contract negotiation, budgeting and cost analysis, vendor management at the same time demanding excellence with all strategic partnerships.

Key Contributions:

•Responsible for Avaya Administration Hub Migration with a major focus on cost avoidance.

•Avaya and Cisco voice analyst specialized in end user phone and voice mail training with cost avoidance.

•Responsible for programming support for hundreds of high profile installations and decommissions in the United States and Puerto Rico.

•Managed Avaya Direct on rack and stacks, firmware updates for Avaya S8300 and dl360's LSP’s and integration to Citigroups Administration Hubs.

•Coordinated efforts with the migration and on site team which includes spreadsheet uploads, T1 installations planning and remote programming.

•Site survey new implementations with cost effective goals.

•Managed the installation of hundreds of VPN users for alternative work strategy.

Citigroup Long Island City, N.Y. September 2007- January 2011

One &Two Court Square, Global Voice Integration On-Site System Manager

Key Contributions:

•Managed the largest voice migration in Long Island City at One and Two Court Square to an Avaya voice solution.

•Responsible for installations and implementations of Avaya S8300 and dl360's LSP’s and voice gateway’s.

•Coordinated with the network team the integration to the Administration Hub.

•Programmed and managed the project team on the installation of over 5,000 Avaya IP telephones and 250 VPN phone users.

•Proficient using ASA programming tool.

•Installation and training of 250 IP soft phone users and 50 VPN Users.

•Responsibilities include providing support for the International Hubs, Midwest, Southwest and Georgetown Data Centers.

JUMA Technology Farmingdale, N.Y. May 2005- September 2007

System Engineer

Key Contributions:

Directly responsible for managing the help desk and scheduling day to day operations including new installations.

•Managed new installations of IPT Telephony phone systems and voicemail systems.

•Managed onsite provisioning during installation phases of S8300/S8500/S8710/S8720, IP Office, Voicemail Pro, Intuity Audix and Modular Messaging.

•Troubleshoot circuit issues and identified root causes.

•Help Desk programming support for troubles and MAC orders.

CASS Business Telephone Systems Port Washington, NY October 1994- May 2005

Voice Engineering Manager

•Responsible for providing Systemax Computer Retailer's daily operational support for Avaya pbx’s and Intuity voice mail’s.

•Managed the daily operation (MACD and Repairs) of any Avaya G3si PBX/ACD system.

•Responsible for providing Systemax Computer Retailer's daily operational support remotely and on-site.

•Responsible for the scheduling of all technicians daily (MACD and Repair).

•Managed and assisted in troubleshooting repairs.

•Reviewed performances of technicians and supervised all facets of installations and repairs.

•Responsible for on-site and remote gathering of customer's telecommunications information/ requirements for new system installs and system upgrades.

•Responsible for design programming and configurations on new system installations.

Certifications

•Avaya Certified Associate

•Octel Certified Associate

•Fujitsu Installation Certification, Fujitsu Maintenance Certification

•ITT Installation Certification, ITT Maintenance Certification

Technical Proficiencies

•Proficient in Microsoft Word, Excel, PowerPoint and Visio.

Professional Associations and Affiliations

•Wounded warrior, Long Island, N.Y.

•American Heart Association, Long Island N.Y.

•American Diabetes Association, Long Island N.Y.

•Police Benevolent Association

•Eastern Long Island Basketball Officials Board 40

•Knights of Columbus Marian Council #3852

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