Information Technology Support

JAMES S. RODRIGUEZ

***** ** ****, ***** ****, Tx 78852

Cell: 830-***-****

ac0sn5@r.postjobfree.com

CAREER OVERVIEW

Quality-focused IT professional with 8 years of experience as systems technician and software/hardware support specialist. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology environments, effective communicator; able to explain complex processes in easy-to-understand terms for end users. Skilled in proactive identification and resolution of critical systems/network issues.

QUALIFICATIONS

Bilingual in English and Spanish Capacity and scalability planning

Technical help desk experience Document management

Programming and design skills Optimizing and performance tuning

Strong analytical skills Excellent problem solving skills

Database servers Wireless PMP450 networks

Local remoter systems support Strong collaborative skills

Patch management Network asset management

Proficiency in TCP/IP protocols Network penetration testing

Information security Project management

WORK EXPERIENCE

ANADARKO PETROLEUM CORPORATION

Carrizo Springs, TX

IT Field Coordinator 05/2011 to Current

Have a great understanding on the developing processes for field wireless systems.

Coordinate with Corporate management groups on all wireless/networking projects throughout the development of the Eagle Ford Shale for Anadarko.

Providing my assistance with moves/adds/programing modifications.

Familiar with Motorola and Cisco products.

Perform site surveys and offer recommendations to various support teams in Houston.

Trained and guided local contractors on all our wireless equipment we had on each of our communication towers for maintenance requirements preformed during the year.

Trained clients and customers on various applications while also mentoring and introducing my fellow co workers to Local and Houston personnel and educate them on the specifics of each group operations thus improving the level of support.

Maintained a local inventory list of all our field wireless and in house network equipment.

Troubleshoot all types of communication issues and effectively resolve issues in a timely manner to prevent downtime.

Prioritized time with high priority issues that arise while dealing with daily projects and day to day issues and improvement within each department.

Insured that all data closets and wireless communication shelters meets Anadarko’s standards and audit requirements. Identify and report any issue that does not meet requirements.

Supervised all communication/electrical work performed by local contractors.

Programed various types of equipment while in pressure situations.

Maintained effective communications with all personnel, vendors and contractors to ensure assigned tasks are met within the deadlines of a project.

Kickapoo Lucky Eagle casino

Eagle Pass, TX

MIS Technician I 04/2010 to 05/2011

Support all employees desktop or printers by troubleshooting the issues, repairing,

upgrading, file backups, and installing the necessary software/ hardware.

Install, maintain and troubleshoot specified software, such as operating systems, desktop tools, and enterprise applications onto desktop computers and verify that all application configurations are to specifications.

Monitor, document, and resolve all network configuration errors using International Game Technology applications.

All job duties are performed accordance with applicable laws and gaming regulations, the mission statement, and objectives of the Kickapoo Lucky Eagle Casino as well as established policies, procedures, and controls.

Saved the company money by evaluating documented resolutions and analyze trends for ways to prevent future problems.

Assisted end users requests from via telephone and e mail, build reports from end users issues with solutions to prevent any further issues.

Able to apply diagnostic utilities to aid in troubleshooting.

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to further assist me if needed.

Calibrate and repair ID scanners, and DataCard printers.

Perform post resolution follow ups to help insure the company's success.

Perform other duties as assigned by the Director of IT or other Directors.

Support all applications run under every department in the Casino.

Worked on Active Directory creating users with multiple security priorities, and reset password.

Shared documents, and printers within the Local Area Network.

Used all networking tools to determine all problems within a network are fixed.

Experience in troubleshooting hardware problems with numerous types of technologies.

EDUCATION AND TRAINING

ITT Technical Institue, San Antonio Tx

Associate Of Science Information Technology Computer Networkig Sytesms 2010

Associates Of Science In Drafting And Design 2008

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