Customer Service Professional Experience

Dorrie A. Nero

**** ****** ****, ***. *-*

District Heights, MD 20747

Cell: 301-***-**** / E-mail: ac0lov@r.postjobfree.com

PROFESSIONAL EXPERIENCE

**/** – 12/15 Latham & Watkins LLP Washington, DC

Legal Secretary. Provide assistance to a Senior Partner, Junior Partner, Of Counsel and two Senior Associates in the practice areas of Project Finance/Energy, Corporate and Tax.

Perform a wide variety of typing assignments, including composing editing, revising, printing letters, tables, charts, reports and other materials

Request conflict checks for new and existing clients

Prepare NBI forms to open new client matter numbers

Draft, revise and prepare client audit letters

Prepare attorney timesheets daily

Proofread documents before returning to attorney

Answered and screened all telephone calls and visitors

Maintained and updated client contacts lists

Schedule and arrange internal and client meetings

Reserve conference rooms and visitor offices

Order meals, refreshments and technical equipment as needed for meetings

Provide secretarial assistance to visiting clients

Managed attorneys’ calendars and assisted them in adhering to their schedules

Make and coordinate travel arrangements to include flights, hotel and car

Keep attorneys apprised of mail and telephone messages received when traveling

Prepare travel vouchers in a timely manner upon completion of travel

Prepare, track and submit reimbursement forms for expenses incurred

Establish client and working files through the Records Department

Indexed and sent inactive files to Record Department

Prepared and maintained administrative, chronological, timesheets, and expense files.

Drafted, edited and submitted a large volume of client invoices both domestic and foreign. Assisted attorneys in collecting outstanding payments monthly and year end.

Established and maintained professional relationships with clients.

10/95 – 3/98 U.S. Department of Justice Washington, DC

Secretary. Provided support to attorneys in Environment and Natural Resources Division, General Litigation Section.

Answer and screen all telephone calls

Draft, prepared and finalized correspondence

Edit legal briefs, affidavits and pleadings

Assisted with trial preparation

Assist with filings when needed

Maintain records and files

Handled all administrative tasks

Make and coordinate travel arrangements to include flights, hotel and car

Keep attorneys apprised of mail and telephone messages received when traveling

Prepare, track and submit reimbursement forms for expenses incurred

Establish files through the Case Management System

Prepared and maintained Pleading clips chronologically

EDUCATION & TRAINING

U.S. Army September 1978, Basic Training, Ft. McClellan, AL

Personnel Records Specialist Training, January 1979, Ft. Jackson, SC

Suitland Senior High School, Diploma June 1978

Job Related Training

Time Management • Career Planning and Management • How to Deal with Difficult People • Behavior: Putting Your Best Foot Forward • Strengthening Your People Skills in the Workplace • Customer Service Essentials • Balancing Your Professional Life • Integrity Training • Discovering Balance • Communication Etiquette

SOFTWARE APPLICATION SKILLS

Microsoft Office 2010 (Word, Excel, Outlook and PowerPoint)• Workshare Compare Professional • Interwoven Desksite • InfoPath Forms • Interaction • Concur • ChromeRiver • Lexis/Nexis • Westlaw • Carpe Diem • InTapp (DTE) • Elite 3E • Kronos Timekeeper • Dictaphone

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