Customer Service Management

Catherine Clark

** ***** **.********** ******* (P) 631-***-**** (C) 631.671.9097Email ac0jxz@r.postjobfree.com

Professional Summary

An experienced member of management and leadership teams who has and will continue to drive a strong work ethic and team development to achieve set goals.

Skills

Customer Service Associate Development Strategic Planning Inventory Management

Operational Profit & Loss

Work History

Receiving Vendor Clerk- Lowes 11/ 2013- 10/ 2015

Customer Service: Developed customer relations by maintaining communications between customers and vendor. Ensuring customer/vendor shipments were handled with urgency and accuracy.

Operational Profit & Loss: Ensured Standard Operational Procedures were followed to obtain credit to balance inventory monies and drive profits.

Strategic Planning: Scheduling shipments/appointments to meet weekly goals in accordance to team goals.

Inventory Management: Reviewed inventory levels and investigated discrepancies via sales, damages, and credit reports in timely manner

Associate Development: Created an awareness to develop associates knowledge pertaining to Operational Profit & Loss and Inventory Management. Trained associates on working various reports regarding inventory balances.

Specialty, Operational, and Merchandising Assistant Store Manager & Department Supervisor The Home Depot 11/ 1993 to 6/ 2012

Customer Service: Increased customer satisfaction by creating a positive customer shopping experience through measures of forecasting & confirming proper floor coverage, meeting in stock demands and ensuring positive associate engagement with customers through training, having an active presence and through positive/opportunity feedback and accountability.

Inventory Management: Monitored and managed up to ten million dollars of inventory with the challenge of seasonal products. Meeting/exceeding plans of inventory turns with positive profit margin.

Operation Profit & Loss- Developed and implemented procedures to create a stronger profit and reducing shrink/loss.

Associate Development: Training and coaching associates on customer service, specialty& operational procedures, Inventory management and merchandising execution which enabled a positive team environment to create positive growth in sales, profits, teamwork, and customer service. As well training associates, I have had the opportunity to assist associates advance their careers throughout the company

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