Manager Project

MARCUS K. SENIOR, SR.

**** **** *** #*** *** Carrollton, Maryland 20784 • 301-***-**** • ac0gg7@r.postjobfree.com

SUMMARY:

I’m an honorably discharged marine-corps veteran and SMB multi-disciplined IT Consultant with more than 25 years experience, to include being a Sr. IT Project Manager that's a Certified Scrum Master, and is also a certified Six Sigma professional who has delivered creative and engaging solutions to local state, federal, and private organizations, and previously I served as an Enterprise level IT manager for a fortune 100 healthcare national firm.

Years of demonstrated accomplishments in the management of tier I, II, and III Service desk specialists in support of large scale Enterprises over multiple sites while formulating and managing a $16 million annual capital and operating budget for procurement of Enterprise hardware software, and licenses in support of 4500 end users Experienced in leveraging disciplined and focused approaches to finding targeted solutions to problems in a diverse environment. Possess strong familiarity with SEAT-contract management, IT Procurement, project manager in accordance with PBOK methodologies utilizing ITIL best practices and concepts. Leverages effective interpersonal skills in a diverse environment to boost team performance and propel individuals forward to excel on a team to achieve optimal results.

SME in these areas:

IT Administration • Infrastructure Configuration • Server/Systems Administration • Troubleshooting • Help Desk engineering • Budget Management • Team Building & Mentoring • Customer Service • Policies & Procedures authoring • Service Level Agreement (SLA) refining/composing • Project Management • Procurement, and Project/Program Management.

CERTIFICATES/CERTIFICATIONS:

Server 2003, MCP (ASM Technologies & Educational Center)

High Impact Leadership (HILS) for Senior Management • Project Management (Learning Tree)

Server 2003 Administration & Infrastructure Configuration (ASM), Rockville, Md.

Cisco Router Configuration & Troubleshooting (PSC), Reston, Va.

Macintosh PC Configuration & Troubleshooting, OSX (Learning Tree)

Certified Novell Engineer, CNE Curriculum (CGI, HTR, and Wave Institutes), Reston

Certificate, MCSE curriculum (CTS) Compaq Server Tech Certified

(Six Sigma certified)

(AGILE/SCRUM Master certified, (CSM)

Citrix (Vertisoft), Beltsville, Md.

CISCO Administration

Fiber Optic Installation & Troubleshooting/ certified fiber optic technician FCOT (Siemens’ Fiber Group)

C-3 Security Certified

IBM Server Tech Certified

MAC/Desktop PC Repair, (The Learning Tree)

TECHNICAL COMPETENCIES:

Operating Systems/Software Applications: MS-Windows thru 8.1, Novell NetWare with GroupWise, Exchange server and ZenWorks, Windows NT-4, Server 2003 with ADS LDAP application functionally, MAC/OS, VMware, Banyan, Citrix, Visio, MS Project, Ghost, MS-Office Suite, DOS, and UNIX/AIX terminal emulators, and Linux tools

Networking: TCP/IP class A, B, C setup with subnet masking familiar, 802.x/wireless standards, Terminal emulators, DNS configuration, VPNs, DHCP, Firewalls, NDS troubleshooting knowledge.

Hardware: IBM I5, AS/400 RISC 6000, Cisco router, switches hubs, & concentrators 10Base-T punch down from riser to RJ-45/11 jack, RAID disks controllers, WYSE and Link terminals, Optical and tape drives, IBM, and Dell servers.

Familiar with Check Point Security system: SMTP IMAP, POP3 & 39 other email portals

Completed formal training for Amazon web services, (AWS) cloud Admin Essentials

Expert knowledge of TCP/IP, LAN Switching, DNS, Routing, and Routing Protocols

Intermediate knowledge of Firewalls, Access Lists, NAT, VPNs, and Network Security

Expert knowledge of Spanning Tree, VTP, Etherchannel, VLANs, and Trunking/Tagging

Experience with Dynamic Routing, BGP, OSPF and Route Redistribution

Experience with IPSec Site-to-Site VPNs, MPLS, Fiber Optic, and Gigabit and Metro Ethernet

Strong knowledge of Network Systems including Routers, Switches, Firewalls, and Servers

Experience with VMware ESX Server experience with F5 Big IP, ASM, and FirePass

MARCUS K. SENIOR, SR. • ac0gg7@r.postjobfree.com PAGE 2

PROFESSIONAL EXPERIENCE

MKS CONSULTING, INC, of Burtonsville, Md, CEO/Sr.Project Manager consultant Jun 1998 thru – Current

Conduct feasibility studies on support requirements and install Help desk application, and provide project Management leadership for small to mid-size companies.

Work closely with stakeholder’s requirements, and identify, recommend, and as the Project Manager implement cost-effective technology solutions, along with assisting in the development and maintenance of policies, procedures and best practices that support the overall vision and mission of the organization.

Consultant for agencies and companies in the Washington DC metro area including the White House, G.S.A., Veteran Affairs, Comfort suite Hotels, and other government and private sector contracts in the Mid-Atlantic States acquired through the RFP process or by direct referral.

Deliver network integration services to small and mid-sized businesses as a certified Microsoft solutions provider and Novell business Partner. Responsibilities involved a full analysis of what hardware or soft needed to be purchased as well as vendor license negotiations.

Designing and installing Dell or Compaq server architecture that is redundant and highly available. Deploying systems with enterprise Active Directory as the user registry, including Tivoli Directory Integrator’s Active Directory Change Log Connector used to provision users from the enterprise Active Directory to securely authenticate.

Introduced to the principles of how the Integration with IIS and Classic ASP/ASP.NET web applications using Tivoli Access Manager Plug-in for Web Servers to enhance security through authentication.

Manage and execute government and private sector contracts.

Enable turnkey solutions to reduce end users learning-curve by instituting a SDLC plan.

Authored and reviewed RFPs and SOWs, introduced policies and procedures (including writing technical manuals)

Took pre-emptive steps so that service availability and/or reliability did not fall below acceptable levels.

Using ITIL methodologies spared-headed change management initiatives prior to systems roll-outs across a heterogeneous WAN.

Acted as subject matter expert for a $257 million complete enterprise migration project that transformed a major corporation from dumb terminal mainframe twisted-pair communication technology to the microcosm of the 21th century of pc/MAC desktop technology with Intel file servers, mini computers, and of gigabit fiber optic communication speeds to the desktop.

designed and installed the company’s intranet to gain access to legacy applications and COTS applications

Led team-based initiatives as Senior Project Manager with junior Managers, Network Engineers, and Administrators to align business goals with technical concepts for vendors.

Knowledge of metadata tagging, search tools, how SQL is used with applications as query engines, end-user interface design and Web 2.0

Understand requirements of change management (versioning, baselines, change controls)

Experience in formulating information architectures, including user flows, wireframes, detailed design specifications, and traceability mappings

KAISER PERMANENTE FOUNDATION HEALTH PLAN, Rockville, MD Manager 1992 – 1998

(The nation’s largest not for profit health plan organization)

Served progressively as Manager of LAN/WAN and Desktop Research & Development, Supervisor of Help desk for tier I &tier II PC Support, Sr. Network Engineer, and Field Technician I & II.

Manager, LAN/WAN and Desktop Research/ Development and support

Provided leadership and direction to an engineering and organizational unit admin/web design direct report staff of 16 and indirect staff of 8 in support for 4500 end users of a tri-state LAN/WAN for (36 sites) ... Acting as last point of user escalation for all concerns. Authored and reviewed RFPs and SOWs, introduced policies and procedures (including SLA requirements) and wrote technical manuals. Determine license type to price from vendor with best price.

Developed and monitored service level agreements (SLAs) for network and phone systems.

Led and administered to all vendor contracts.

Contributed to the recruitment and staffing efforts by providing position requirements, interviewed, and hired new support staff while collaborating with human resources prior to upgrades.

MARCUS K. SENIOR, SR. • ac0gg7@r.postjobfree.com PAGE 3

Designed and oversaw the implementation of standard, highly reliable and available local area networks at the facilities and the wide area network connecting those facilities.

Monitored, tracked, controlled, and reported proper behavior on the network to maintain high availability and performance.

In this role, it was important to keep abreast of new trends in technology to make wise purchasing decisions

Maintained a running ledger of all procurement that consisted 90% of firm’s technology buying.

Planned, managed, and implemented projects for network re-engineering and technological solutions expansion.

Reviewed and approved all network project plans prior to implementation.

Managed the testing, maintenance and upgrades of all networking and telephone equipment.

Interfaced with service providers to improve services. Managed the corporate security system.

Teamed with the Director, to give advice on capacity planning, recommend, enforce, and review technological standards and solutions to implement new networking strategies required.

Was accountable for budgeting, and contract management related to the network with hardware and license agreements.

Was responsible for centralized and decentralized data center operations.

Was responsible for ensuring network will support company wide applications, e.g., electronic mail, calendaring, file sharing, etc.

Kept current on new products or services and was responsible for the overall successful implementation of new products or services or improvement of existing products or services.

Engaged market research firms to perform studies.

Supervisor, Helpdesk, and PC Support

Evaluated and recommended Help Desk tools to support clients after evaluating tools such as HEAT, REMEDY, VANTIVE, and clarify.

Directed Help Desk and PC group and oversaw the effective processing of incoming calls to the Help Desk via telephone/mobile/line and e-mail to ensure courteous, timely and effective resolution of end user issues.

Designed and created the Kaiser first intranet which became www.KP.org Internet for the Mid-Atlantic States.

Knowledge of metadata tagging, search tools, SQL engine functionality, end-user interface design.

Understand requirements change management (versioning, baselines, change controls).

Experience in formulating information architectures, including user flows, wireframes, and detailed design specifications.

Provided and analyzed performance metrics based on data gathered by Help Desk application and user surveys of Help Desk activities and documented resolutions, to identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.

Conducted research on emerging products, services, protocols, and standards in support of Help Desk technology procurement and development efforts.

Supported Manager in interacting with vendors and internal customers for the procurement of new systems technologies; resolving adaptation issues and ensuring the appropriate support plans are developed to minimize business impact during deployment.

Supported PCI compliance through the patching of software and PCs.

Enforced request handling and escalation policies and procedures.

Tracked and analyzed trends in Help Desk requests and generated statistical reports.

Sr. Network Engineer

Balanced multiple projects and priorities effectively and efficiently

Planned IP utilization and networks, DHCP, DNS, redundancy, failover, and high availability

Identified, troubleshot, and resolved network, application, and performance issues.

Worked in a change management model with a great attention to detail and best practices

Worked in a dynamic, high-pressure, team-oriented environment

MARCUS K. SENIOR, SR. • ac0gg7@r.postjobfree.com PAGE 4

Have strong written and verbal communication skills and communicate well with people of all levels, including senior management

Knowledge of Train and mentor others and document architecture, designs and changes Windows Server 2003, and Active Directory

Expert knowledge of TCP/IP, LAN Switching, DNS, Routing, and Routing Protocols

Expert knowledge of Firewalls, Access Lists, NAT, VPNs, and Network Security

Expert knowledge of Spanning Tree, VTP, Etherchannel, VLANs, and Trunking/Tagging

Experience with Dynamic Routing, BGP, OSPF and Route Redistribution

Experience with IPSec Site-to-Site VPNs, MPLS, Fiber Optic, and Gigabit and Metro Ethernet

Expert knowledge of Network Systems including Routers, Switches, Firewalls, and Servers

Experience with Cisco Switches and Routers

Experience with Check Point Firewalls

Experience with AWS technology configuration

Experience with VMware ESX Server

Experience with F5 Big IP, ASM, and FirePass

Knowledge of Active Directory, Exchange, and LDAP application deployment.

Knowledge of WAN optimization technologies

Experience with Internet Proxy Servers and Filtering

Experience with Symantec Backup Exec

Field Technician I & II

Built and moved desktops, deployed software patches and desktop migrations.

Analyzed, troubleshot, and repaired computer systems, hardware, and computer peripherals.

Documented, maintained, upgraded, and replaced hardware and software systems.

Supported and maintained user account information including rights, security, and systems groups.

Trained other employees, identified, analyzed, and repaired product failures, orders and replaced parts as needed.

Determined and recommended which products or services best fit the customers' needs.

Installed, deployed and migrated Desktops.

Knowledge of and executed commonly-used tech support concepts, practices, and procedures.

Selected Achievements

Named honorary SWAT team member by Novell for demonstrated knowledge on their products, including expertise with GroupWise and ZenWorks.

Designed and constructed a test lab VPN for configuration/change management.

Catapulted a small CRM business, securing over $1.6 million in contracts within a year of startup as CEO by direct marketing and the RFP process.

Spearheaded the deployment of 110 servers in a health care environment; this initiative was featured as a success story in the networking industry publication, Insight Magazine.

UNITED STATES MARINE 1979 - 1992

HAWK Missile Systems Maintenance Chief

Terminal Area Security Officer, (TASO)

Information Coordination Maintenance Engineer

Central Processing Unit Section Leader

Small Computer Systems Repairman.

MARCUS K. SENIOR, SR. • ac0gg7@r.postjobfree.com

PAGE 5

EDUCATION/SPECIALIZEDTRAINING

US marine-corps Staff-non commissioned officer leadership academy

Bachelor of Science in Electronics Management

Southern Illinois University of Carbondale

Authorized training partner, A.T.P, VMEDu, Inc

Patriot Boot Camp “Tech-stars” graduate

Compaq server/desktop repair

IBM sever/desktop repair

NetFrame server administration and repair

Associates of Science in Missile Munitions Technology

Calhoun Community College

www.careeracademy.com

www.trainingcenter.com

www.mindleaders.com

Certifications

Agile Certified Scrum Master, and CSM, & Developer

ITIL, PMP-candidate & member of PMI, #-4269814

Member, VMware User Group, (VMUG)

Contact this candidate