Security Microsoft Office
Resume:
Rhodaisha Phoenix
Oxon Hill, MD *****
ac0dfq@r.postjobfree.com
More than twenty-eight years' experience in the clerical, logistics and security field.
Demonstrated knowledge and technical skills required for working in a high-demand and fast-
paced environment having the ability to accomplish multiple tasks within a timely manner,
communicate effectively and understand policy/regulations. Capable of making major decisions
in extreme situations, resolving complex problems and identifying and recommending alternative
solutions to management.
Work Experience:
Personnel Security Specialist
ARMADA Ltd.
Ohio
August 2015 to Present
Responsibilities
• Assist in conducting preliminary and final reviews of statements of personal history and related data prior
to initiation of background investigation procedures.
• Review completed background investigations of individuals who would occupy positions where a determination of suitability for employment or access to classified information is required.
• Assist in the adjudication of personal background investigations for suitability for employment with the government and/or granting of a security clearance. This includes the drafting of summary sheets on the results of investigations for all assigned cases. In cases of derogatory information, the Contractor shall draft a detailed evaluation of the adverse information to include serious issue cases. When the information is insufficient to make a recommendation regarding the disposition of a case, the employee shall draft a list of recommended questions or lines of inquiry necessary so a recommendation can be made.
• Conduct routine and/or confrontational subject interviews on behalf of the Client to verify information listed on statements of personal history or resolve items of derogatory information developed during the course of background investigations.
• Ensure that sensitive investigative data is handled and controlled in a secure fashion to protect the interest of the Client and safeguard the rights of the individual.
• Provide administrative support to other Personnel Security Specialists in completing actions in support of the Personnel Security mission.
• Provide personnel security guidance and assistance to managerial and administrative personnel throughout the United States.
• Provide customer service support with regards to personnel security to the Client. Support includes but is not limited to the following: Processing security clearance requests, Contractor Waivers, Initiating e-QIPs and resolving e-QIP issues and/or questions, reviewing e-QIP packages and processing investigations to the Office of Personnel Management (OPM).
Process requests for access to National Security information to Headquarters
• Analyze information and provide recommendations on waiver and adjudication determinations
Possess thorough knowledge of e-QIP, PIPS, CVS, NCIC, fingerprint card and live scan processing and, security databases.
• Create new contractor cases in JSTARS in a timely and efficient manner.
• Manage the employee roster to include removing personnel that are no longer working for the Client or the districts, adding new contractor personnel, adding clearance information, etc.
Participate in cross-training and assist with the training of new personnel, as directed.
• Submit time and expense reports per Company protocols, comply with Company and contract policies and procedures, support other duties as assigned by PM or Company Leadership.
Manage the dissemination of all Contractor Security Waiver packages
• Obtain and distribute background investigations and security packages to all personnel
• Create Special Assistant United States Attorney (SAUSA) files- update and maintain
databases (i.e. JSTARS)
• Process security clearance request, Contractor Waivers, Initiating e-QIPs and resolving e-
QIP issues and / or questions, reviewing e-QIP packages and processing investigations to the Office of Personnel Management (OPM)
• Prepare folder for circulation to Security Specialists when documents are received
• Organize, scan and circulate Internal Revenue Service-Tax Check Waivers for SAUSA
files
Reviews Personnel Security Questionnaires (SF-86 and SF-85P), verify information
submitted on applications contact subjects via approved methods to complete information on background investigation forms, input data from MAC applications, retrieve data from credit bureaus, request Local Agency Checks, reviews report to determine criminal
record, traffic violation
Paralegal/Security Assistant III
GAPSI Solution Corporation
November 2010 to January 2015
Federal Bureau of Investigation
• Process clearance actions (including certifications), reinstatements and terminations using JPAS. Review Personnel Security Questionnaires (SF-86 and SF-85P), verify information submitted on applications contact subjects via approved methods to complete information on backgrounds investigation forms. Prepare, submit and track visit authorization request for all employees, consultants and sub-contractors when required and Visitor Authorization Requests (VARs) submitted by contract companies. Ensures timely Building Pass Identification Card processing.
• Provided documentation review support to FBI personnel to include removal classified documents from file/folders, prepared draft and edits non-legal memoranda, research reports and correspondence relating cases.
• Track clearance progress and provide management reports for require clearance actions. Review all security paperwork for accuracy and completion and submits via the e-QIP system.
• Review out-of-service personnel files for sensitive classified information and assist in the removal of such material.
• Notes and corrects case file deficiencies (Missing documents, inconsistent material, leads not investigated) before sending files for storage.
• Reviews and analyzes available files to ensure accuracy, making sure nothing classified is sent out to the storage site.
• Reviewed and corrected deficiencies (e.g., missing/inconsistent documents, leads that were not investigated.
• Inventories classified materials for future retrieval.
Senior Analyst and Admin Lead
Arrow Point Corporation
May 2010 to November 2010
Combat Related Special Compensation (CRSC), Army HRC
• Briefed Army, Veterans Affairs (VA) staff, and other Veteran services programs on changes directed by the National Defense Authorization Act.
• Analyze research, pre-adjudicate and maintain database of claims.
• Conduct project objectives both individually and within a team environment.
• Adhered to project standards defined by project management.
• Drafted program guidance, policies and procedures including standard operating procedures, white papers and briefs for the military client. Coordinated program implementation with the office of Secretary of Defense Personnel.
• Accurately prepared written correspondence that was coherent grammatically correct, effective and professional
• Received, tracked and responded to congressional inquiries.
• Delivered time managed projects utilizing (DFAS), (VESTSNET), CAPS and I-Perms.
• Conducted project objective both individually and within a team environment.
• Managed the operation and production reports for the project. Tracked the total of $2,800,257,259 awarded to retired Combat Army Veterans in the seven-year history of the program through October 2010.
• Prepared weekly and monthly reports for weekly operation meetings.
• Supported the CRSC program for the Army as the Lead Analyst, Administrative Lead, and Senior Analyst.
• Managed and executed program polices and action plans for production optimization with the client, while managing a staff of 17 Senior and Junior Analyst.
Call Center Technician, Junior Analyst, Quality Control Analyst
Subsystem Technologies, ASE, and Kelly Services
Alexandria, VA
August 2004 to May 2010
• Evaluated and adjudicated combat-related claims in accordance with the National Defense Authorization Act (NDAA) of 2003, 2004 and 2008 while consistently maintaining an error level below 2% and processing above average claims daily.
• Utilized Department of the Army forms to include the DD-214, Physical Evaluation Board (PEB) and the Medical Evaluation Board (MEB) reviews for the determination of disability benefits.
• Provided research and analytical support for the DOD client through the Veterans Benefits Administration Virtual VA and Share Prod to acquire confidential Veteran information for each Veteran to determine if an award or denial letter should be processed.
• Assisted CRSC advocate inquiries with special claim status and answering claim status phone calls and emails.
• Specifically, co-authored the Defense DFAS training modules and served as the liaison between CRSC and the DFAS.
• Served as the General Officer (GO) report lead in tracking the claims step-by-step as they are received.
• Accurately tracked daily attendance for 45 employees and compiled a report for the client.
Programs
• WEB DEVELOPMENT: Microsoft Works, Flash, Front Page, Dreamweaver, Joomla,
• OPERATION SYSTEM: Windows 95/98/2000/ME/XP, and Unix
• TECHNICAL LANGUAGES: HTML
• APPLICATIONS: Microsoft Office 2000/2007(XP), Pro, Bamboo Invoicing, Adobe Photoshop,
Defense Financing and Accounting Services (DFAS), Veterans Services Network (VETSNET), Centralized
Application Processing System, Interactive Personnel Electronic Records Management System
Education
Diploma
Paul Lawrence High School
1996
Skills
Additional Training/Skills • Microsoft Office Word, Power Point, Excel, Outlook, EQIP, Fingerprint Live Scan, NCIC Fingerprint, Record Management Databases and JSTARSInformation Insurance (IA) Training • Army G3 Computer Security Training • IA Virtual Training • HQDA Tracking System • Veterans Affairs (VA) Information Security Awareness FY10 • HIPPA Introduction to Privacy and Security Certificate • DOD Information Assurance Awareness Training Emergency Evacuation Training • Anti-Phishing Training • Thumb Drive Awareness Virtual Training • Spear Phishing Training • AT Level-1 Awareness Training • General Employee Privacy Awareness • Computer Users Security Training (10+ years) Skills:
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