Customer Service Manager

Reggie Jackson III **** N Greenbrier st

Arlington, Va. 22207

571-***-****

rjackkson3@gmail

EXPERIENCE

Hilton A rlington, Va. C oncierge

August 2015 - PRESENT

My responsibilities include, greeting and assisting Guests with luggage.Arranging Dinner concert and Museum tour reservations.Setting transportation arrangements to and from our three major airport hubs.DCA Reagan, Dulles and BWI. Lobby ambassador, engaging the guests and business clientele to their meetings and conferences. Warmly Solving any lobby, conference rooms or guest room logistics. Daily use of Microsoft word,excel, powerpoint and other computer software systems. Ambassador to the management team. I Have won employee of the quarter and is known as a bright winning light for the company by its guests.When I joined the team this Property was #34 out of 51 Arlington Hotels. It is now rated #13 out of 51. Trader joe's Arlington, Va. C lerk

August 2 011 - A ugust 2015

My responsibilities included “helmsman”, cashier, stock, Food demonstration and answering customer questions. Store is routinely very busy. It is very successful. Other long tenured Arlington grocery stores now “copy” the trader joe's aesthetic: Genuine, diverse,warm people. Genuine, organic, novelty, pesticide free and GMO free foods.I Was Dubbed the”face of the company” in Clarendon.

Kohls K ingstowne Alexandria, Va. F ront End Supervisor November 2 006 - F ebruary 2 012

My responsibilities Included opening and closing department. Counting cash revenues daily.Training new associates. Fixing computer software issues and cash registers. Super busy store coordinator of guest flow and team member shift work. Superior customer service. Store was deemed “role model” of our district.

EDUCATION

Tidewater Community College, V irginia Beach, Va. A ugust 1994 - August 1995

Studied Math, English and (CIS), Computer information systems. SKILLS

I Possess outstanding

customer service,

problem solving and

proactive ambassador

skills. The ability to

make intuitive

connections with

clients, multi-task

and proactive

coordinator talents.

AWARDS

Valedictorian Virginia

beach Va 1992

Virginia Adult

Learning Center

Employee of the

Quarter. Hilton Hotels

2017.

LANGUAGES

English, Spanish,

French

References

1 Rebeckah Eagle

Trader joe's General

manager 703-***-****

2 Cloee Desvarieux

Hilton Executive

Manager305.546.2505

PROJECTS

Contact this candidate