JOE N. VICKS, JR.

229-***-****

ac02f4@r.postjobfree.com

PROFESSIONAL OVERVIEW:

Proven to be a multi-faceted professional, with experience in Management, Telecommunications, Analytics, Healthcare and Research & Development. A strong team player with an ability to provide team-spirited leadership while inspiring others to perform at their highest level. Excellent public speaking skills and management style used to encourage others to follow correct procedure in all secular engagements PROFESSIONAL HIGHLIGHTS:

The Home Depot, Albany, Ga.

Merchandising Associate May 2016- Present

• Straighten, clean and merchandise product to ensure merchandise is presented in a visually appealing manner

• Organize product and perform focused pack-down on low stock and out-of-stock products utilizing store lift equipment

• Maintain, straighten and clean shelves, fixtures, displays and product. Maintain up to date paperwork that coordinates with the MET service standards

• Build displays and maintain display material

• Maintain, order, and install material/signage

• Replace damaged or missing price labels

• Maintain aisle cleanliness and shop-ability so that merchandise is accessible and customers are able to move throughout the aisles easily

• Partner with store leadership to markdown all damaged or un-sellable merchandise

• Walk cross-merchandising locations and fill product as needed per direction of the Area Supervisor

Billy Boys Bar & Grill, Albany, Ga.

Manager in Training September 2015- March 2016

● Provided excellent Customer Service to all customers

● Guided team members ready for advancement to positions available

● Assisted Manager with day to day operations

● Consulted with other members of the staff in preparing for the next day’s business Open Roads Smokehouse, Albany, Ga.

Server, Cook February 2015-August 2015

● Performed standard server and cook duties

SNI Administrative, Washington, D.C.

Office Administration September 2014- October 2014

● Answered multi-line phone, directed/transferred calls, and took messages for Law Office

● Processed Invoices, made copies, sent faxes, received incoming packages and mail

RobertHalf OfficeTeam, Washington, D.C.

Office Administration July 2014- September 2014

● Monitored and Distributed company e-mail using MS Outlook

● Scanned documents to SharePoint

● Answered multi-line phone, directed/transferred calls, and took messages for Director

● Processed Invoices, made copies, sent faxes, received incoming packages and mail

● Logistical Planning and Distribution of materials needed for the D.C. Metropolitan Area School System’s startup

US Department of Commerce, Washington, D.C.

Enumerator Trainee July 2014- August 2014

● Trained in the skill set required to conduct oneself as a US Census Bureau fact checker

● Extensive Background check performed by the FBI for post placement Dollar General, Albany, GA

Assistant Store Manager October 2012-December 2013 During the fourteen months I was employed as an Assistant Store Manager, I interviewed job applicants, complied with all company hiring policies and assisted store manager with the hiring of team members. I too provided team building and coach-styled leadership for 10-15 employees, which included coaching, counseling and providing feedback to team members on their performance and ensuring their adherence to company policies and standards. In addition to demonstrating consultative behaviors to ensure friendly, polite, expert service is delivered to all customers both external and internal, I also trained all employees using the company’s Customer Service Manual. When necessary, I resolved customer disputes and complaints, ensuring timely resolution and customer satisfaction by applying the training I received undergoing Customer Service training at AT&T, BellSouth, and Phoebe Putney Memorial Hospital. I also utilized my logistical skills to process inventory orders and to ensure fully stocked shelf space. It was my responsibility to also assist the store manager in review and transmission of payroll and daily close out of POS. I availed as a team player, by not only serving as management but also being available when needed to cover for an absent employee.

First Financial Associates, Lithonia, GA

Financial Analyst February 2008-April 2009

● Assisted with the development of a Proprietary Software program used to aid in the monitoring of customer records

● Maintained records of all client contact Administered funds to childcare providers enrolled in the subsidy program my company oversaw

● Correlated data and prepared for mailing tax documents to all parties involved in

● Provided excellent Customer Service to all customers, both external and internal Albany Gastroenterology P.C., Albany, GA

Medical Assistant October 2006- March 2007

● Assisted Physicians with patient’s office visits and procedures

● Learned to process patient information on Greenway payment program

● Aided Physicians with entering of patient data into the Greenway medical program a medical records and payment system

Albany State University Student Health Center, Albany, GA Office Manager (Internship)/HIV-AIDS Peer Educator August 2004-May 2006

● Utilized my work-study assignment to work under the General Director

● Designed and implemented a computer program to log and monitor the prescription medications being stored and issued by the nursing staff, at the Physician's request

● Assisted students with sensitive medical information

● Assisted the Physician with patient complaints

● Educated the students encountered on Safe sex practices

● Spoke to student groups on risky behavior and the consequences thereof TelePerformance USA., (formerly CallTech), Albany, GA DSL Project Specialist Supervisor January 2003- September 2006 Monitored and Coached agents in my project

● Conducted weekly team meetings

● Outlined personal Performance plans for each team member based on the technical aspects of the job and their expressed comprehension

● Aided in the development of a base script to use when interacting with customers on text chat technical support efforts

● Educated team members on providing excellent Customer Service

● Developed incentive programs to encourage excelling beyond the base metrics

(e.g., call/chat time, technical acumen, customer issue follow up, etc.)

● Guided those team members ready for advancement to positions available Phoebe Putney Memorial Hospital, Albany, GA

Nurse Tech II/ Clinical Associate August 2001- October 2002

● Within six months of employment I was promoted to Lead Nurse Tech on my shift(7pm-7am)

● Worked overtime and off days in O.R. as a surgical tech in order to gain insight into other avenues of patient care

● Assisted with several operations as a Surgical Tech BellSouth Telecommunications, Inc., Albany, GA

Customer Service Associate March 2001- August 2001

● Provided excellent Customer Service to all customers, both external and internal

● Resolved customer issues such as, Financial Disputes, Service Plans, Technical Issues, Contract Extension/Termination, etc.

● Served on Union Contract Resolution Team

● Instrumental player on 7 member team responsible for increasing customer retention 43% in the 2nd and 3rd Quarters

Huddle House/Waffle House, Albany, Ga.

3rd Shift Cook/2nd Shift Prepper-Back up Cook March 2000- February 2001

● Performed standard cook duties

Waffle House, Marietta, Ga.

3rd Shift Cook/Waiter February 1999- December 1999

● Performed standard cook/waiter duties

AT&T TeleCommunications, Inc. Marietta, GA

Billing Associate/ Management Trainee August 1996- December 1998

● Provided excellent Customer Service to all customers, both external and internal

● Promoted to team Lead within 4 months of employment

● Encouraged to enroll in AT&T Management Trainee Program

● Maintained accurate monitoring and coaching records on all team members

● Cross-Trained team members to utilize all technologies(available at the time) to assist new AT&T Local Phone service customers

Harmon Brothers Transport, Atlanta, GA

Route Manager June 1996- August 1996

● Hired and trained the staff needed to run 7 bus routes from Lithonia, Ga. to Downtown Atlanta, Ga., during the 1996 Olympic Games

● Created route schedules for 7 transport buses to run 24 hours a day for 7 1 2 weeks

● Educated and encouraged staff on ways to provide excellent customer service Education:

2012 M.S. – Public Health-Management/Water Resource Management & Policy Albany State University

2006 B.S. – Healthcare Administration/Management Albany State University 1994 Certificate – Certified Nursing Assistant Albany Area Technical College Skills:

Public Speaking, Medical Terminology, Microsoft Office, Speech Writing, Typing (30+ wpm), Customer Service, Internet Research, Data Entry, Proofreading, Photocopying, Editing, Faxing, Filing, Adobe Acrobat, Multitasking, Logistical Management, Office Administration, Distribution Management

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