MA. LINDA O. VILLA

Fremont CA, *****

Cell #: 510-***-**** Email: abzsmq@r.postjobfree.com

QUALIFICATION SUMMARY

More than twenty (20) years of IT experience in Project Management, Data

Center, Project Management, Vendor Management, Business Analysis, Servers,

Programming, Strategic Planning, Resource Utilization, scope, risk, cost

and time management covering airline and pipeline LPG business.

Knowledgeable in Availability, Incident, Change, Configuration, Release,

Service Level, Risk and Security management. Knowledge in career planning

and retention programs.

Manage the timely implementation of successful projects by creating

effective project charter, scope and project plans, identifying risk and

create possible responses, creating test scripts, engaging stakeholders to

ensure that all their requirements in relation to the project scope is

completely captured. Analyze and recommend needed resources, escalate

issues and problems to the project sponsor and suggests options towards

resolution, monitoring budget, time and execution of tasks, creating

communication plans on status updates, milestones and project alerts.

Projects managed includes deployment of airline internet booking system,

email, application systems in accounting, financial, human resources,

payroll, frequent flyer, document management system, server and storage

migration, implementation of virtual farm and load balancer selection and

acquisition.

Achievement-oriented, team player, hardworking, trustworthy and has

excellent ability in planning, evaluating, analyzing, monitoring,

reporting/documenting and has experience in multi-tasking, project/activity

prioritization with strong organizational skills and thrives well under

time pressure to meet tight deadlines.

KNOWLEDGE AND SKILLS

. Project Management, Strategic Planning, Data Center Operations, Incident

Management, Change Management, Availability Management, Back-up and

Recovery

. Working knowledge of LAN, WAN and other networking components including

hardware.

. Knowledge of Lotus Notes, MS Word, Excel, Access, PowerPoint, Outlook,

Eudora, MS Project

. High Level Knowledge in AIX, HP/UX, Red Hat LINUX, Oracle EBS, Lotus

Domino, Windows server

. Knowledge in UML, use-business case, flow charts, activity charts

EXPERIENCE

MANAGER - OPEN SYSTEMS SUPPORT GROUP, April 2003 to March 27, 2013

Computing Resources Management and Support Services, Information Systems

Dept, Philippine Airlines

. Lead a team of 15 Systems Administrators who operate, maintain and

provide 24x7 support to the IT server infrastructure (200++ physical and

virtual Servers and 4 load balancers, OS: AIX/HP-UX/Windows/Red Hat

Linux), 30++Business applications (3rd party and In-house developed such

as Internet Booking Engine, Oracle Business Suite, Pal Corporate Website,

Lotus Notes) and requests of end users. Ensure their career plans and

development, and the implementation of appraisal and rewards programs to

motivate staff and to derive optimal performance. Create a supportive

team environment of collaboration and knowledge sharing

. Provide reliable access to business systems used by 5,000+ employees and

millions of customers in accordance with service level agreements by

practicing availability, incident, change, release, risk and security

management.

o Identify problem exceptions and worked with internal or external

groups for problem analysis towards its resolution.

o Manage risks by directing and ensuring the formulation of

appropriate fallback contingency, day-today operational, recovery

and restoration plans, policies and procedures in accordance with

set recovery objectives.

o Manage vendor relationships, evaluate vendor proposals, manage

support agreements for key systems and ensure service level

agreements with both software and hardware vendors are met.

. Provide Project Management to simultaneous new Applications projects and

direct several IT Technical projects such as Server and Storage

migrations, implementation of a virtual farm and load balancer

selections. Review contracts, determine scope, schedule, cost, manpower

requirements, risk and quality management. Participate in the deployment

of several mission critical systems.

. Direct the planning, procurement and installation of enterprise servers

and software resources. Initiate the appraisal of purchasing or leasing

new software/hardware, decommissioning of old computing resources, and

its implication on the computing environment and operations.

. Prepare and monitor the Annual Budget of the division. Manage a $1M

budget for IT Server and Software Acquisition, Maintenance and Software

License Cost in support of Business requirements to build realistic

budgets with attention to financial constraints.

. Identify, recommend, develop, implement, and support cost-effective

technology solutions for the organization, and to ensure the computing

group achieves its performance and productivity goals.

. Participate in the planning, design and evaluation of the Data Center

Infrastructure and Services.

MANAGER - DATA CENTER OPNS & SYSTEMS ADMINISTRATION, Aug 1998 to March 2003

System Operations and Network Management, Information Systems Dept,

Philippine Airlines

. Lead the team of Computer Operations staff to ensure the optimal

availability of all mainframe and distributed computer systems of the

company.

MANAGER - ADMINISTRATION, February 1994 to 1998

Office of the Vice-President, Information Systems Department, Philippine

Airlines

. Work closely with the Human Resource department on the manpower,

training, career planning and administrative requirements of the

department.

. Participate in the HR initiative to create updated Job Descriptions of

bench mark positions by interviewing key executives on their work

responsibilities.

. Work closely with VP-ISD in the formulation and management approval of

the Critical Retention Skills program for technical positions

. Reduce the monthly billing of SITA (international data line cost-Type

A/B) by conducting a cost benefit analysis on the different billing

modes, reviewing billing on actual usage.

. Review, endorse and monitor IT contracts. Review, provide insights and

recommendations on vendor proposals. Review and endorse payment orders of

the IT Department. Conduct studies and cost benefit analysis on various

IT Projects.

. Monitor the status of various IT Projects and coordinate with key

personnel on its completion.

. Prepare, consolidate and analyze the yearly Capital Expenditure and

Operating expense Budget of the Department.

SR. OPERATIONS ANALYST/OPERATIONS ANALYST, August 1988 to January 1994

System Operations and Network Management, Information Systems Dept,

Philippine Airlines

. Participate in the creation of the ISD Help Desk. Create procedures and

FAQs used by the Help Desk Staff. Man the helpdesk.

. Test and document the back-up and recovery procedures in the mainframe

environment.

. Run and update the NCP/VTAM deck on a monthly basis to provide mainframe

access to new workstations on the monthly basis.

BUSINESS ANALYST - STAFF ASSISTANT / EDP OPNS, April 1986 to July 1988

Purchasing Planning and Control, Corporate Purchasing Department,

Philippine Airlines

. Reduce turnaround time from vendor delivery to user acceptance in the

Receiving Section by recommending process improvements and appropriate

manpower.

. Design, create and implement a PC based supplier rating system in the

canvass sheet to assist buyers in supplier recommendation. Gather

information, document business requirements, process improvement, quality

assurance and provide technical support to the department.

PROGRAMMER II, August 1984 to March 1986

Computer Information Systems II

. Design, create and implement the Betamax Inventory Control and Catering

Recipe System using DBASE III

SYSTEM ANALYST/ PROGRAMMER, July 1981 to August 1984

Inter-Island Gas Services Incorporated, (subsidiary of Manila Gas

Corporation)

. Design, create and implement the Billing and Accounts Receivable systems

- BASIC/ PDP 11/23 hardware.

ORGANIZATION

IT Interaction Philippines (ITIP) - IBM Users Group in the Philippines -

Member of the ITIP Board of Directors for several years. Collaborated

with IT executives of other companies to discuss IT projects. Participated

actively in organizing the yearly 3 day Technical Conference attended by

150++ delegate members and sports activities.

Participate in the activity of the College of Higher Education in the

accreditation of 3 IT colleges.

TECHNICAL COURSES TAKEN

ITIL Practitioner Change Management, ITIL Essentials for IT Service

Management, HP-UX System and Network Administration II, HP-UX System and

Network Administration I, Lotus Notes Administration, Fundamentals of the

Unix System, Fundamentals of Data Communication, LAN Concepts, Unix:

Introduction, Data Security Planning Workshop, Various IBM Mainframe

Trainings, Service Level Management, Strategic Information Systems

Planning, Workshop on Effective Management of Computer Center Operations,

Cobol Programming, Systems Analysis and Design, Cobol Programming,

Structured Systems Design and Implementation, Structured Systems Analysis,

Comprehensive Course for Multi-User Basic Programmers

EDUCATION

DE LA SALLE UNIVERSITY, Taft, Manila, Sept, 1989

Graduate School of Business, Degree: M.B.A., Major : Information Systems

and Computer Applications Management

UNIVERSITY OF THE PHILIPPINES, Diliman, Quezon City

Degree: Bachelor of Science, March 1981, Major : Statistics

ASSUMPTION COLLEGE, San Lorenzo Village, Makati

High School, March 1977

PERSONAL INFORMATION

Date of Birthday: August 4

Place of Birth : Ermita, Manila, Philippines

Civil Status : Married with 1 son

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