Milada Bijelic

**** *********** ****. ***********, ** 15146

412-***-**** • abznpr@r.postjobfree.com

OBJECTIVE

EXPERIENCE

AVAZA Language Service Corp. June 2013 - Present

Croatian, Serbian and Bosnian Freelance Interpreter

• Over the Phone Interpretation to the Clients

• Responsible for handling calls on demand and renders meaning of conversations in the consecutive mode between speakers of two different languages

Customer Service Consultant - PRC-West Mifflin, PA

Dec. 2004-March 2009

• Processing installation and customer service calls relating to satellite TV, programming and entertainment service, equipment and system/accessories.

• Customer service inquiries regarding installations, billing, and general information requests including escalated calls.

• Responsible to take or cancel orders, schedule appointment or service call, sell company values, and meet all customer needs with one call resolution.

Check Service Clerk II - Mellon Client Service Center Dec 2011- January 2004

• Processing rejected customer deposits.

• Performed data input, downloading, image capturing

• Proof encoding, account and bank numbers correction

Independent Realtor - Prudential Preferred Realty March 1999- October 2001

• Agency, Listing and Presentation

• Negotiating Sales Contract, Covered front desk

• Assisting Financial Sources

EDUCATION

• CCAC – some courses in accounting and IT

• Allan Kells- Real Estate -PA state license

• Zagreb Institute for Automatic Data Analysis

• Technical School for Telecommunication

REFERENCES: Avaliable upon request

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