*** ***** ******, ********* ** *****

408-***-****

abznpl@r.postjobfree.com

Vincent Paul R. Madamba

Objective

A position that will utilize my skills and knowledge in Computer Hardware or Software Applications,

Help Desk, Technician, Data Entry, Customer Service, Administrative and Office tasks.

Experiences

April 15,2013 – Present

Air Export Coordinator / Full-time - Regular

Air Export Department

Yusen Logistics (Americas) Inc.

450-T Victory Avenue, South San Francisco, CA 94080

Duties and Responsibilities

● Processing air export shipments ensuring accuracy of information between shippers and

consignees, and destinations of shipments.

● Provide customer service through phone and emails regarding rates, tracking shipments and other

related inquiries.

● Using proprietary software for data encoding and retrieving information.

● Closing shipment consolidations and preparing paperwork and labels for airline requirements.

● Receiving client shipment pick-ups and scheduling for various trucking services.

May 06,2011 - February 17,2012 via Spherion/Randstad Staffing Agency - as temporary employee

February 20,2012 – March 28,2013

Air Export Coordinator / Full-time - Regular

Air Export Department

DB Schenker Inc.

380 Littlefield Avenue, South San Francisco, CA 94080

Duties and Responsibilities

● Processed air export shipments ensuring accuracy of information between shippers and consignees, and

destinations of shipments.

● Provided customer service through phone and emails regarding rates, tracking shipments and other related

inquiries.

● Used proprietary software for data encoding and retrieving information.

● Closed shipment consolidations and preparing paperwork and labels for airline requirements.

V I N C E N T P A U L R. M A D A M B A 408-***-**** abznpl@r.postjobfree.com 594 Waite Avenue, Sunnyvale CA 94085

July 2010 – January 2011

Hardware Technician / Temporary Employee

I.T. Department

Unisys Corporation dbo Underwriter’s Laboratory via Excelsior Service Group

455 E. Trimble Road, San Jose, CA 95131

Duties and Responsibilities

● Worked on UL’s computer refresh project - setup new laptops and desktops for employees using image

program. Building more than a dozen computer units per day constantly backing-up and restoring files

while new builds are on queue.

● Installed commercial and proprietary softwares and making sure their stability and optimize operating

system and software programs workability.

● Installed and configured email client and transferred old emails and contacts and tested for stability.

● Made sure safe and reliable disk wipe/erase for old systems ensuring there are untraceable file left behind

for security.

● Provided computer help desk support and technical training on hardware/software to clients. Performed

diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and

maintained equipment inventory list.

May 2010 - November 2010

De-install - Reinstall Technician / Temporary Employee - weekend on-call

Milestone Technologies

3101 Skyway Ct, Fremont, California 94539

Duties and Responsibilities

● Methodically de-install and reinstall external computer components for different client companies.

● Accurately labeled and check for parts inventory.

● Planned various computer set-ups.

● Reassured neatness of computer wirings and other components for a clean working environment.

April 17,2006 - October 31,2008

Computer Programmer / Technician and Project Assistant / Full time - Regular

I.T. Department

Philippine Heart Center

East Avenue, Diliman, Quezon City, Philippines 1100

Duties and Responsibilities

● Utilized PHP Programming, HTML, CSS, MySQL and Postgre SQL over Apache server, LAMP, WAMP,

XAMPP and Fedora on different servers for Internet, Intranet, SMS and other internal services that the

employees needs. Managed, maintained and made great role, implementing and creating CMS such as

Joomla and Drupal hospital's’ intranet website and computerized-kiosk stations.

● Assisted in the implementation, management and maintenance of proprietary software system facilitating

the hospitals’ computer-integrated doctor-patient care program.

● Assisted on various workstation and server upgrades.

V I N C E N T P A U L R. M A D A M B A 408-***-**** abznpl@r.postjobfree.com 594 Waite Avenue, Sunnyvale CA 94085

● Performing server backups and implementing and maintaining ghost/parallel servers for zero-downtime

backup and maintenance.

● Troubleshoot and maintained computer servers, network and individual computer workstation units from

different departments and wards.

● Provided computer help desk support via telephone communications and emails; and via remote desktop

with end-users.

● Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions,

and maintained equipment inventory lists.

July 2002 - Nov 2002

New Accounts Staff, Foreign Currency Teller, Customer Service Rep. / Temporary employee

Development Bank of the Philippines

First Floor, Philippine Heart Center Building, East Avenue, Diliman, Quezon City, Philippines

Duties and Responsibilities

● Processed new bank account applications for PHC employees and private individuals.

● Processed U.S. dollar account transactions.

● Handled clients’ inquiries regarding the requirements for savings and current accounts, and other products

that the bank offers.

● Processed Current / Ledger Balance and Available Balance for accounting purposes.

Educational Background

1st Trimester, S.Y. 1997-1998 - 2nd Trimester, S.Y. 2000-2001

Bachelor of Science in Computer Science

AMA Computer University

Maxima Street, Villa Arca Subdivision, Project 8, Quezon City, Philippines

+63.2.330-0358

www.amaes.edu.ph

1993-1997

Secondary Education

Claret School of Quezon City

Mahinhin Street, U.P. Village, Diliman, Quezon City, Philippines

+63.2.921-6587

www.claretschool.edu.ph

1986-1993

Primary Education

Claret School of Quezon City

Mahinhin Street, U.P. Village, Diliman, Quezon City, Philippines

+63.2.921-6587

www.claretschool.edu.ph

V I N C E N T P A U L R. M A D A M B A 408-***-**** abznpl@r.postjobfree.com 594 Waite Avenue, Sunnyvale CA 94085

Skills and Knowledge

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired

skills within a Help Desk support role. Works well independently, or in a group setting providing all facets of

computer help desk support such as diagnosing, troubleshooting, installations and upgrades, resolving client

issues and maintenance. Has in-depth knowledge and understanding of numerous software packages within

Microsoft’s operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify

and resolve technical issues and concerns. Excellent communication and presentation capabilities. Flexible and

easily adapts to any kind of new technology with minimal training.

Technical Proficiencies:

PHP, HTML, CSS

MySQL and Postgre SQL

Apache Server, LAMP, WAMP, Fedora and XAMPP

Visual Basic Programming, Basic JAVA Programming, Joomla and Drupal CMS

Excellent PC troubleshooting skills, Hardware and Software

Computer restoration and full system imaging/re-imaging

Microsoft Office, Adobe Photoshop, Adobe Premiere, Adobe Dreamweaver, Sony Vegas Pro

Currently taking CompTIA A+, Network+ & Security+ training for certification.

Nontechnical Skills:

Excellent Customer Service

Administrative duties and Data Entry

V I N C E N T P A U L R. M A D A M B A 408-***-**** abznpl@r.postjobfree.com 594 Waite Avenue, Sunnyvale CA 94085

Professional References for Vincent Paul R. Madamba

Maryanne Mojica, Air Export Supervisor

DB Schenker Inc.

380 Littlefield Avenue

South San Francisco, CA 94080

Work Phone: 650-***-****

Cell Phone: 415-***-****

Email: abznpl@r.postjobfree.com

Jerome Resurreccion, Air Export Operations Agent

DB Schenker Inc.

380 Littlefield Avenue

South San Francisco, CA 94080

Work Phone: 650-***-****

Cell Phone: 510-***-****

Email: abznpl@r.postjobfree.com

Bernadette Dayrit, Sr. Export Customer Service Agent

DB Schenker Inc.

380 Littlefield Avenue

South San Francisco, CA 94080

Work Phone: 650-***-****

Cell Phone: 408-***-****

Email: abznpl@r.postjobfree.com

V I N C E N T P A U L R. M A D A M B A 408-***-**** abznpl@r.postjobfree.com 594 Waite Avenue, Sunnyvale CA 94085

Contact this candidate