PC Support Specialist

Fred Williams

**ll *st Ave #105

Seattle, Washington 98121

Home; 206-***-**** Cell 206-***-****

abzmls@r.postjobfree.com

OBJECTIVE

To utilize my skills in solving operating system and hardware problems.

Technical Skills

• Installation & Configuration of Windows XP / Windows Vista / Windows 7 Operating Systems.

• Setup and Installation of peer to per & LAN networks.

• Proficient in the use of Microsoft Office Suite 2010.

• Image computer systems using Norton Ghost software with CD’s and through Network

• Internet Explorer 9 / Firefox web browsers

• Remotely fix customers computers using remote desktop connection in Windows XP & 7

EXPERIENCE

01/23/2013 –01/30/2013 Smart Source Technical Staffing Chicago IL / Seattle WA

Private Contractor /PC Technician

• Removed Dell Desktop / Laptop computer systems from client offices

• Setup HP Desktop / Lap Top computer systems for imaging from servers

• Physical setup of docking stations for laptops

01/29/2013 –02/04/2013 Advantage Technical Staffing Davenport LA / Seattle WA

PC Technician / State Senate Office Patty Murray

• Physical breakdown of computer systems in the office

• Building of computer monitor stands duel & single

• Installation of new computer systems in offices

• Data migration of clients data hard drive to backup drives

• Configuring Microsoft outlook for functionality in new computer systems

• Preparation of Windows 7 to be imaged from servers.

04/25/2000 - Present Private Contractor Seattle, WA

Self-Employed PC Technician

• Performed on-site repair and preventive maintenance on personal computer systems

• Evaluated technical issues solved custom concerns in a courteous manner.

• Scheduled work and ordered parts.

• Built custom computers to the customer’s specifications.

• Diagnosed and repaired Hardware problems with third party software.

• Installed and maintained wired and wireless networks

• Performed installations & configurations of DOS, Windows 95, 9x, NT XP, Vista, Windows 7

operating systems.

08/23/2008- 02/27/2009 Internal Revenue Service Seattle WA

Desktop Support Specialist

Resolved Technical related issues and inquires over the phone & on site .

•

• Proficiently diagnosed and replaced defective power supplies, motherboards, CPUs, RAM, video

cards, sound cards, Ethernet cards, modems, and external peripheral components.

• Effective hard drive maintenance that includes virus and spy ware removal, defragmentation, disc

imaging, and data recovery.

• Coordinated the logistics of technology requirements and setups during multiple office

relocations.

• Resolved Technical related issues and inquires through ticketing system and over the phone & on

site.

• Rebuilt, Reimaged, and configured laptop and desktop computers

04/25/1996 - 03/26/2000 Resource Center for the Handicapped Renton, WA

Desktop Support Specialist

• Provided second level support to Technical Support Center

• Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs

and maintenance.

• Strong interaction with customers to assist with troubleshooting

• Produced backup software for distribution and maintenance all computers and peripherals.

• Installed, configured (using imaging software), maintained and troubleshot applications

• Maintained accurate, complete and up-to-date inventory records of all computers and printers.

• Coordinated the logistics of technology requirements and setups during multiple office

relocations.

EDUCATION

01/2007-09/2007 Seattle Vocational Institute, Networking Technology Program Certified

Network Technician currently working on A+ Certification

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