A gata R. Lipinski

Chicago, IL ***** Email: a abzlbu@r.postjobfree.com M obile 847-***-****

http://www.linkedin.com/in/agatalipinski

Summary

Business operations manager focused on optimizing and managing the effectiveness and efficiency of office systems, process and policies in

s upport of business objectives - with emphasis on reporting, sales operations and exchange relationship. Leverages proven analytical, project

m anagement, leadership and problem solving skills to streamline business operations and facilitate bottom line growth.

Qualifications

• Manages market data exchange reporting on behalf of both clients and the firm.

• Provides reporting information to management by researching and analyzing data; preparing reports, statements, forecasts and

p resentations.

• Strong business management and client service skills.

• Contract and client database management expertise.

• Experience working with market data and data center vendors.

• Proficiency in MS Office, SalesForce, Share Point, Replicon and CRM tools.

• Fully bilingual in English and Polish.

Experience

SpryWare, LLC, Chicago, IL

Business Operations Manager 09/2011-present

Exchange relationship coordinator. M anage exchange requirements and reporting on behalf of both clients and the firm.

Coordinating clients’ agreements and accounts while ensuring compliance and proper accounting practices.

Post-sale implementation coordinator for new or existing customers.

Administrative implementing of systems, procedures, and policies; with emphasis on reporting and sales operations.

Prepares audit and reporting data by compiling and analyzing internal and external information.

Purchase approval, expense monitoring, and revenue analysis and forecasting.

Strong organizational and resource allocation skills with emphasis on time and cost reduction.

Department oversight for various areas of the business, from human resources to accounts payable and receivable.

Spryware, LLC, Chicago, IL

Office Manager 06/2009-9/2011

Managed customer relationships to ensure high client satisfaction and client retention rates.

Developed ongoing exchange and sales reports for senior executives.

Developed and implemented administrative procedures between sales, clients and support teams.

Negotiated agreements with multiple vendors, resulting in favorable service and payment terms.

Managed accounts payable and receivable, improving cash flow.

Result: Achieved an 88% decrease in outstanding balances.

Spryware, LLC, Chicago, IL

O ffice Assistant 06/2008-06/2009

Managed accounts receivable, including the collection of outstanding balances

• Result: Collected 30% of annual revenue from delinquent accounts in the first year.

Implemented healthcare benefits and human resource policies,

Streamlined internal business processes to uncover unrealized efficiencies.

Coordinated travel arrangements and sales proposals.

Assisted in event marketing campaigns.

Prepared internal and external sales and expense reports for senior executives.

Classy Closet, Evanston, IL

Store Manager Assistant 10/2005-12/2006

Maintained client relationships.

Managed online sales.

Implemented client/consignor retention programs.

Managed daily inventory levels to ensure appropriate stock on hand.

Education

2007 - 2009 Loyola University Chicago, Chicago, IL - B achelor of Arts in Management (Organizational Psychology Minor)

1. Trustees of Alyce Salerno Scholarship 1/2009

2. Magdalene Herzog Scholarship 8/2008

3. 2004 - 2005 Jefferson State Community College, Birmingham, AL - E nglish as a Second Language

4. 2003 - 2004 Alabama Language Institute, Gadsden, AL - E nglish as a Second Language

5. 1999 - 2002 School of Economics, Warsaw, Poland - B achelor of Arts in Economics

Keywords

A ccount Management • Exchange Reporting • Vendor Relations • Forecasting • Budgeting • Purchasing• Business Reporting • New Policy

a nd Procedures Implementation • Account Payable/Receivable • CRM • SalesForce • Share Point• Replicon • Communication and Creative

P roblem Solving • Organizational Skills • Customer Satisfaction • Human Resources • Credits and Collections.

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