Renee E. Laster

Warren, MI *****

313-***-****

abzh77@r.postjobfree.com

Performance Profile: Human Resources Professional with 15 years' experience

in employee relations, recruitment, training, and project management. Goal

and deadline-oriented individual with five years' experience managing

employer's FMLA. Proven ability to work with multiple teams, and provide

excellent customer service to all levels of the organization.

Skills: Strong Written and Verbal Self-motivated Public

Speaking

Problem Solving Call Center Experience Critical

Thinking Organizational MS Office Suite

Detail Oriented

Human Resources Analyst III

City of Detroit 2004 - Present

. Respond to inquiries regarding policies, procedures and programs.

. Coordinate the recruitment process, along with background checks and

drug testing.

. Works with management to identify department goals and ensure these

goals are successfully met.

. Represent employer at unemployment hearings and arbitrations.

. Utilize HRIS systems to track payroll, leaves, recruitment and

disciplinary activity.

. Assist with testing potential candidates for hire.

. Conduct exit interviews and new hire orientation.

. Reduced FMLA abuse by 30%.

. Process layoffs, recalls and terminations.

Human Resources Consultant

Detroit Department of Transportation (DDOT) 1997- 2004

. Managed Federal Transit Administration (FTA) funded drug and alcohol

testing program.

. Maintained confidential files in accordance with FTA regulations.

. Developed DDOT's drug and alcohol policy.

. Assisted HR Manager with various research and special projects.

. Administered benefit programs such as sick leave, vacation, leave of

absence and employee assistance.

Telecommunications Operator

Detroit Police Department 1996 - 1997

. Handled 100+ calls daily from citizens and police officers.

. Entered crime reports into the Law Enforcement Information Network

(LEIN) system.

. Verified vehicle information for insurance and finance companies.

Customer Service Representative

Xerox Corporation 1990 - 1996

. Consistently met and exceeded department goals for inbound call

taking.

. Dispatched repair technicians to customer sites.

Education and Training

B.A. Humanities - Michigan State University

Personal Ongoing Development

Human Resources Institute - Continuing Education Courses

Conversational Spanish - Wayne County Community College

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