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Customer Service Manager

Location:
Fort Worth, TX, 76133
Posted:
June 24, 2013

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Resume:

Objective

To obtain a position in a challenging, professional environment that

w ill allow me the opportunity to utilize my organizational,

m anagement, and interpersonal skills.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Front-Office Operations

Professional Presentations

Warehouse Management

Payroll

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

Prepare reports for monthly billing of patients and insurance companies, ensuring full

compliance with agency requirements and tight deadlines.

Design and deliver series of classes for associations, providing proper assembly of

machines, running correct routes and educating employees on proper lifting

techniques to avoid injury.

Conduct small-group weekly conference calls.

Rapidly learn and master varied computer programs to create presentations for weekly

meetings.

Customer Service/Marketing/Problem Solving

Oversee front-office operations and provide impeccable customer service:

Develop and implement strategic marketing plan for business: to obtain new clients

and maintain current relationships while reinforcing the businesses vision and

mission.

Conduct training for hospice patients and caregivers.

Maintain daily communications with vendors, various medical facilities and insurance

companies.

DETAIL MASTERY & Organization

Manage all aspects of day-to-day operations:

• Coordinate and conduct all medical equipment deliveries.

• Conduct weekly inspections of company vehicles.

• Finances: payroll, inventory, and invoicing (placement orders).

• Supervision of a total of eight employees.

• Compliance with all healthcare facility and HMO policies.

Employment History

Alta Vista Nursery – Fort Worth, TX

Route Driver, October 2012-Present

Accurate Medical Supply – Fort Worth, TX

Marketing Representative, November 2009-April 2012

Hospice Source – Houston, TX

Site Manager, July 2008 - August 2009

Med Depot – Fort Worth, TX

Medical Equipment Tech, February 2007- July 2008

Walgreens – Fort Worth, TX

Assistant Manager, July 2006 - February 2007

Manpower – Euless, TX

Temporary Employment Service, May 2004 - August 2006

DHL – Fort Worth, TX

Route Driver, July 2003 - May 2004

Motorola – Fort Worth, TX

Assembly Line Leader, November 2002 - June 2003

Education

Southwest High School - Fort Worth, TX 1998 - 2001

Tyler Junior College -Tyler, TX 2002-2003

Major: Radiology

North Central Texas College - Bowie, TX 2012-Present

Oil and Gas Certification 2013

Major: Oil and Gas Production

References available upon request.



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