Desiree' O. Webb

***** ****** ****

Pflugerville, TX

512-***-****

Accomplishments

Graduated Yellow Certification project # 173**-**-**-**

Degrees

America International Online University Associates BA 2006

Gila Corporation Austin TX. 09-2010 to 06-11-2013

MSB Collections

Juler Group Austin Tx 06-2008 to Present

Part time sales for Environmental Health and Safety services.

Austin Adventist Jr Academy Austin TX 09-2009 to 06-2010

Treasurer and Admin

Dell Inc., Round Rock, TX 1996-2008

Outbound Logistics January 2007 to May 2008

Research Exchanges verify delivery, Cancelled unnecessary deliveries.

Implemented Fraud Prevention Process for outbound logistics.

Reduction of unnecessary exchanges by 6.2 million

FED Order Processing November 2004 to January 2007.

Processing orders to Federal standards on an as needed basis

ARB DHS Exchange Collections March 2004 to November 2004

Trained, Mentored and Coached 28 employees

Subject Matter Expert for collection software "Get-Paid" support and training

Team Lead November 1999 to March 2004

Responsible training and support for all software tools for job functionality.

Mentored and Coached 16 employees, managed work flow

POC for team, handled escalations and maintained a portfolio

Subject Matter Expert Get-Paid support and training.

QA review, POC for cross functional support

Partnered with Dell vendors on E-Check, MasterCard, Visa, Amex, Diners Discover

Terms Collector BSD and SMB January 1996 to November 1999

Managed $5m terms portfolio maintained at 97% 1-30 aging.

Education:

1974 to 1978 Valley Grande Academy Weslaco, TX

1982 to 1984 Tarrant County Jr. College Ft. Worth, TX

24 credit hours: Basics, Computer Science and Business

Computer Skills:

DPS, DOMS, Excel, Microsoft Word, Power Point, Visio, Ariba, HTML web design, Get Paid

Collections program and ACT Data base.

Accalades

Shining Star (Q3 FY'97)

Team Player (Q3 FY'98)

Customer Advocate (Q4 FY'99)

Special Projects:

BPI-- Yellow belt project # 17332

BPI -- E-check (Q2 – Q3 FY'03)

BPI -- Prepaid checks (Q2 – Q3 FY'03)

Financial Diversity Action Council (FDAC) 2002 to present "Communications Team"

Juvenile Diabetes Team Leader 1999 – to 2008

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