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Customer Service Manager

Location:
Fort Lauderdale, FL, 33064
Posted:
July 02, 2013

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Resume:

Aldo Rada

Cell Phone: ********** / E-mail: abz9zb@r.postjobfree.com

PROFILE

* Enthusiastic; highly motivated; committed to professional growth and excellence.

* Fluent in Spanish, English.

* Familiar with computer, Windows, Microsoft Office, Adobe, Internet. Graphic & web design.

* Highly reliable; fast learner; proven ability to set and meet goals.

RELEVANT EXPERIENCE:

* Performed and supervised sales, marketing and advertising positions.

* Have developed international franchises in South America.

* Created logos and company image campaigns.

* Customer service and account management experienced.

EMPLOYMENT HISTORY

Jul/09-Present ArtDeus Inc. Project Director Florida-USA

We advise small Hispanic market with ideas and re-engineer processes. We develop business Plans,

marketing, promotional, internet strategies, corporate culture. Among other clients, we have served:

Freshmarketonteroad.com, Technomedical, CALEB Medical, ERA Financial, Life Broker Inc.,

vintagecadillac.com, Promus America, Kitchen by Aldo, Wara Quinua Bakery.

Jul/12-Present JC Provisions Corp/ Fresh Market on the Road.com

Project Manager Pompano Beach, Florida-USA

In Charge of manage and support the daily operation, marketing plan and set up new commercial

relationships. Fresh Market on the Road.com is a business unit that belongs to of JC Provision Corp,

company based in Broward, FL. We develop a new distribution channel getting fresh and Vegetables goods

from the producer to the final consumer.

Dec/11-Jun/12 Technomedical Instrumentation Inc/ CALEB Medical

CEO Operations Boca Raton, FL-USA

Company involved in the medical equipment supply and resale industry. I was in charge of the re-

engineering process in order to establish a new operational platform to permit the company to enlarge the

operation. I have developed and managed the administrative, operational and logistics structure, assuring

a dynamic operation and excellency in customer care service.

Jun/11-Oct/11 Door 2 Door Catering Invoice Manager Coral Springs, FL– USA

In charge of supervise the invoicing process, assuring accuracy and high customer service. Door 2 Door

Catering is a leader company in Business Professiona l Catering, attending medical -pharmaceutical clients

like Pfizer, Merck, Aztra Zeneca, and others.

Aug/10-Mar/11 Premier Designz Executive Director Hollywood Beach, FL– USA

We developed “five stars” websites, supported by online/offline marketing tools that maxi mized our

client’s investment. Service includes SEO, landing pages, social networking campaigns, link backs, direct

mailing, e-mailing blasts. I managed the commercial, customer care and telemarketing operation.

May/09-Aug/10 Resort Management Solutions / ERA Financial Alliance Group

Operations Manager Hollywood Beach, FL- USA

Responsible to develop and managing the implementation, marketing and operation of new ideas. ERA

Financial specializes in the introduction of new innovative services and products in US market, adapting

product and services, applying our commercialization platform based on telemarketing and direct

marketing campaigns. We also offer support other local companies’ telemarketing needs.

Aug/08-May/09 ESPN / 1450 ESPN Radio Deportes

Sport Marketing Consultant Miami, Fl - USA

Managed commercial accounts offering professional advisory assuring the most effective promotional

campaigns to customers, delivering great cost -benefit satisfaction, meeting the ESPN’s (the world leader

sport media company) high standards in order to develop long term commercial relationships,

multitasking activities, writing successful on air commercials, presenting new ideas.

Oct/04-Aug/08 GLOBAL TIME SHARE SOLUTIONS Marketing Manager Davie, FL - USA

I managed a time share’s telemarketing operation that included 5 satellite call centers. I was initially hired

as a "telemarketing agent"; became supervisor in 4 months, and then was easier for me to demonstrate

my expertise and capabilities. I developed and proposed a business plan to improve the potential growth

of the company into a franchise structure.

Jan/02–Oct/04 WUTHSA S.A./Gold's Gym General Manager Ecuador-South America

Gold's Gym has been successfully operating since 2002, when this International franchise was granted. I

was in charge of the operation that included 80 people and facilities’ management, of this state of the art

health club, including the operation of "Gold's Light", the first nutritional restauran t in the country. This

was a new "social club" concept introduced in South America.

2001-2002 WHYNDHAM RESORT & SPA Administrative Supervisor Weston, FL-USA

Front Desk Agent duties, checking in/out process. After four months I was promoted as an “Administrative

Supervisor”, controlling and coordinating customer service operation, marketing and promotional

activities, enhancing relationship with service suppliers of this 450 room’s luxury hotel & SPA.

1998- 2004 BULLMARKET S.A. Project Director Ecuador-South America

In charge of the market analysis, business and development pan, to be presented in Barcelona, Spain, in

order to apply and obtain the exclusive representation of one of the three most important international

food trade shows, Alimentaria de Barcelona, which parent company was the British Broadcasting

Corporation.

1993-1999 System One / CONTINENTAL AIRLINES

LATAM System Coordinator - Airport Services Supervisor

Ecuador-South America

As a “Latin American System Coordinator” I have trained travel agents and give technical support all over

Latin America (System One, reservation software used by travel agencies and airlines). This company was

owned by Continental Airlines. After 2 years this company was sold and turn into Amad eus that end up

merging both companies. I decided to move to the Air/travel Transportation Industry as an “Airport

Agent”. I became a “Ground Security Coordinator” and “Dinner Service Representative” for this station. In

three years I was promote as “Airport Supervisor”, responsible for the operation of international flights,

according FAA, FDA, DEA, USA Immigration and Customs rules.

EDUCATION:

1997 - 1997 UNIVERSIDAD DE ESPECIALIDADES ESPIRITU SANTO /

PROGRAMA DE ESTUDIOS CONTINUOS (PEC) - Ecuador - South America

International Business w./ Post Graduate Diplomat

1994 - 1997 UNIVERSIDAD DE ESPECIALIDADES ESPIRITU SANTO - Ecuador - South America

Business Management / Major: Marketing

1992 - 1994 TECNOLOGICO ESPIRITU SANTO

Marketing Specialist

1990 - 1992 CERRITOS COLLEGE - Los Angeles, California

English as Second Language (ESL) / Advertising Management

1988 - 1990 TECNOLOGICO ESPIRITU SANTO

Bank Management Specialist.

2003 - 2003 Alianza Francesa- Ecuador - South America

Basic French

2005 – 2005 Decision Institute - Broward – Florida

Self-Potential Maximization

2005 – 2005 DOXA University - Broward – Florida

Christian Theology



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