DEBRA S. DUNAWAY

Greenacres, FL

561-***-****

abz345@r.postjobfree.com

CUSTOMER SERVICE SPECIALIST

Detailed, Efficient, Organized

SKILLS & STRENGTHS

Customer Service Focused Computer Literate Train New Staff

Effective Communicator Team Oriented Proficient Office Skills

EMPLOYMENT

BARRINGTON TERRACE ASSISTED LIVING, Boynton Beach, FL 11/2012

Present

Receptionist P/T

• Answer telephones, screen and direct calls

• Provide information to callers

• Meet and greet visitors and maintain security awareness

• General administrative and clerical support

PROFILE MARKETING RESEARCH, Greenacres, FL 02/2012 10/2012

Supervisor/Telephone Interviewer

• Supervised staff of 20

• Maintained daily time cards

• Conducted research surveys on the telephone

• Recorded survey data in preparation for computer analysis

• Hired and trained data collectors

• Provided company information regarding services

NATIONAL EDUCATION ONLINE CENTER, Lake Worth, FL 02/2012 – 07/2012

Telephone Solicitor

• Described services offered by company to persuade potential customers to purchase

• Assisted clients in choosing the best college to meet their needs

• Obtained customer general information and entered into computer

• Answered questions and directed calls to staff to assist with further information

US CENSUS BUREAU, Atlanta, GA 04/2010 07/2010

Crew Leader Assistant

• Assisted Crew Leader to ensure work was completed according to procedure and schedule

• Met daily with enumerators to assign work and conduct quality control checks for accuracy

• Submitted completed materials to the Crew Leader daily

• Observed enumerators in the field and provided on the spot assistance

PALM BEACH COUNTY SCHOOL DISTRICT, West Palm Beach, FL 08/1988 – 02/2009

Teacher

• Taught grades Kindergarten – Third

• Planned, prepared and delivered instructional activities that facilitated active learning experiences

• Observed and evaluated student’s performance and development

• Participated in department, school and parent meetings

EDUCATION

Bachelor's Degree Education Elementary, Florida Atlantic University Boca Raton, FL

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