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Customer Service Manager

Location:
West Palm Beach, FL, 33411
Posted:
June 30, 2013

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Resume:

SUZANNE E. FRITZ

West Palm Beach, FL

PHONE: 561-***-****

EMAIL: abz2c2@r.postjobfree.com

Key Skills

Ability to work in a fast-paced environment with a strong attention to detail.

Works well under pressure and enjoys challenging projects. Equally effective working

independently or in cooperation with others.

Proficient with MS Word, MS Outlook, MS Excel, MS PowerPoint, MS Publisher, AD P, Internet

55 WPM

Strong and professional customer service skills

Experience

The Harp – Boston, MA

Hostess/ Cover/ Cocktail Server

July 2012-June 2013

Welcomed and assisted each guest

Attended to the phone for reservations and questions

Made sure waiting area and menus were clean

Ensured proper dress code

Escorted guests to their table

Took a cover charge from guests on weekend nights

Served drinks during game nights and nightclub

Wentworth Institute of Technology – Boston, MA

Assistant in Admissions

5 month Contract

Greeted and assisted parents and students as they entered the admissions office

Answered main phone line, took messages.

Signed up students for campus tours

Assorted mail and received packages

Made lunch reservations and ordered lunch for the counselors

Input received documents into the students file

Daily upkeep of the office as needed

Helped counselors with projects

Napleton Automotive Group - Lake Park, FL

Administrative Assistant/ Receptionist/ Cashier

July 2008- April 2012

Operate a switchboard phone system, and route calls to proper destination

Greet and assist customers

Handle all incoming/outgoing mail and Fed-Ex/ UPS

Cashier for the sales and service department

Order office, printing and coffee supplies for all departments

Maintain filing system

Assist General manager with various duties

Planned holiday lunches

Photocopy, fax and scan documents

Type letters for the General Manager

Work on a daily cash report

Create the daily deposit of all cash and checks for the bank

Education

Palm Beach State College – Associate in Arts Degree – 2012



Contact this candidate