Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Plantation, FL
Posted:
June 30, 2013

Contact this candidate

Resume:

JANE EDWARDS

**** ****** ***

Hypoluxo, Florida *3462

Cell: 561-***-**** Email: abz1ya@r.postjobfree.com

Adminiatrative

Reliable, Adaptable, Outgoing.

Areas of Strength:

MS Office Suite including Word, PowerPoint, Excel, Access, LiveMeeting, and

Outlook, *Arranging and managing expense travel *Catering/event planning

*Processing Weekly Items of Interest Reports *Work Order Requests and

Purchase Order processing *Office Supply ordering *Setting up Video Tele

Conferencing (VTC) *SharePoint management *Calendar management

*Opening/Tracking Help tickets *Assist new hires with questions *Back up

support for other administrative staff *Compile and create various reports

using excel *Manage / distribute team information accordingly Preferred

Skills / Qualifications: *High Attention to Details *Strong interpersonal

skills including oral and written communications *Strong multi-tasking

capabilities *Self-starter with strong organizational skills *Ability to

work well with others

Employment History:

Mila Pro marketing

. Office Manager Pompano Beach

2012-present

Duties included data entry, answering phones, greeting clients, and

overall office day to day duties. Scheduling appointments, filing, and

organization of receipts and invoices. Working for a call center

outsource company, I learned how to use several automated dialing systems

and how to monitor our agents when interacting with clients. I worked

closely on Quality control and customer service. Organized travel plans,

met with clients, and worked on contracts with the companies that

outsourced to us.

Comcast Cable

. Customer Account Executive West Palm Beach

2011-2012

Answering client calls and accessing personal information to resolve

billing issues or repair technical issues. Data entry for each account to

verify correct personal accountant information. Utilizing resources

available to problem solve or rectify issues dealing with billing or

oversight of services.

Listen and analyze the issues of the client and form a clear cut

resolution to mainstream and resolve the client's issue as quickly as

possible. Scheduling appointments for clients for service or

installation.

State Farm Insurance

. Administrative Assistant Palm Beach Gardens, Fl 2011-

2011

Data entry for thousands of insurance customers including, but not

limited to, personal information, insurance products, banking and

financial products. Answering and taking messages for an office of 12 on

a multi line phone system and internet messaging system.

Using a state of the art Windows based computer application to file and

categorize thousands of State Farm clients. Making sales calls to clients

for the State Farm banking and financial products. Using email, faxing,

and telephone to update client information with not only State Farm, but

with many other insurance writers within the state of Florida. Assisting

customers with answers to their questions and using marketing tools to

help our clients get the insurance and financial products that they need.

Clerical Supervisor Sierra Vista, Arizona 2005-2010

. Clerical Supervisor

Worked as my Husband's secretary. Responsible for making appointments.

Made all travel arrangements worldwide. Answered a multi line phone

system. Took care of his payroll reimbursements and travel receipts.

Ensured weekly deposits were made. Took care of invoicing his time sheets

to his home office. Prepared and managed all of the human resources

associated with his position.

CPI Corp: St. Louis. Missouri 2004-2005

. Studio Manager

Hired, trained, and led team members. Identified guest's needs during

their visit. Developed sales goals that met or exceeded company

standards. Ensured that the data from daily operations was accurate,

complete, and turned into Corporate Office. Ensured daily deposits were

made on time. Had open communications with home office and mall

management for marketing and promotional ventures. Monitored payroll

budget, daily goals, and product inventory.

Lifetouch Portraits West Palm Beach, Florida 2001-2004

. Studio Manager

Hired, trained, and led team members. Identified guest's needs during

their visit. Developed sales goals that met or exceeded company

standards. Ensured that the data from daily operations was accurate,

complete, and turned into Corporate Office. Ensured daily deposits were

made on time. Had open communications with home office and mall

management for marketing and promotional ventures. Monitored payroll

budget, daily goals, and product inventory. Provided administrative

support to the HR department. Assisted with job requisitions and job

descriptions

CompUSA West Palm Beach 1998-2001

. Cashier

Maintained outstanding customer service as per company standards.

Processed sales quickly,

Accurately, and efficiently. Handled all POS operations. Safeguarded

company assets.

Monitored and met all company promotions and advertisements.

. Front End Supervisor

Oversaw the activities of all the customer service and store office

associates. Supported the

loss prevention program. Ensured all the store office functions are

being completed

accurately and in a timely manner. Scheduled front end associates to

ensure proper store

coverage. Was in charge of all staffing, orientation, and training

of store office associates and

customer service personnel.

. Human Resources Administrator

Oversaw all administrative activities of the management offices,

ensuring that all work

processes were maximized for efficiency. Acted as a research

administrator for research

projects. Oversaw all other administrative functions such as

information technology,

planning, management, payroll, and accounting.. Recruited, selected,

evaluated, and trained

administrative staff. Coordinated and maintained staff records and

processed benefit

invoices. Facilitated and maintained the Affirmative Action

Programs.

. Operations Manager

Improved the operational systems, processes, and policies in support

of sales goals and

company standards. Payroll management, including tabulation of

accrued employee

benefits. Disbursement of checks for company expenses. Developed and

managed the

annual budget. Reconciled monthly activities, generating year-end

reports, and

fulfilling tax related requirements. Oversaw monthly and quarterly

assessments and forecasts

of organization's financial performance against budget, financial,

and operational goals.

Education:

Dalton State College Dalton, Georgia 1991-1993

Computer Experience:

. Microsoft Office ( Word, Excel, and Internet Proficient)

. Multiple Computer Software and Database experience.

. Typing proficiency is 60WPM



Contact this candidate