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Customer Service Management

Location:
West Palm Beach, FL, 33403
Posted:
June 30, 2013

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Resume:

Stephene Wright

**** ***** ******* **** **** Beach Florida, FL 33403 561-***-**** abz1rp@r.postjobfree.com

Objective

Long term, career position in a team oriented corporate environment. Open to new paths in the

Financial Industry as well as the Administration field. A position with a stable firm and the ability to

excel are most desirable.

Skills Summary

1. 5. 9.

Microsoft Office FHA Connection Adobe Acrobat

2. 6. Publishing

Microsoft Windows XP Loan Prospector

10. Doc Magic

3. (LP)

Basic Internet

7. 11.

Desktop Management Skills

4. Calyx Point Loan

Originator(DU) 12. Customer Service Skills

Origination Software

8. Windows Vista 13. Apple Macintosh Office

Profile

I have a variety of job skills to offer an employer. My main job qualifications are in the areas

of Mortgage Loan Processing, Loan Origination and Post Closing. I have a four years of extensive

experience as a high volume Mortgage Loan Processor/Associate Post Closer and a year and a half

experience working with lender to modify borrowers current mortgage to get them back on track so

they can begin making payments and sometimes giving them a fresh start. This experience taught me

the importance of absolute attention to detail in all areas, especially paperwork. I was a Lead

Processor for a family own brokerage firm. Where I worked directly with Lenders, Loan Agents, Title

Companies, and Appraisers on many different types of loans.

Employment History

Associate Post closer: Wcs lending llc, boca raton, fl 09/12-

PRESENT

14. Review and deliver closed loans to various investors

15. Follow up on delivery of packages and suspense items with investor

16. Make corrections to the files that are necessary

17. Send documents back to the customer and/or closing attorney or agent and obtain any

missing documents from the file

18. Maintain calendar to ensure timely delivery of packages and follow up until loan is purchased

by investor

19. Work closely with Underwriters, Processors, Closers and investors to ensure a smooth

delivery and funding process.

20. Review all mortgage loans for compliance by following QC checklist.

Loan Originator: brit processing llc, boynton beach, FL 12/08-

09/12

21. Daily contact with Agents, Lenders, and clients answering all questions related to loans

currently in progress and informing Agents of any follow-up requirements.

22. Maintained detailed records of all

contact with all parties. Included email sent and received, telephone conversations, and hard

copy correspondence.

Available for Relocation

23. Negotiate a lower monthly payment and a lower interest rate for client on a daily basis.

24. Provide client with status updated updates using BRIT Processing software

25. All communication and details of each loan recorded in BRIT’s software to eliminate

misunderstandings.

26. Demonstrate the ability to work with lender suspend foreclosure sale dates

27. Follow-up on clients inquires not immediately resolved.

28. Maintaining knowledge of company policies/procedures, loan modification products,

processing procedures, and underwriting and general departmental guidelines

29. Transmit loan modification packages to lenders

30. Work on over 120+ loan modifications per month

Loan processor: National loan repair, wellington, FL 03/08-

12/08

31. Daily contact with Agents, Lenders, and clients answering all questions related to loans

currently in progress and informing Agents of any follow-up requirements.

32. Maintained detailed records of all contact with all parties. Included email sent and received,

telephone conversations, and hard copy correspondence.

33. Negotiate a lower monthly payment and a lower interest rate for client on a daily basis.

34. Demonstrate the ability to work with lender suspend foreclosure sale dates

35. Follow-up on clients inquires not immediately resolved.

36. Transmit loan modification packages to lenders

EXECUTIVE ASSISTANT: GREENSTREET INVESTMENT, FT LAUDERDALE, FL

05/07-01/08

37. Be responsible for heavy calendar management, requiring interaction with both internal and

external executives and assistants, as well as consultants.

38. Answer phones and direct all incoming calls to appropriate party promptly and efficiently

39. Communicate and handle incoming and outgoing electronic communications on behalf of the

President

40. Assist President with preparation of presentation materials

41. Review and summarize miscellaneous reports and documents; prepare background

documents and outgoing mail as necessary

42. Assist in pipeline/forecast preparation and management

43. Prioritize and manage multiple projects simultaneously, and follow through on issues in a

timely manner

44. Work closely with the President to coordinate and launch hard copy or email campaigns to

consultants, clients and potential clients.

SENIOR LOAN PROCESSOR, BLUEKAP FINANCIAL GROUP, TAMARAC, FL

05/06-04/07

45. Verifies, compiles, and types application information for mortgage

loans

Reference & Recommendations: Available Upon Request

46. Reviews residential loan application file to verify that application data is complete and meets

establishment standards, including type and amount of mortgage, borrower assets, liabilities,

and length of employment.

47. Recommends that loan not meeting standards be denied.

48. Calls or writes credit bureau and employer to verify accuracy of information.

49. Types loan application forms, using computer.

50. Calls specified companies to obtain property abstract, survey, and appraisal.

51. Informs supervisor of discrepancies in title or survey. Submits mortgage loan application file

for underwriting approval.

52. Types and mails approval and denial letters to applicants.

53. Submits approved mortgage loan file to MORTGAGE LOAN CLOSER

54. Records data on status of loans, including number of new applications and loans approved,

canceled, or denied, using computers

Education

BACHELOR OF SCIENCE: COMPUTER NETWORKING

ITT TECHNICAL INSTITUTE DECEMBER 2008 PRESENT

GPA: 3.4/4.0

License

LICENSE TYPE: LOAN ORIGINATOR

STATE: FLORIDA LICENSE NUMBER: LO10360

Reference & Recommendations: Available Upon Request



Contact this candidate