PROFESSIONAL SUMMARY

An experienced Information Technology professional with over 10 years

in the industry. Strong leadership and influencing ability to

transform goals into reality. Result oriented work ethic and consensus

building acumen. Widely travelled across the globe and worked in

diverse and multi-cultural environment. Highly motivated to promote

automation, manage cost and streamline business processes.

TECHNICAL SKILLS

Enterprise Process Automation - SAP Central Process Scheduling, SAP

System Copy, SAP BW, Process Automation in Cloud (PaaS offering),

Cronacle

CRM Applications - Siebel 7.8, 8.0, 8.1 installation, administration,

security, upgrade, tools, workflow, EAI, ADM, Websphere 6.0,7.1

Languages, Frameworks - Java, SaaS, SOA, J2EE, PL/SQL, HTML,

RedwoodScript, Javascript, .NET, HTML, TOGAF

Enterprise Monitoring - CA Spectrum, Wily Introscope, Wily Customer

Experience Manager

Databases - Oracle 10g, 11i, MS SQL Server 2008, IBM DB2 8.x, 9.x

Operating Systems, Servers - Linux, AIX, Solaris, HP-UX, Windows 2008,

Windows 7, Windows XP, VMWare

Networking - TCP/IP, SNMP, SMTP, Proxy, Big-IP F5, Cisco Content

Switch, Firewall, Routers

PROFESSIONAL EXPERIENCE

REDWOOD SOFTWARE - Morrisville, North Carolina

Dec 2011 - May 2013

SAP Automation Architect

Joined the industry recognized authority in process automation and

scheduling that is officially validated, endorsed and supported by SAP

AG. Actively provided onsite consulting services to large multi-

national Redwood clients in India, Europe, Americas and Africa - IBM

(India), Rabobank (Netherlands), UBS (Switzerland), CSL Behring

(Switzerland), Airbus (France), SABMiller (South Africa), Coca-Cola

(USA), Grainger (USA).

Provide technical project direction of sophisticated Redwood products

on all client engagements.

Elicit project requirements, develop architectural framework and

design, implement and test Redwood products.

Develop strategic relationships with client Executives. Partners, and

other 3rd party vendors, service providers.

Assist in developing Statement of Work, SLAs, budget and forecasting.

Lead Proof of Concept demonstrations and support pre-sales activities.

Provide risk assessment and help design backup and disaster recovery

strategies.

Manage realistic client expectations pertaining to project goals and

deliverables.

Install, configure and deploy SAP CPS (Central Process Scheduling) on

SAP Netweaver stack.

Integrate Redwood solutions with non-SAP products such as Qlikview,

Margin Minder and Siebel

Establish security framework per customer requirements and setup

roles, privileges, partitions in SAP CPS

Configure and deploy the rich calendaring and event driven

functionality offered by Redwood.

Import SAP ECC and BW process chains and setup automatic submission

and scheduling through SAP CPS.

Configure and deploy Redwood's Active Monitoring and Active Auditing

Suite and employ smart data management capabilities.

Mentor and train customer technical teams and business users.

Assist development of Redwood's Best Practices guidelines based on

actual field experiences.

Interview and recruit consultants for Redwood and provide requisite

technical training for new hires.

BLUE CROSS BLUE SHILED OF NC - Chapel Hill, North Carolina

Dec 2007 - Nov 2011

Senior Middleware Engineer (Siebel, WebSphere, Enterprise Monitoring)

Joined the leading Healthcare Insurance Company to manage end-to-end

production support and administration of Siebel Application Servers

and WebSphere Application Servers for their Call Center environment

and online insurance sales application. Took lead role in supporting

corporate and operational excellence projects directly responsible for

several healthcare initiatives such as ICD9 to ICD10 upgrades and

HIPPA Claims Inquiry.

SIEBEL:

Perform administration and maintenance of Siebel application servers

supporting large and complex IT environment.

Configure and troubleshoot several boundary systems such as Web Server

and Application load-balancers, SeeBeyond, PowerMHS, Voice Response

Units and Networking hardware.

Fully responsible for core Siebel administration tasks in Test, Dev,

QA, Pstage and Production environment.

Implemented Gateway server failover on Windows 2008 cluster.

Write automation scripts to handle routine Siebel administration and

maintenance activities.

Employ Application Deployment Manager (ADM) to deploy customizations

between environments.

Authored internal documents streamlining Siebel web application

maintenance.

Perform Siebel SRF and Repository migrations across several

environments.

Configured and maintained Siebel security with Active Directory

Setup, investigate and review networking bottlenecks arising from

Cisco routers and Content Switches such as Cisco CSS 11500 series and

Cisco ACE load balancer.

Troubleshoot myriad aspects of Siebel application such has browser

hangs, slow performance, crashes, memory leaks and user login issues.

Provide 24x7 on call support for any Siebel administration related

issues and comply with SLA's.

Mentor junior administrators and help them ramp up their skill sets to

effectively manage mission critical and complex environments.

Administer and maintain Actuate Reporting servers which interact with

Siebel application to generate insurance purchase reports for current

and potential customers.

WEBSPHERE:

Install, configure and administer WebSphere application servers, Web

services, and IHS Web Servers

Fully engage in all activities pertinent to deployments of J2EE

applications

Maintained WebSphere environment resources, assuring continuous

WebSphere applications' availability and high performance

Quickly resolve highly complex technical issues, identifying quick

fixes followed by well-defined permanent solutions.

Create and maintain UNIX scripts that automate recurring

administrative activities.

ENTERPRISE NETWORK MONITORING:

. Install, configure and maintain CA's Spectrum tool to monitor disk,

memory, network and other performance metrics for all the Siebel

and WebSphere implementations.

. Install, configure and administer CA's Wily Introscope and Customer

Experience Manager tool to analyze critical business transactions

and create dashboards and reports for all levels within the

organization.

CAMPBELL UNIVERSITY - RTP Center, North Carolina

May 2004-July 2009

Adjunct Faculty (Part-time)

Joined this exceptional educational institute to teach various

Information Technology and Mathematics courses.

Taught university curriculum courses in JSP, Java, Networking,

Internet Technologies, and Security.

Expertly used online teaching resources such as BlackBoard and WebEx

ORACLE CORPORATION - Raleigh, North Carolina

Sept 2004 - Dec 2007

Senior Technical Support Engineer (Core Siebel Infrastructure

division)

Joined this leading software company to provide technical support for

their world renowned CRM Application software.

Resolve complex technical issues logged by customers in a timely

fashion.

Provide support to customers via phone, email, web conference and on-

site consultation.

Maintain expertise in Siebel Administration and Installation tasks for

Siebel versions 7.5.x, 7.7.x, 7.8.x, 8.1

Specialize in 3rd party load-balancing products that interact with

Siebel Application software such as Cisco CSS, Big-IP F5 and Resonate.

Also well versed in Siebel Native Load Balancing.

Specifically troubleshoot mission critical issues such as Application

Performance, Crashes, Hangs, and Memory Leaks.

Knowledge of Siebel eBusiness Security concepts involving 3rd party

security adapters: LDAP, ADSI, Siteminder

Excellent performance tuning and optimization skills for Siebel

Gateway server, Siebel server, Siebel Object Manager, Siebel Web

Server Extensions (SWSE), Web Servers (MS IIS 5.x/6.x, iPlanet 6.x,

IBM IHS), SQL Server, Oracle, DB2 databases, Windows and UNIX

operating systems.

Intermediate understanding of Siebel Configuration, EIM, EAI, Remote,

Workflow concepts.

Review technical documents on internal Technical Support Website.

Consistently take ownership, successfully manage, and maintain calm

demeanor during production down issues, escalations and various high-

severity customer requests.

Received excellent reviews from customers and internal executives for

maintaining diligence, thoroughness, and prompt responses and exceed

customer satisfaction under high pressure situations.

Mentor junior members of the team with fundamental as well as complex

concepts encountered in Siebel Administration, Installation and

Security.

SAS INSTITUTE - Cary, North Carolina

Dec 2002-Sept 2004

Quality Assurance Analyst

Joined the largest private software company to perform web-application

testing of their K-12 educational products.

Authored step-by-step and detailed test scripts for the Graphical User

Interface of the application.

Verify data, navigation, content and administrative functionality of

the product.

Perform plug-ins testing on various platforms and browsers.

Implement JSP, XHTML, CSS, XML and Custom Tag code snippets.

Implement PERL scripts to streamline tedious and lengthy tasks.

Run daily and weekly automated test scripts using Empirix e-Tester and

Mercury.

Verify Section 508 Accessibility compliance.

Maintain in-house application defect tracking database

Perform maintenance for www.sascurriculumpathways.com website.

EDUCATION

NORTH CAROLINA CENTRAL UNIVERSITY - Durham, North Carolina

Aug 2002-May 2004

Master of Science, Information Science (MIS)

Specialization: Database Management

NORTH CAROLINA STATE UNIVERSITY - Raleigh, North Carolina

Aug 1998-Dec 2001

Bachelor of Science, Computer Science

Emphasis on Software Design and Development

SPECIALIZED TRAINING

LEAN

Blue Cross Blue Shield of NC - Classroom training

Mar 2011

Understanding of LEAN principles, rules and implementation

Utilize LEAN tools - process mapping, Lean and Six Sigma, Pareto

CA Spectrum Infrastructure Manager R9.2

CA Technologies - Virtual Training

June 2011

Installation and configuration of SpectroServer

Set up Server monitoring, implement global collections, configure

automated trap based modeling

Manage CA Spectrum database, configure user security, investigate

fault isolation and alarm notification

Establish a Distributed SpectroSERVER Environment

IBM WebSphere Application Server V7, Administration on AIX

IBM - Virtual Training

Feb 2011

WebSphere Application Server architecture and installation (AIX)

WebSphere administrative console, JAVA EE 5 overview for

administrators

Application assembly, installation, problem determination, command-

line administration, scripting and automation.

Workload management, WebSphere messaging, security and auditing,

performance monitoring

BIG-IP version 9.x Essentials and Advanced Topics

F5 NETWORKS - Seattle, Washington

Nov 2005

Advanced configurations of BIG-IP systems using the Graphical User

Interface and Command-Line interface

Monitor and manage most tasks concerning traffic processed through the

BIG-IP system

Key topics: Advanced Monitors, iRules, Persistence, Virtual Server

Concepts, Logs and Notifications, HTTP Profiles, Virtual Server

Bounceback, Rate Shaping, Firewall Sandwiches.

DB2 version 8.1 Fundamentals and Administration

IBM - Durham, North Carolina

May 2005

Detailed study of the IBM DB2 fundamentals, architecture, performance

tuning and management

Hands-on experience in reviewing complex Visual Explain Plans and data

structures

Achieved DB2 8.1 Fundamentals Certification in May 2005.

SIEBEL ON SOLARIS

July 2005

SUN MICROSYSTEMS - Cary, North Carolina

In-depth analysis and requirements of a typical Siebel deployment on

Solaris 9i

Hands-on experience of installing Siebel 7.7 and Sun One (iPlanet) 6.2

Web Server.

Learned Performance management, Security and Memory management

concepts.

Siebel 7.7 Core Consultant

Oct 2004

SIEBEL SYSTEMS - Atlanta, Georgia

Rigorous and complete study of Siebel 7.7 application software.

Studied and performed full Siebel 7.7 implementation on W2k Server and

using SQL Server 2000 database.

Concepts mastered: Siebel Fundamentals, Architecture, Configuration

(Siebel Tools), EIM, Workflow, Remote, Security, import/export of

Repository, Data migration.

Achieved Siebel 7.7 Core Consultant Certification in Nov 2004

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