HERLA ARTECHE

**** **** ******* ***

Kissimmee FL, 34741

772-***-****

aby970@r.postjobfree.com

OBJECTIVE

Seek a challenging position in the area of Customer Service & Security that

is diversified, dynamic and enables professional growth.

WORK EXPERIENCE

SecurAmerica Supervisor/Lead Disney College Program, Orlando, FL

08/12-Present

Patrols assigned areas on foot, checking for fires, vandalism, suspicious

activity or persons or safety/fire hazards. Writing and Reviewing reports

providing follow-ups if needed. Monitoring traffic, cameras, and walking

participants on property. Giving each person the best customer services

when coming thru the gate. Making sure all officers are conducting property

and building tours on daily basis. Making sure shift reports and cases are

done properly for daily briefing.

Wireless Sales Rep Best Buy Mobile, Secaucus, NJ 09/09-11/09

Excelled at interfacing with customers with an empathetic personal nature

while influencing purchasing decisions of advance wireless products and

services. Demonstrated expert sales kills in positioning to customers

advance wireless internet service (Air cards) and PDA devices (Apple,

Android, Blackberry, Palm and Windows Mobile). Hands-on expert at

demonstrating use and benefits of each to customers to determine their best-

fit solution.

Duties consisted of sales floor preparation and maintenance. Consistently

sold to customers the right phone and essentials at the right plan the

first time at the point of sell. Was the Go-To person in assisting all our

customers with technical handset issues and PDA usage and advance

application needs matters.

Group Home Manager Florida Mentor, Lantana Beach, FL 03/09-06/09

In charge of house duties, setting appointments and making sure that our

mentally handicapped patients attended them. Also took care of their daily

hygiene needs. Was their constant companion when accompanying them on

weekend trips to the beach, parks, mall, etc?

Lead Store Technician Verizon Wireless/Flextronics Boynton Beach FL

04/05-11/08

My duties included helping customers with their wireless accounts and

recommending proper data features based on each customer's usage levels.

Leader at recommending and selling accessories to complement customer's

device needs.

Responsible to make sure all phones on the sales floor were working

correctly. Generated work schedules for my team. Traveled to all South

District stores to fix the software loader computers which installed the

latest phone software and the Cellbrite machines for contact and data

transfers between devices.

EDUCATION

07/10-Current Kaplan University

6301 Kaplan University Avenue Fort Lauderdale, FL 33309

11/03-05/04 Royal Palm Beach High School

10600 Okeechobee Boulevard, Royal Palm Beach, FL 33411

EXTRACURRICULAR ACTIVITIES

FBLA- Future Business Leader of America

Vice president of the group had to organize meetings every week. Traveled

to different parts of Florida to compete against schools.

Health Care Provider CPR/AED Certified

Class D License for Security

LANGUAGES

I speak English as well as Spanish fluently. I can also read and write both

languages clearly and proficiently.

REFERENCES

References available upon request.

Contact this candidate