Faith Lane **** Magnolia St Rockford, IL *****

779-***-****

abxt71@r.postjobfree.com

Objective: An interesting position with a growing company, to utilize my many talents.

Experience: Vision Financial Rockford, IL

Bilingual Collections 11/2012 to 3/2013

• Maintained a portfolio of 1400 debtors.

• Worked on a dialer and contacted debtors for payments.

• Worked within the guidelines of the FDCPA.

• Processed payments.

• Skip traced to locate debtors.

The Connection Loves Park, IL

Customer Support/ Sales/ College Admissions 02/2012 to 11/2012

• Contacted business owners re: Restaurant.com and discussed benefits.

• Studied demographics for potential financial growth for the merchants

business and restaurant.com.

• Processes sales for government cell phone program.

• Processes orders for Harriet Carter magazine.

• Contacted potential students for school.

• Discusses benefits and scheduling, as well as class availability.

Vecchio and Vecchio Grand Prairie, TX

Bilingual Paralegal 10/2008 to 07/2010

• Interviewed potential clients for P/I attorney’s office and via the telephone.

• Wrote legal memos.

• Prepared and filed documents at local venues

• Attended depositions and trials.

Apple One Staffing Services Arlington, TX

Customer Support/ Collections Bilingual 02/2005 to 09/2008

• Collected for Comcast, Charter, and Time warner cable services.

• Accepted and processed payments

• Set up box pickups and set service times.

Interactive Response Technologies (IRT) Ft. Lauderdale, FL

Account Manager/ Sales Bilingual 02/2002 to 07/2005

• Maintained files for First Data Merchant Services.

• Contacted merchants on a quarterly basis to discuss account improvement.

• Sold and updated credit card machines for account truncation law, and

enforced HIPPA regulations.

Capital Acquisitions and Rockford, IL and Ft. Lauderdale, FL

Management (CAMCO)

Collections/ Training Bilingual 05/2000 to 03/2002

• Called and collected out- of - stats debts.

• Set up payment plans and maintained files.

• Accepted W/U, M/G and check or debit card payments

• Trained collectors on techniques and FDCPA regulations.

• Skip traced using Accurint.

MCI WorldCom Rockford, IL

Sales/ Customer Support Bilingual 11/98 to 04/2000

• Took inbound calls.

• Sold and upgraded long distance plans.

• Upgraded plans to international calling plans.

Education: Boylan Catholic H.S. Rockford, IL

Diploma 1992

Marquette University Milwaukee, WI

Associates, Communications 1992-1994

Arlington Career Institute Grand Prairie, TX

Associates, Paralegal Studies 2007-2009

Languages:

Spanish Read/ Write/Speak

References: Available upon request

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