abxij4@r.postjobfree.com ***** Cambridge lane apt*** Warrensville hts, OH 44128 216-***-****

Shakena Gordon

Summary

Customer Service/Sales Representative

• Fulfilled all CSR responsibilities using strengths in interpersonal and

communications skills.

• Consistently exceeded goals for daily and weekly calls taken

• Keeping loan buybacks and card sales at 90% and above each month

• Resolved complex customer issues thoroughly and diplomatically, without

having to escalate calls to manager.

• Known for the ability to strengthen relationships and educate customers

resulting in customer satisfaction, retention, and increased sales

Professional Experience

Ace Cash Express March 2012– present Center Manager

Developed highly empathetic client relationships and earned reputation for

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exceeding sales goals.

Responsible for and opening and closing procedures.

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Completing short term and title loans efficiently and effectively

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Built customer loyalty by placing follow-up calls for loan customers daily

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Check Cashing Procedures

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Passed customer service experience shop with a 110%

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Chuck E Cheese April 2008– March 2012 Opening Coordinator

• Managing and training new hires

• Providing great service by greeting customers and ensuring customer

satisfaction

• Counted inventory and ordered merchandise.

• Suggestive selling key items to customers

• Met companies sale goals each month

• Granted employee of the month on 3 occasions

• Coordinated birthday parties making follow up calls to parents and offering them

birthday packages and key items to increase the sales of the store

Highlights:

Quick adaptability to change, cash handling expert, work effectively individually or

with a team, collections proficiency, sales expertise, cheerful and energetic with a

good sense of humor. POS system expert, experienced in using MS office, staff

training and development, prior experience in being evaluated by customers,

intermediate in American Sign Language

Education:

Cleveland State University May 2011 BA in Communications

Deans list

Article published in COMpass 2010 a Cleveland State publication for the School of

Communication

Created press releases and advertising campaigns

Public Relations for a contemporary band Post Vinyl, implemented releases,

flyer's, and using social networks to make the group public and increase

awareness about shows and events

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