Jaiyeola Osunrinade

+278********

abxbnh@r.postjobfree.com

Personal Statement

I have excellent communication skills which I have developed over time as an engineer. I have learnt this through administration, support, installation and implementation of projects. I am a fine conscientious engineer, one who is more than competent in working as an individual as well as in a team, the qualifications and work experiences that I have so far gained. I have also developed skills in working under pressure and been able to keep organized at all times in order to meet deadlines and also solving problem has been one of my priced skills. I have developed this over the years of working.

Key Skills

Problem solving skills

Written and verbal communication skills

Strong customer service skills

Self-motivation and ability to take the initiative

Ability to work well under pressure

Teamwork skills

Employment History

EMC Computer Systems

Senior Customer Service Engineer August 2016 to Current

Mentors CEs.

Participate in post mortem process for problems as appropriate.

Follow policies and procedures for change and incident management. Run projects from functional and technical perspectives

Exhibit extensive organizational, analytical, multi-tasking, and prioritization skills

Follow policies and procedures for change and incident management

Configures and documents EMC software, hardware and service solutions to meet customer and sales objectives

Qualifies sales opportunities in the terms of customer technical requirements, competition.

Acts as a support role in leadership meetings for District Sales and Services EMC Computer Systems

Customer Service Engineer September 2010 to July 2016

Mentors CEs.

Participate in post mortem process for problems as appropriate.

Follow policies and procedures for change and incident management. Run projects from functional and technical perspectives

Exhibit extensive organizational, analytical, multi-tasking, and prioritization skills

Follow policies and procedures for change and incident management

Configures and documents EMC software, hardware and service solutions to meet customer and sales objectives

Qualifies sales opportunities in the terms of customer technical requirements, competition.

Acts as a support role in leadership meetings for District Sales and Services South African Post Office

Storage Administrator May 2008 to August 2010

Present storage solutions to peer group and management

Assist with establishing Storage Technology selection criteria for applications

Leads and participates in new technology evaluations, product upgrades, hardware refreshes, and data migrations Storage provisioning, reclaims, replication, migrations, and other storage needs in a timely manner to facilitate business operations for the storage network environment

Participate in the planning, approval, and implementation of Storage related changes

Involvement with Incident and Problem Management activities

Performance management and resource optimization

Assist with operational documentation

Education History

National Institute of Science Technology January 2000 to June 2003 Qualifications

Science Laboratory Technology –

Diploma of Higher Education

Interests and Achievements

Excellence at EMC Award –

June 2014, October 2014, November 2013. June 2015 EMC, Consistently Exceeding Performance Rating –

January 2011, January 2012, January 2013, January 2014, January 2015, January 2016

Certifications

Implementation_Engineer,_VPLEX_Specialist_Version_1.0_certificate Implementation_Engineer,_RecoverPoint_Specialist_Version_1.0_certificate Platform_Engineer,_CLARiiON_Specialist_Version_6.0_(EMCPE)_certificate Platform_Engineer,_VNX_Specialist_Version_7.0_certificate Information_Storage_Associate_(EMCISA)_certificate Implementation_Engineer,_Avamar_Specialist_Version_1.0_certificate Trainings

Microsoft products - (Office Applications).

Microsoft Server Environment - (Windows Server OS)

Networking Environment - (Cisco, Brocade, Mc-Data )

Virtualization Environment - VMWare

Enterprise Backup & Recovery – (Recover Point) (London,UK)

Isilon Implementation and Management (London, UK)

VPLEX Operations and Management (London, UK)

VPLEX Performance Management and VNX series Unified Performance (London, UK)

EMC, Avamar Installation and Maintenance (Brussels, Belgium)

All VNX Series File and Unified Installation and Maintenance (Frankfurt, Germany)

VNX Performance and Troubleshooting (London, Uk)

Celerra Installation and Maintenance (Frankfurt, Germany)

All Symmetrix Series Installation and Maintenance (Frankfurt, Germany)

Clariion Installation and Maintenance (Frankfurt, Germany)

Centera Implementation and Management (Frankfurt, Germany)

Data Domain Implementation and Management (Frankfurt, Germany)

ESRS Implementation and Management (Frankfurt, Germany)

Recoverpoint Installation and Maintenance (Frankfurt, Germany)

CCNA Routing and Switching Boot Camp version 2.0 (Johannesburg, South Africa) References

Available on request

Contact this candidate