E m a i l: a ja y @ k i n go r a n g es. co m

C o nt a ct: + 9 1 9 87 00 1660 1

Curriculum Vitae

Technical Writer

Ajay Narang

Name Ajay Narang

Residence Mumbai, India

Nationality Indian

Profile Overview

Experience of seven (7) plus years in creating different types of

documents and drawings that include:

Standard Operating Procedures (SOPs)

User Guides

Installation Guides

White Papers & Patent Papers

Functional Flow Diagrams

UML Diagrams for the Software Lifecycle

Skilled in writing, editing, and creating templates for various

manuals that include:

User Guides

Online Help

Standard Operating Procedure Documents (SOPs)

Instructor Led Training Manuals (ILT)

Web based Training Manuals (WBT)

e-Learning Modules

Mobile-Learning Modules

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Curriculum Vitae

Technical Writer

Ajay Narang

As a Consultant

Client Xoriant Solutions Pvt Ltd (http://www.xoriant.com)

Role Technical Writer

Project Reviewing and formatting the Functional

Details Specification document.

Utilized MS Visio to create functional and UML

diagrams.

Reviewing the High Level and Detailed Design

document for the module, Payment Gateway.

Client Leegan Software Pvt. Ltd (http://www.leegan.in/)

Role Technical Writer

Project User Manual, Quick Start Guide, and Online Help for

Details Hydranautics IMSD Application.

Client Optimal Path (http://www.optimalpath.com)

Role Technical Writer

Project User Manual and Online Help for OptimalSuite™.

Details Online Help for the Dynamic Routing Engine product.

User Manual for LNP.

Marketing Presentation in Articulate.

Online Help for the Reporting Server.

Multiple internal process documents.

Client The Learning Deli (http://thelearningdeli.com/)

Role Instructional Designer

Project Designed 6 eLearning courses in their cloud-based

Details LMS, Adrenaline Authoring.

Client MindGate Solutions Pvt Ltd (http://www.mindgate.in)

Role Technical Writer

Project User Guide for i-Greens – Global Tracking Module.

Details

Client Mitr Multimedia (http://www.mitrmedia.com/)

Role Instructional Designer

Project Prepared 30 Teacher’s and Student’s guides for K -12

Details virtual labs developed for class 9 and 10 students.

This forms an integral part of HCL's virtual

classroom training product.

eLearning courses in Articulate for SingTel

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Curriculum Vitae

Technical Writer

Ajay Narang

Client Knowledge Platform

(http://www.knowledgeplatform.com/)

Role Instructional Designer

Project Seven eLearning courses using Articulate for a

Details shipping company, Horizon

Client Xyka Software Pvt Ltd (www.xyka.com)

Role Technical Writer

Project Online Help for Queensland Rail Rezopia

Details (www.rezopia.com)

Online Help for Call Center module of Rezopia.

Online Help for Rezopia Administrator module.

Client PMAM IT Services (www.pmam.com)

Role Technical Writer

Project Online help for the CRM application

Details (www.pmamcrm.com)

Online help for the False Alarm Management

System. Also utilized Adobe Captivate to prepare

online help demos

Designed and created the CRM Marketing Collateral

for Tax Return Preparer’s and Non Profit

Organizations

RFP for the FAMS application for the city of Denver

Success Stories for PMAM’s In House magazine

Online help for the PMAM Human Capital

Management System (HCMS)

Client ImpTrax (www.imptrax.com)

Role Technical Writer

Project User Manuals and Online Help for ImpTrax SQL

Details Compare, SQL Dashboard, SQL MultiExecute, and

SQL Analytics

Client Aptara Corp

Role Technical Writer and Instructional Designer

Project One hour training courseware in Articulate

Details

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Curriculum Vitae

Technical Writer

Ajay Narang

Client Shreous Technologies

Role Marketing and Web Content Specialist

Project Developed content for their website,

Details http://www.designiservices.com/Projects2010/shreo

us/

Client Vedic Sciences Pvt. Ltd.

Role Content Writer

Project A Patent paper for a software device

Details

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Curriculum Vitae

Technical Writer

Ajay Narang

Permanent Employee

Company CareFusion (www.carefusion.com)

Name (July 20, 2010 to June 2011)

Role Senior Technical Writer

Activities Creating and updating user guides, manuals, and

and read me files for existing and new medical products

Projects that include Pyxis Connect, Pyxis Specimen

Collection Verification, Pyxis Tissue and Implant

Module, and others

Converting the existing guides in FrameMaker and

RoboHelp

Updated the Desktop and PDA version of the

Specimen Collection Verification user guide.

CareFusion is a well-known brand in developing medical products and

it services over 120 countries across the globe. The organization is

headquartered in San Diego with the vision to improve the safety and

cost of healthcare for generations to come. In India, its development

center operates from Chandigarh and has a team of 55 personnel

involved in software development, testing, R&D, Quality Analysis, and

documentation of products.

Company The Bank of New York Mellon (www.bnymellon.com )

Name (March 17, 2008 – July 16, 2010)

Role Technical Writer

Activities Gathering financial process information from the

Subject Matter Experts (SMEs) by visiting onsite (US

and European Countries) and using web tools such

as, Webex, SnagIT, and Adobe Captivate

Creating process maps using Microsoft Visio

Responsible for creating SOPs template

Structuring documents as per the BNY Mellon’s

documentation repository, Knowledge Source (KS)

Projects Created the Standard Operating Process template,

which forms the basis to document the existing and

future BNYM process documents

Documented over 150 processes related to securities

transactions performed by the BNYM with the

Depository Trust Corporation (DTC), Investment

Manager’s Services (IMS), Transfer Agency, and

others.

The Bank of New York Mellon (BNYM) is a one of its kind asset

management and asset servicing organization that caters to clients in

United States of America, United Kingdom, Asia Pacific, Europe, and

Middle East and Africa. The organization is head quartered in New York

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Curriculum Vitae

Technical Writer

Ajay Narang

and boasts over $23 trillion assets under custody or administration

and more than $1.1 trillion under management.

Company Adventity (www.adventity.com )

Name (December 07 – March 08)

Role Technical Writer

Activities Planning and creating templates for FSD, FRD, User

Manuals, and Online Help documents

Communicating with the Subject Matter Experts

(SME) for preparing the above documents

Adventity is the market leader in the provision of Knowledge Process

Outsourcing ("KPO") to the Financial Services Industry. Its Research &

Analytics division provides global coverage to our client list of top

global and boutique investment banks, independent research houses,

hedge funds (across strategies), asset managers, private equity /

venture capital funds and management consulting firms.

Company Systime (April 07 – November 07) (www.systime.net)

Name

Role Associate Technical Writer

Activities Creating User Manuals, Online Help documents,

Installation guides, designing brochures, and

Website content

Coordinating with the SME’s and the offshore team

members for preparing the above documents

Projects Updated existing user manuals, installation guides,

and white papers for VersaPOS, an end-to-end retail

management solution developed for retailers in

various verticals

Created help files using RoboHelp for VersaPOS

Conducted product training for the new team

members in VersaPOS

Created user manual for Victoria Energy Corporation

(VENCORP), one of the chief electricity distributor in

Victoria, Australia

Systime, a global business solutions provider is a 100 percent holding

of CMS group. It is the third largest JD Edwards practice worldwide

and an Oracle Certified Advantage Partner. It boasts awards that

include Oracle JD Edwards Partner of the Year 06-07 and 07-08.

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abx4lw@r.postjobfree.com

+91-987*******

Curriculum Vitae

Technical Writer

Ajay Narang

Company Net Systems Informatics Pvt Ltd (November 06 – 07)

Name (www.n-syst.com)

Role Technical Writer

Activities Preparing WBTs, ILTs, Student Guides, Faculty

guides, White papers, and Knowledge Solutions

Communicating with the SME’s, searching the

internet, and participating in various online forums

to gather the information for preparing the above

documents

Projects Prepared an e-learning module on C# for a leading

IT training company in India, Aptech India Private

Limited

Prepared an Instructor Led Training (ILT)

courseware on ZBrush 2, an animation software for

a leading IT training company in India, Aptech India

Private Limited

Prepared an ILT courseware on CCNA for a leading

hardware institute in India, Jetking

Prepared solutions on Internet Explorer 7 for a

leading content provider website in the US, Right

Answers

Net Systems is one of its kind firms to amalgamate the Content

Management and Accessibility divisions. Content Management includes

developing e-learning content, instructor led training, courseware

development, online files, and white papers. In the Accessibility

division, Net Systems provides training, testing, and consulting

services for changing the existing non-accessible software to an

accessible one. In addition, the organization creates Software as per

the Section 508 and Web Content Accessibility Guidelines (WCAG)

standards.

Company Whizkids (October 2001 to October 2002)

Name

Role Senior Correspondent

Activities Taking interviews, assigning stories to the juniors

and dealing with the middle and top-level employees

of news and broadcasting organizations.

Whizkids was India's only pioneer content providing agency that

boasts clients like Mid-Day, The Asian Age, Ananda Bazaar Patrika,

The Telegraph, Anandlok, Punjab Kesari, Amar Ujala, Dianik Bhaskar,

The Gulf News, and The Times of India Group among others.

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abx4lw@r.postjobfree.com

+91-987*******

Curriculum Vitae

Technical Writer

Ajay Narang

Tools Knowledge

RoboHelp / HTML Help Workshop Online Help & Web Help

MS Word / FrameMaker Word Processors

Camtasia / Adobe Captivate Video Creator

SnagIT / Photoshop Image Editing Tools

MS Excel / Open Office Spreadsheets

MS Access / SQL Database

Webex / LogMein / Citrix / TightVNC Remote Desktop Control

Power Point / Acrobat Presentation Applications

Articulate – Studio and Storylines eLearning Application

Languages

Languages Speak Read Write

English Fluent Fluent Fluent

Hindi Fluent Fluent Fluent

Certifications

SWIFT (Basics in MS Office) from NIIT Private Limited

Basics in C Sharp Programming from NIIT Private Limited

GNIIT from NIIT Private Limited

Software Technologies

Technologies Level

Java Intermediate

J2ee Beginner

XML Intermediate

CCNA Beginner

ZBrush Intermediate

Education

Bachelor of Arts with specialization in Economics from Guru Nanak

Khalsa College, Mumbai University (March 2003) scoring 62%

HSC from Bharat College (March 1999) scoring 51.50%

SSC from St. George High School (March 1997) scoring 57.33%

Personal Details

Passport Number: G5285831

Valid Visa: USA - B1

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