REBECCA ADDY

512-***-**** . abwtnm@r.postjobfree.com

OFFICE MANAGER . OPERATIONS MANAGER

Office Management / Troubleshooter / Vendor Relations / Staff

Supervision / Strong Administrative Skills

Dynamic, creative and detailed Business Professional with over 18

successful years of combined experience in Office Management, Staff

Supervision, Program Management, Operations, Staffing, Contracts

Administration, Strong Administrative Skills, Liaison Activities, Human

Resources and Client/Staff Relations. Focused ability to consistently

accomplish corporate objectives through organizational talents, attention

to detail and meticulous follow-through; experience in handling sensitive

and confidential data, matters and files. Work well in a team environment

or in self-managed projects with little or no supervision; demonstrate a

high-level of critical thinking and problem solving. Strong project

management skills with the ability to multi-task and complete projects

within tight deadlines. Functioned successfully in start up companies as

well as a Fortune 50 company. Demonstrated core competencies:

Office Manager . Administrative Expert Billing . Invoicing . Payroll

Staffing . Insurance-WC, P & C Integrating Programs and Processes

CAREER HIGHLIGHTS

EmploySense Staffing; Austin, Texas 2010-2012

Operations Manager . Business Development Specialist . Account

Manager

. Direct daily operations and all phases of branch

management for up to three (3) facilities

. Ensure optimum operational performance, including

personnel/contractor recruitment, contract negotiations, administration

. Interview, hire, manage and train Branch and Account

Managers; delegate responsibilities, evaluate performance and mediate

. Oversee billing, invoicing, aged receivables and payroll;

process incoming and outgoing mail; approved and submitted expense

reports

. Teach and train managers how to ensure that recruiting

paperwork associated with each temporary hire is completed, including

client and candidate agreements, reference checks and drug screens

. Negotiate contracts and pricing with clients on various

types of construction projects; obtain clients' insurance requirements

and order certificates of insurance, meeting those requirements

. Perform periodic reviews of labor/construction/insurance

agreements, ensuring each party abide by the governing contract, keeping

track of assigned companies, shifts, pay rates and changes

. Streamline various operating procedures, which eliminates

redundancy and provides more efficient reporting, ensuring clients are

billed correctly and workers paid on time

Able Body Labor; Austin, Texas 2003-2010

Office Manager . Account Manager

. Managed all aspects of branch operations, client

recruitment, client fee and contract negotiations, and client/applicant

services

. Made cold calls to various construction sites to obtain

new job orders, surpassing $2M in revenue within a very short time span

. Procured contracts and oversaw administration; performed

jobsite safety surveys, ensuring clients were compatible; ordered

insurance certificates, meeting insurance requirements

. Reviewed candidate applications and evaluated work

history, education, training and job skills

. Interpreted and explained human resource policies and

procedures to potential candidates

. Placed qualified applicants in both general labor and

skilled positions

. Approved and submitted expense reports; Processed incoming

and outgoing mail; Prepared and submitted certified payroll reports;

reviewed operational procedures; identified sources of high error

frequency and submitted recommendations for change

REBECCA ADDY

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Philip Morris, USA; Austin, Texas 1993-2003

Unit Manager (1999-2003)

. Interviewed, hired and directed five (5) Territory Sales

Managers; taught how to successfully implement strategies for generating

market share growth within their respective territory with an average of

140 active retail accounts

. Surpassed objectives generating over $36M in annual

business for this unit with personal responsibility covering five (5)

retail chain accounts and a wholesale account

. Met regularly with three Wal*Mart District Managers and

their respective Store Managers to share materials I had put together on

the performance of the cigarette category in each store and as a

district overall. I did this with the four (4) other retail chain

accounts and my wholesale account, as well

. Processed incoming and outgoing mail; researched data and put

into Power Point presentations for customers showing sales year to year

performance in their tobacco category

. Provided superior customer service while cultivating new leads,

negotiating and securing contracts, and hunting for new sales

opportunities within each account, which dramatically enhanced the

bottom line and high product retention rates

Territory Sales Manager (1993-1999)

. Served as liaison between corporate and local convenience

store chains winning premium-level marketing contracts

. Generated leads, opened doors and built relationships,

working with various-scale chain accounts, delivering impressive

presentations regarding the advantages of company's brand compared to

competitors

. Fostered relationships with business verticals during

sales process and maintained solid relationships with each client type

. Maintained day-to-day account management; coordinated

onsite presence, utilizing an extreme knowledge of all internal

processes, applications and tools available to do the job successfully

. Processed incoming and outgoing mail; researched data and

put into Power Point presentations for customers showing sales year to

year performance in their tobacco category

. Increased company recognition, sales and revenue by

growing client base, increasing market share and distribution in retail

stores

. Created innovative ways that bridged fulfillment with

client's needs, ensuring satisfaction at all levels

. Built strong relationships through establishing presence

with consistent call frequency, follow-up, and introducing new

products/services and reintroducing present products/services at each

meeting

. Attended unit meetings sharing best practices and provided

direction on current and future goals

Texas National Insurance Agency

1989-1993

Commercial Lines Supervisor

. Interviewed, hired and directed five (5) Customer Service

Representatives; trained on all commercial lines policy types and

coverage; how to market, order and maintain coverage as requested by

customers

. Communicated and built strong relationships with underwriters

at the multitude of insurance companies represented by this independent

agent

. Developed and maintained working relationships with our

solicitors, acting as liaison and mediator, when necessary, between my

customer service representative and them

. Fostered and maintained solid relationships with new and

existing customers

. Passed required test and obtained an insurance Solicitor's

License Certified Insurance Counselor Designation

. Completed, passed course study, and received a Certified

Insurance Counselor Designation

EDUCATION: Legal Secretary Degree, American Commercial College; Abilene,

Texas

St. Edward's University, General Studies; Austin, Texas

Cisco Junior College, General Studies; Abilene, Texas

AFFILIATIONS: Board of Directors, National Association of Women in

Construction

Board of Directors, Associated Builders and Contractors, Chaired

Committees for Caveats

TECHNOLOGY: Windows, Word, Excel, PowerPoint, Outlook, COATS, SFA, FSI and

Proprietary Software Programs

REBECCA ADDY

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