DEBRA L. KRISTY

***** ******* ****** • Oak Park, Michigan 48237

abwoi2@r.postjobfree.com • 248-***-****

Q UALIFICATIONS P ROFILE

Highly organized, Project Manager/Implementation Consultant, with diverse experience managing

major accounts, overseeing new system implementations as a Project Manager, and ensuring exceptional

client relations.

Efficiently coordinate and provide all aspects of system implementations and upgrades, client

training, and ongoing issue resolution.

Consistently achieve maximum productivity to meet company goals and deadlines while

providing the highest levels of client satisfaction.

Proven ability to build, cultivate, and sustain mutually beneficial, long-term customer

relationships.

Proficient in, Practice Partner Billing, experienced in Practice Partner EHR, MPS Chain Host,

Pharmaserv Pharmacy System, limited experience with SQL scripts for pulling report data. MBS,

MedAxxis, and IDX Practice Management Systems, as well as using Microsoft Project, Microsoft

Office (Word, Excel, PowerPoint Outlook), and People soft applications. Experience in SAP,

SharePoint and Focus.

Accurately maintained medical accounts receivable and collections for hospitals, physician

practices, and large billing services. Over 25 years of experience.

P ROFESSIONAL E XPERIENCE

McKesson Physician Practice Solutions- Remote-work from home May 2008 to

April 2012

Project Manager, March 2010 to April 2012

Planned and managed new customer implementations from the point of sale to customer go live.

Scheduled all resources for the implementation process. Conducted, daily and weekly reviews

meetings to maintain project scope with team and customer along with maintaining meeting agendas.

Forecasted and budgeted the projects and reported to team, customer and upper management of any

target changes or risks. Managed issues tracking and assigning resources.

Maintained all project documentation and stored on company’s shared drive for team to review.

Created processes where some were needed to help with special projects such as a major upgrade.

Assisted in processes and documentation updates.

Maintained, professional customer relationships.

Less than 25% travel.

Implementation Consultant, May 2008 to March 2010 -Remote-work from home

DEBRA L. KRISTY

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Coordinated and trained the conversion of legacy system to McKesson’s Practice Partner Practice

Management system as the SME.

Managed and trained all aspects of the project from point of sale to customer go live via remote and

onsite. Consistently met deadlines to keep the project moving forward including but limited to

budget, timeline, resources and issues tracking.

Assisted clients in maintaining cash flow through regular accounts receivable reviews. Monitored

claims during implementation process to ensure payment/rejections. Communicated extensively with

development and front line support staff to resolve client issues. Assisted customer with workflow

within their practice.

Planned and conducted training classes at the annual User Group Meeting. Maintained professional

customer relationships.

Approx. 50 to 75% travel.

MCKESSON PHARMACY SYSTEM. – Livonia, Michigan November 2005 to May

2008

Chain Account Manager, November, 2005 to May 2008

Managed eleven chain pharmacy totaling approximately 68 stores in using McKesson pharmacy

software products. Consistently offer timely response to customer inquiry’s and meet deadlines and

achieve client objectives. Discuss client issues, product improvement, and new system functionality

with development staff. Conduct onsite training on the Chain Host module of the MPS software.

Provided timely, quality responses to customer calls. Researched and resolved client issues to ensure

maximum satisfaction. Scheduled and monitored all upgrades for my assigned accounts. Worked

closely with inside sales on contractual hardware upgrades or new add-on sales when needed, such as

adding a new store. Assisted in selling new add-on products when needed. 25% Travel.

PER-SE TECHNOLOGIES, INC. – Southfield, Michigan September 1992 to November, 2005

Senior Account Manager, February 2005 to November 2005

Expertly implement and train client staff on MedAxxis Practice Management System.

Provided highly effective implementation and trained major accounts, including hospital physician

practices and large billing services. Actively managed accounts receivable and conduct monthly

reviews with top client leadership. Discussed client issues, product improvement, and new system

functionality with development staff. Continually addressed and resolved issues through weekly

meetings with hospital staff. Worked closely with sales team to demonstrate and present new features of

billing system. Coordinated implementation calendars for staff coverage during “go live” phases of

projects. Accurately tracked major projects and deadlines.

Key Achievements:

Successfully managed Accounts Receivable conversion from legacy to MedAxxis Practice

Management System.

Played critical role in selling new system to existing customers, maintaining 80% retention

rate through conversion process.

Consistently offered timely response to meet deadlines and achieve client objectives.

Conducted Software Demo’s with the Sales team and on my own.

Set up and worked trade shows with Sales team and smaller shows on my own.

Implementation Specialist / Account Manager, 1994 to 2005

Expertly developed and presented onsite training on MBS and MedAxxis Practice Management

Systems to private physician offices and hospital-owned clinics. Assisted clients in maintaining cash

flow through regular accounts receivable reviews. Communicated extensively with development staff

to resolve client issues. Actively participated in product demonstrations to potential clients either on

my own or with sales team.

Key Achievements:

Effectively sustained and grew existing client base by promoting and introducing new product

features.

Earned promotion to Senior Account Manager based on exceptional performance.

Client Support, 1992 to 1994

Answered hotline and provided timely, quality responses to client calls. Researched and resolved

client issues to ensure maximum satisfaction. Conducted regular training, guidance and assistance on

MBS Medical Billing software.

Key Achievement:

Promoted to Implementation Specialist / Account Manager due to outstanding product

knowledge and superior client relations skills.

Previous Experience

NORTHVILLE FAMILY PRACTICE – Northville, Michigan 1991 to 1992

Accounts Receivable / Collections

Accurately managed accounts receivable, input billing, and posted payments from patients and

insurance companies. Processed insurance rejections for re-submission. Prepared and submitted

delinquent patient accounts for collections.

UNIVERSITY OF MICHIGAN HOSPITALS – Ann Arbor, Michigan 1980 to 1991

Accounts Receivable / Collections

Efficiently maintained accounts receivable for Departments of Anesthesia Associates,

Otorhinolaryngology Associates, and the Student Health Services. Input billing and posted payments

from patients and insurance companies. Re-processed insurance rejections and prepared delinquent

accounts for collections, kept a less than 60 day delinquency on clean claims.

E DUCATIONAL B ACKGROUND

Baker College-Online 2013

Currently enrolled in Associates in Account & Management

Washtenaw Community College – Ypsilanti, Michigan

General Studies Coursework- 1984

Professional Seminars

Medical Billing for Surgery-1988

DEBRA L. KRISTY

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BCBSMi, Medicare, and Medicaid on Billing Issues 1986-1988

McKesson Center for Learning classes

Lean Six Sigma Yellow Belt Certified-2012

Project Management Methodology

Skill Soft Effective Time Management

Problem Solving Tool Box

Effective Business Writing

References upon request

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