Vilma C Calcano

*** ******* ** *** *****

Methuen MA 01844

978-***-****

abwkte@r.postjobfree.com

Summary

Experience in general office, and customer service. I am motivated, team-oriented, and excited

for new opportunities to prove my worth and show my skills. I am fluent in both English/Spanish,

and have experience on the phone and using all versions of Microsoft Word applications.

Work Experience

Blackboard Inc 2011-2012

Front Office Receptionist Lynnfield, Mass

• Perform the tasks of monitoring and overseeing visitor sign-in and sign-out process.

• Responsible for preparing and sending quotations for different products.

• Communicate with purchase department to collect outstanding bills.

• Perform the tasks of maintaining sales invoices, purchase orders and performance

invoices.

National Grid 2010-2011

Customer Services Representative Andover, MA

• Helping customers with electric inquiries.

• Maintaining account data, as well as updating customer files.

• Processing Credit card payments.

• Restoring electric and gas services.

Famous Footwear 2009-2010

Assistant Store Manager Methuen, MA

• Accept cash, checks, or bankcards for payment; complete checks and bankcards

transactions according to established procedure.

• Assists in other store areas, such as clean-up, shelf-stocking, or keeping merchandise

displayed in an orderly manner.

• Knowledge of basic arithmetic. Skilled in handling and counting cash and also

communications in a professional manner with the public.

• Frequent training of new hires and maintaining order and upkeep of assigned departments.

General Warranty services 2008-2010.

Front Office Receptionist Salem, NH

• Performed all administrative and general office duties.

• Answering Incoming calls, as well as transferring calls.

• Provided Product information.

• Examine customer claims, recommending changes to customer accounts.

School

Lawrence high School 2003-2007

Study Customer support and office administration

Programs with great knowledge

• Microsoft word

• Microsoft Excel

• Microsoft Spreadsheet

• Microsoft Office 2010-2009

• Microsoft PowerPoint

Contact this candidate