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Customer Service Manager

Location:
Columbus, OH, 43119
Posted:
May 29, 2013

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Resume:

Resume

Vanessa Astudillo

*** ******** **

Galloway, OH 43119

614-***-****

abwk0m@r.postjobfree.com

Summary of Qualifications

• Team Player & Leader

• Outstanding Customer Service Skills

• Management Experience (1 years)

• Proficient in Spanish (Conversational, Understands 95%)

• Responsible, Reliable, Accountable, Dependable, & Hard-Working

Objective

• I have worked within a wide away of industries for a little bit over 5 years. I would like to work with your

company so I will be able to broaden my horizons. My purpose and mission, should you choose to hire me, is

to bring this company as much revenue as possible, while expanding my experience and knowledge. I am

currently in college at Columbus State as a dual major, majoring for an Associate of Arts degree and a Digital

Photography certification.

Experience

• Carter’s Collision Consultants Photographer, Website Manager, & CSR

2012 – Present

Answer and respond to emails and telephone calls from potential and current clients

Conduct photo sessions of clients on location in a natural light setting

Edit/retouch photos for online proofing gallery viewing/ordering

Place desired images onto a CD with a limited print release

Assist clients/potential clients with any concerns or complaints

Book consultations for photo shoots and in-person proofing gallery viewings

Manage office documents

• Taco Bell Crew Trainer

2009 – 2011

Taking orders from customers at front counter and drive-thru

Repeating the orders back to the customers to ensure order accuracy

Keep dining lobby and parking lot areas clean and sanitized

Operate a cash register

Manage funds/credit card receipts in cash register for drawer assigned

Review/Complete shift paperwork for drawer at the end of shift

Assist customers with any concerns or complaints

Train new employees, retrain current employees as needed

Preparing food items, as per instructed in Taco Bell training manuals, as many times needed

• Murphy USA Store Cashier

2008 – 2009

Resume

Completed shift paperwork for drawer, lottery, and money order during shift

Accounted for all sales and paid outs for lottery and money orders

Keep the store and parking lot organized, tidied up, dusted, swept, and free from garbage

Discarded and recorded proper waste on expired or out of date food items

Assist customers with any concerns or complaints

Manage fuel price changes on signage and gas pumps via register

Checked vendors in and verified amount of merchandise received

Print up lottery results, scan scratch off tickets, and submit lottery games on lottery machine

Keep cigarettes stocked up in cigarette shelves behind registers

• Burger King Shift Coordinator

2006 – 2008

Taking orders from customers at front counter and drive-thru

Repeating the orders back to the customers to ensure order accuracy

Keep dining lobby and parking lot areas clean and sanitized

Operate a cash register

Assist customers with any concerns or complaints

Preparing food items as per instructed in BK training manuals

Count, maintain, unload, and organize store inventory on a nightly basis

Replace or make arrangements to receive more food products when run out

Manage Burger King Daily Planner and month-to-date Blue Books

Manage funds in cash registers, safe, and nightly deposits

Manage employees

Manage and run scheduled shift

Make sure all food/health/labor laws and regulations are followed accordingly at all times

Input truck orders/invoices in book and in computer

Education

• Columbus State Community College Columbus, OH

Associate of Arts (2010-present)

Certificate in Digital Photography (2012-present)

• Ohio Department of Education/Columbus City Schools Columbus, OH

Graduated in 2010 with General Equivalent Diploma

Accomplishments

• Columbus State Community College

Dean’s List (Autumn 2011 Quarter – 3.58 GPA)

Dean’s List (Winter 2011 Quarter – 3.50 GPA)

References are available upon request



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