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Sales Customer Service

Location:
Saint Petersburg, FL, 33713
Posted:
May 28, 2013

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Resume:

Rolland George Gauthier

**** **** **. *..

St. Petersburg, Florida 33713

727-***-****

E-mail Address: abwfnc@r.postjobfree.com

Career Objective:

I want to manage a multi-level (retail, B2B, wholesale) manufacturing or service

providing company emphasizing the principles of quality management and continuous

improvement. I want to develop a dealership and/or franchise network program for a growing

progressive company that values long-term B2B and customer relationships.

Professional Experience:

Ceridian Business Services – September 2005 – February 2012

St. Petersburg, FL

Data Analyst/Claims Processor

Maintained statistical database for processing claims for HFSA and DFSA, specializing

in database conversion of insurance files for automatic reimbursement. Developed and

maintained several data point matrices to calculate unit costs for employee and department

performance. Developed faster and more accurate procedures to perform all tasks.

Pro-Techt Industries – June 2005 – September 2005

Clearwater, FL

Assistant to Sales Director

Administrated sales information and leads for retail and commercial sales force,

specializing in hurricane protection. Handled customer inquiries and helped coordinate a

customer care program for critical clients.

Metal Industries – May 2003 – June 2005

Clearwater, FL

Customer Service and Technical Support

Offered technical support to clients of a commercial HVAC manufacturing facility, while

entering sales information into a database program for manufacturing products. Offered computer

programming support to the clients and maintained a filing system.

AABC, Inc. – September 2002 – April 2003

St. Petersburg, FL

Marketing Director and Installation Specialist

Managed a marketing campaign that involves the creation and maintenance of a previous-

customer database. Also assisted in the installation of hurricane shutters, windows and doors.

Roll-a-way, Inc. – August 1999 – August 2002

St. Petersburg, FL

Commercial Project Estimator and Program Developer

Estimated and sold commercial bids for a large hurricane shutter company, using an

estimating program that I designed myself. In 1999, I was hired as an admin assistant and worked

my way up to these positions, using an extensive array of computer skills (see below).

Standard Corporation – September 1998 – July 1999

Kinston, NC

Assistant Quality Manager and Database Specialist

Maintained quality records and procedures for ISO9000 certification, as well as

performing safety audits and maintenance of safety records. Also assisted in Payroll, Accounts

Payable, personnel and equipment maintenance accounting.

Computer Skills:

Windows 7, 98, NT and XP:

• Microsoft Word, Word Perfect, Word Pro

Customer correspondences and interoffice memos, including mail merges and interactive

forms

• Microsoft Excel, Lotus 1-2-3

• Designed interactive Self-Maintaining Record-Tracking (SMART) spreadsheets

for various accounting, sales and data analysis applications

• Designed GridFigure, an interactive estimating program for storm shutters

(adaptable for any business)

• Visual Basic 6.0

Composed programs for performing electrical and mechanical engineering calculations

• Publisher

Designed advertisements, press releases, flyers, and postcards

• Access

Created client mailing databases, reports and forms

• PowerPoint

Created Slide show presentations, along with an interactive game-show format

Macintosh:

• ClarisWorks

Customer correspondences and interoffice memos

• QuarkXpress, MacPaint, PhotoShop, PageMaker

Designed advertisements, press releases, flyers, and postcards

Education:

University of Vermont – September 1981 – December 1983

Burlington, VT

Computer Science, Statistics and Mathematics

Central Connecticut State College – September 1986 – December 1987

New Britain, CT

Business Administration

• References and computer program demonstrations available upon request



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