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Customer Service Assistant

Location:
Bryant, AR, 72022
Posted:
May 22, 2013

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Resume:

Christen Smith Ferguson

501-***-**** (cell)

Bryant, AR 72022

abvwln@r.postjobfree.com

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Education

Ouachita Baptist University, Arkadelphia, AR

Bachelor of Arts Degree in Speech Communication Disorders May 2010

Minor in Music-piano performance

Overall GPA: 3.2 GRE: 870

Honors and aknowledgements

Dean's List-fall 2009 semester

Work experience

Easter Seals Arkansas CRC, Little Rock, AR

July 2010-Present

-Speech Language Pathology Assistant (October 2011-present)

SLPA for 1.5 years working with grade-schoolers, teens, and young adults

Current disorders providing therapy for include:

-Severe Mental Retardation -Language Disorders

-Mild to Profound Autism -Cerebral Palsy

-Speech Disorders -Downs Syndrome

-Behavioral Disorders

Trainings attended while working at Easters Seals Arkansas include:

-Pyramid PECS Basic Course (13 hours)

-Pyramid PECS Advanced (12.5 hours)

-Pyramid Transitioning from PECS to SGDs (5.5 hours)

-The Professional Course of the Greenspan Floortime Approach (12

hours)

-Teaching Critical Communication Skills (6.5 hours)

-FACTER-Functional Assessment and Curriculum for Teaching Everyday

Routines (6 hours)

-STAR (12 hours)

-Behavior Technician (July 2010-present)

Responsible for implementing Strategies for Teaching Based on Autism

Research (STAR),

Picture Exchange Communication Systems (PECS), behavior programs, and other

related programming in the Children's Rehabilitation Center (CRC),

classrooms, and other

areas where the children receive instruction; preparing materials related

to STAR, PECS, etc.;

demonstrating appropriate behavioral techniques, and assisting in the

training of staff in the

implementation of these techniques

Ashley Furniture Home Store, Bryant, AR

September 2009-May 2010

-Sales Associate

Customer service which included greeting and assisting customers,

as well as preparation of purchase tickets

First Baptist Church, Benton, AR

September2007-July 2009

-Student Intern

VBS music teacher (all ages), coordinated Bible studies,

worship team leader, organization of fundraising efforts,

mission trips, and other activities

Resident Assistant for Ouachita Baptist University Dorms, Arkadelphia,

AR August 2007-May 2008

-Hall Coordinator

Planned and lead monthly meetings, coordinated hall events/activities,

developed relationships with resident students

Ouachita Baptist University President's Office, Arkadelphia, AR

August 2006-May 2007

-Student Worker

Office greeter, telephone customer service, clerical tasks

WORK EXPERIENCE CONTINUED

Oak Forest Montessori School, Longview, TX

Summers of 2006, 2007

-Teachers Aid

Assisted with all daily activities as well as field trips

T&G Medical Billing, Longview, TX

January 2005-May 2007

-Clerical Assistant

Processed mail; verified patient information via computer;

various clerical tasks and customer assistance

campus and community involvement

. Assistant youth director at New Life Church, Maumelle, AR (Summer 2010-

Summer2012)

. Rolling on the River 5k run volunteer (2010-2012)

. Ouachita Singers- audition and traveling choir (3 years)

. Concert Choir (4 years)

. Voice Lessons (1 year)

. Piano Lessons (3 years)

. Missions work in Cajamarca, Peru; Mission Arlington and Green Oaks

School (a Christian based school for Downs Syndrome children) in

Arlington, TX; The Bowery Mission in Manhattan, NY

. Paint Your Heart Out-cleaned and painted local homes in community

(Summer 2008)

. Bread of Life Soup Kitchen, Benton, AR-served meals (Summer 2009)

. OBU Tiger Serve Day (1year)

. Qualifier for Who's Who Among American College Students (2009)

. Intramural Football and Soccer (4 years)

REFERENCES

Amy Orman Dr. Nancy Hardman

STAR Coach and Speech Language Pathologist Linn Chair of CMDS & Pre-

Medical Studies

Easter Seals Arkansas CRC Communication Sciences &

Disorders

3918 Woodland Heights Road Ouachita Baptist University

Little Rock, AR 72212 410 Ouachita Street, Box 3763

501-***-**** Arkadelphia, AR 71998

501-***-****

abvwln@r.postjobfree.com



Contact this candidate