Christine W. Venglar

**** ******* ****

Ortonville, MI 48462

248-***-****

abvwb9@r.postjobfree.com

OBJECTIVE

I am seeking a full time position with an established business, bank or credit union in the customer service

collections department.

QUALIFICATIONS

Typing 50 wpm, data entry. Spelling and grammar up to par due to business classes taken.

Experienced with in bound and out bound calls, western union electronic payments and numerous

dialers and pc programs.

Familiar with Lexis and Lexis Accurint programs for skip tracing.

Adjust to changes in the work place. Love to work with challenging customers.

Have a very good rapport with all customers whether problematic or not. I have good transportation

and come in when weather is good or very bad.

I had and passed the phone pro course at DTE. This course helps you to keep the call directed at the

purpose of the call and how to not let the customer go on a tangent about other things. I learned how

to settle issues, payments and problems with a 1 call resolution.

SKILLS AND ABILITIES

Priorexperienceinahighcallvolumecallcenter,bothinboundandoutboundcalls.Experienceinmeeting

a deadline, excellent customer care skills and proper grammar and English in both calls and written

communication.

I am adaptable to change and I am very flexible.

Lexis Nexis, type 50 wpm, dialer and computer literate, great customer care skills such as

patience.

Dependable

Dependable and on time for my job every day. I will make adjustments such as leaving early in

inclement weather to be on time.

Team Work

I work well with others and I am open to their suggestions. As a team worker I excell in all aspects

with the team.

Work Schedule

Adherence to my work schedule and changes made to accommodate overtime.

-1-

Communication

Communication with customers and co-workers is excellent. Patience with customers. I put myself

in their place and provide excellent service.

EMPLOYMENT HISTORY

Default Administration, 06/2004 -08/2011

Flag Star Bank, Troy, MI

Typing 50 w.p.m., data entry,. Took inbound and made outbound calls to mortgagors that were in default.

Updated each account daily with new addresses or phone numbers. Skip traced accounts to locate phone

numbers for mortgagors.

Flexible with my schedule, good transportation and great team worker.

Have worked with Lexis Nexis and Lexis Accurint programs for skip tracing.

Did very well on phone pays for several months in a row using western union phone pay program.

Handle very irate customers well and find it a challenge to help them come to a good conclusion for

both the company and the customer.

Senior Customer Service, 062001 -062006

DTE, Southfield, MI

Took inbound calls and made outbound calls on all delinquent accounts. Dealt with irate customers over

billing issues and came up with an adequate solution for both the customer and the company. Set up

payment arrangements, offered any help that was available from the state of Michigan. Took western

union payments over the phone and set up future payments with customer. Handled irate customers who

had service interupted or shut off.

Won several awards for taking the most payments per month.

EDUCATION

Business School accerlerated course Business

Sawyer School of Business, MI

CERTIFICATES / LICENSES

Cosmetology License State board of Cosmetology, MI

Phone Pro Course D.T.E. Energy, MI

HONORS AND ACTIVITIES

Have worked with senior citizens at church for fund raisers and have taught several of them how to knit

and cross stitch. I have special empathy for Senior Citizens as a whole.

NOTES / OTHER INFORMATION

I have won many awards for taking in the most payments at Flag Star Bank. I also have been awarded

a customer service award for bringing the most accounts current.

-2

Contact this candidate