Tasha Lewis

**** **** **** **** #**** ***

Jacksonville, FL 32210

Email address: abvp5e@r.postjobfree.com

Phone number 904-***-****

Summary:

Well experience in self-starting performs duties under minimum supervision. Eleven years of

experience in Customer Service in Data Entry coding, Financing, Mortgage Banking, Collections

first and second party with Five years of Loss Mitigation practices. Six Years of Manager

Experience in Office and call center environment. Interacts directly with Agents and Clients

Knowledgeable with office equipments. Strong communication, organizational, clerical skills.

Deadline driven office environment.

Work Experience:

Loss Mitigation Relationship Manager

PNC bank Na

August 2012 to April 2013

Service on FHLMC, FNMA, Private, and Government Loans.

Working with clients by via phone Avaya systems, answer Inbound and out bound call by Head

sits, Communicate with other employees and clients through email and fax requests, Monitor

and collect on payments, Follow up on Missing Documents and or explain errors on received

information, Return and replay back to all voicemail, email and fax requests in a fast past Office

environment. Manage pipeline 180-200 accounts on excel speed sheet. Input data entry and

dissever all pertinent information on forms and input account information data in to corrected

files and folders. Prepared among a rotation team weekly meeting agenda through power point

as attachments to discuss policy and producers implement immediately or new process. Take

ownership of the customer file from the beginning to the end and give finial decisions on

Modifications.

Loss Mitigation /Collector

Wells Fargo Na, Bank

August 2011 to August 2012

As a Mortgage Loan Servicing Representatives Negotiate, responsible in reviewing any work

out programs by qualifications. Input application base question to determine best plan. Assist

customers in the liquidation of property to minimize losses and maximize cash recovery for the

Company and investors. Comminute daily with borrowers, real estate agents, attorneys,

agencies, and realtors through emails and fax. Take outbound calls and perform office duties of

faxing back requests of documents on approved 3rd party forms updated of customer personal

and confidential financials on a workout calculator.

Collection II

Select Portfolio Service

January 2011 to August 2011

Manage individual accounts at the 30, 60 and 90 day level, Negotiate payment arrangements

with the goal of keeping borrowers in their homes and foreclosures and repossessions to a

minimum. Keep lines of communication open after payment is received to allow for early

intervention and preempt future delinquency. Utilize all available skip tracing tools to locate the

borrowers whose current contact information is inaccurate. Discuss options of Hamp, Haup,

Shortsale, and Deed in lieu, HAFA program and explain each product base on the information

giving. Inbound and outbound call center environment.

Bankruptcy Representative

American Home Mortgage

December 2008 to October 2010

Provided assistance to mortgage loan customer who is actively protected under a Chapter 7,

13, or 11 bankruptcies. Services support such as payment processing, preferred workout

alternatives, reinstatement of delinquent balances on Discharged Chapter 7 bankruptcies, also

provided services to authorized third parties such as Trustees and Attorneys. Process

reaffirmation and repayment plan. Daily functions were to identify and interprets account coding

Negotiation and timely execution of workouts, also provided status updated on possible

workouts in process. Review incoming mail/fax documents daily to determine case status and

conduct any necessary follow-up actions. Educate borrows on escrows, taxes, payoffs, and

insurance issues also making outbound calls using auto-dialing application to reach delinquently

customer.

Front End Modification Team lead in training Work Program

Help with executed program with document information and or process override data gathering

required documents to review for possible modification, Determine any missing documents

needed and prepare corresponded for the missing documents back to the customer. Work on a

Calculation worksheet to determine the BPO, Knowledgeable of the government program from

HAMP and HAUP, Ability to read and interpret credit reports, tax returns, pay stubs and HUD-1

statements also process other work out such as Security Agreements and Short sale

documents.

Team Lead:

Collections II (Home Retention Counselor)

Train and develop collectors through one on one coaching, phone monitoring and audit. Under

Supervisors visions. Resolve individual debtor situations involving delinquency, repossessions,

legal action, fees owed and credit bureau disputes. Assign work to collectors, review and

evaluate work performed, and coordinate assigned collection activity to ensure assigned goals

are met. Meet quality standards and metrics, as well as achieve delinquency and repossession

goals. As Contact Center Representative duties was to also educate workout resolution on

escalated calls and or handle dispute calls.

Mortgage Collections II/ Retail Banking

Washington Mutual Bank

October 2006 to August 2008

Manage individual accounts at the 30, 60 and 90 day level, Negotiate payment arrangements

with the goal of keeping borrowers in their homes and foreclosures and repossessions to a

minimum. Keep lines of communication open after payment is received to allow for early

intervention and preempt future delinquency. Utilize all available skip tracing tools to locate the

borrowers whose current contact information is inaccurate.

Office Manager License

Allstate Insurance

September 2002 to July 2006 4/40 Property and Casualty/Life Insurance

As an office manager, Manage and oversees employee that were receiving and placing calls for

quotes for Auto, Home, or Life Insurance, Provided call back to clients with updating and

correction accounts information. Handle disputes and make an all-out effort to salvage the

relationship of the clients. Also opening and closing of the office was required. Collect payments

and premiums and calls all past due account to prevent cancellation. Manage and maintain

small office, take inventory, and order supplies as needed.

Additional Information:

Avaya, Davox, Dashboard, monitoring system knowledge

Strong PC skills including Word/ Excel

Strong MSP knowledge, Fidelity and LPS experience

Strong oral and written communication skills

Extensive knowledge of mortgage servicing

Contact this candidate