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Customer Service Representative

Location:
Columbus, GA, 31907
Posted:
May 20, 2013

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Resume:

Shacobia Thompson

**** ****** ** *** ****

Columbus, GA 31907

214-***-****

abvmfn@r.postjobfree.com

Nationally Registered Paramedic/Patient Care Tech

NREMT Paramedic

Profile

Experience in Patient Care

1. Possess solid computer skills.

2. Excellent working knowledge of Microsoft Excel, Microsoft Word,

Oracle, fax/copier, email, internet and numerous other systems

3. Ability to maintain both front office and assist with patient care

4. Ability to train, motivate, and supervise others

5. Ability to learn new things quickly and adapt to changes with a positive

attitude

6. Ability to process credit card payments, maintain confidential

information, and process insurance claims

1. Perfect Attendance

Personal Attributes

2. Dependable

3. Knowledgeable

4. Fast Learner

5. Self starter

Texas Army National Guard, 2010 Present

Employment

Private First Class, Medic, EMT Paramedic

1. Coordinate patient triage and obtain vital signs

1. Administer Medications, Immunizations, and obtain

blood draws

2. Maintain civilian certifications in Emergency Medicine

and CPR

3. Assist with patient care and work closely with RN, MD,

PA and other hospital staff

4. Education patient on self care

5. Provide patient care in various environments without

direct supervision

6. Maintain medical records both electronic and paper

2012 –

2013

Baylor Medical Center at Garland

Patient Care Tech (Float Pool)

2. Obtain Patient Vital Signs

3. Assist with patient care and hygiene

4. Record vitals and patient care in electronic health record

5. Attend staff meetings monthly and complete online

training

6. Work in various settings PACU, Telemetry, Emergency

Department, Medical Surgical, etc.

Aegis Communications, 2008 2010

Customer Service Representative

1. Medicare Enrollments

2. Inbound/Outbound Call Center

3. Handle Power of Attorneys

4. Continuously exceeded bonus standards, and being top

25 performers in department

McGraw Hill 2008 2009

Customer Service Representative

• Place Orders via phone, fax, email or mail

• Data entry

• Use multiple systems and computer screens

simultaneously

• Confirm order status using most up to date information

in systems

Texas Army National Guard 2006 2009

Private First Class/Recruiting Assistant

• Recruit Sustainment Program Leader

• Assist recruiters in providing information to potential

recruits

• Present information at local high schools

• Supervised 25 others

The Beryl Companies 2007 – 2008

Customer Service Representative/Public Relations Specialist

• Class Registration Expert

• Physician Referral/Appointment Scheduling

• Inbound Call Center

• Provide general medical information

• Answering Service for 500+ hospitals

Target 2005 2007

Cashier/Customer Service

• Cash handling, credit and debit purchases

• Process Credit Applications

• Store Operator

• Handle Returns, Exchanges, Credits

Light Cleaning Duties

Light Food Prep

Stocking Inventory

Brookhaven College, Present

Education/Certifications

Associate in Applied Science Emergency Medical Services

Paramedicine

National Registry Paramedic

Texas EMT

National Registry EMT

American Heart Association BLS/CPR

ACLS (ADVANCED CARDIAC LIFE SUPPORT)

PHTLS(PREHOSPITAL TRAUMA LIFE SUPPORT)

PEPP (PEDIATRIC EDUCATION FOR PREHOSPITAL)

GEMS(GERIATRIC EDUCATION FOR EMS)

References Furnished Upon Request



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