OBJECTIVE

. Employment as a Service Writer

PROFESSIONAL SKILLS

. customer service; appointment scheduling; repair estimating

. service sales; service follow up; complaint resolution

. 10 + years as a service writer; 2 + years a service manager

Education

High School Graduate; Computer Maintenance Technician; W.Clement Stone

Seminar-"Success Through a positive Mental Attitude"

EMPLOYMENT HISTORY

CLAIMS ADJUSTER 4/2011-3/2012

Royal Administration Services Inc, Hanover, MA

SERVICE MANAGER 5/2010-3/2011

King Richard's Isuzu, E.Providence, RI

SERVICE ADVISOR 4/2007-4/2010

Metrowest Subaru, Natick, MA

SHOP DISPATCHER 1/2002-3/2007

Bald Hill Dodge, Warwick, RI

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